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3 results for Desktop Support Analyst in Milford, CT

Help Desk/Desktop Support Analyst

Tarrytown, NY
onsite
Temporary to Hire
22 - 27 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Tarrytown, New York on a contract basis with the potential for a permanent position. This position supports employees across office and remote settings by resolving day-to-day technical issues, preparing end-user devices, and maintaining a dependable support experience. The ideal candidate brings a service-oriented mindset, strong troubleshooting ability, and a disciplined approach to documentation, user support, and security-focused IT practices. Responsibilities: • Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues. • Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users. • Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls. • Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4. • Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines. • Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform. • Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience.
2026-05-26T00:00:00Z

It Support Analyst

Stamford, CT
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for an IT Support Analyst to join a detail-oriented services organization in Stamford, Connecticut. This position supports employees across office environments by maintaining reliable technology operations, resolving user issues, and helping improve business systems. The role also partners with vendors and internal stakeholders to deliver technical projects, manage access, and support application and infrastructure initiatives. Responsibilities: • Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues. • Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations. • Maintain the health of essential IT environments, including endpoint devices, server resources, and network components. • Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery. • Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation. • Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review. • Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance. • Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities. • Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes. • Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades.
2026-05-04T00:00:00Z

Senior Systems Analyst

Hartford, CT
onsite
Permanent / Full Time
83500 - 125000 USD / Yearly
We are looking for a Senior Systems Analyst to support and optimize workforce management platforms for a healthcare environment in Hartford, Connecticut. This role will serve as a key partner to HR, Payroll, IT, and operations teams by improving system performance, supporting critical workforce processes, and helping maintain reliable, compliant solutions. The ideal candidate brings strong analytical ability, hands-on experience with UKG Pro and related workforce applications, and a practical approach to solving system and interface issues. Responsibilities: • Evaluate business and system needs to define effective solutions for application updates, enhancements, and replacement initiatives. • Provide functional support for workforce management tools, including timekeeping, absence management, scheduling, accruals, and related payroll processes. • Configure, maintain, and troubleshoot system components to promote data accuracy, operational stability, and timely issue resolution. • Create clear documentation for proposed changes, technical specifications, workflows, and implementation activities across multiple initiatives. • Partner with HR, Payroll, IT, and operational stakeholders to translate requirements into scalable system designs and support process improvements. • Investigate and resolve integration problems between vendor platforms and internal systems, working closely with technical teams and external partners as needed. • Develop and execute detailed test strategies for application changes and interfaces, validating results before and after deployment. • Contribute to workforce technology projects such as platform migrations, system upgrades, benchmarking efforts, and vendor or product evaluations. • Follow organizational information security standards and support compliance with healthcare, privacy, and regulatory requirements tied to sensitive data. • Represent the systems function in cross-functional meetings, presentations, or site-based support activities when needed.
2026-05-03T00:00:00Z