4 results for Desktop Support Analyst in Milford, CT

Desktop Support Technician

Uniondale, NY
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures. Responsibilities: • Prepare and image new and existing laptops using standard imaging tools. • Develop clear and comprehensive documentation for both new and established procedures. • Configure workstations and cubicles for new employees and contractors. • Address helpdesk tickets related to hardware, software, operating systems, and user accounts. • Provide support for end-user software, connectivity issues, and general IT services. • Maintain the security and integrity of enterprise data on client computers and during data transfers. • Oversee and manage printers, scanners, and other peripheral devices. • Administer user accounts, permissions, and storage allocations in line with privacy and security standards. • Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed. • Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
2026-02-26T00:00:00Z

Help Desk/Desktop Support Analyst

Manchester, CT
onsite
Temporary
27 - 30 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cleveland, OH. In this contract to hire position, you will play a key role in supporting IT systems, resolving technical issues, and ensuring smooth operations across a multi-site organization. This role is ideal for someone with strong attention to detail, excellent problem-solving skills, and the ability to work effectively both independently and within a team environment. Responsibilities: • Install and configure PC hardware and software to meet organizational needs. • Handle onboarding and offboarding tasks for end users, ensuring smooth transitions. • Diagnose and troubleshoot network and hardware issues to maintain system functionality. • Perform routine server maintenance and upgrades to optimize performance. • Participate in IT projects, contributing to planning and execution activities. • Execute technical tasks as directed by the information systems team. • Update and maintain user guides and technical documentation to ensure accuracy. • Support IT shared services across the organization to enhance efficiency. • Utilize help desk systems to track and resolve service tickets promptly. • Ensure compliance with safety protocols while working in manufacturing environments.
2026-03-16T00:00:00Z

IT Support Analyst

Windsor, CT
onsite
Permanent
70000 - 85000 USD / Yearly
Where hiring for an IT Technician to join our client's team. You will be joining a growing team and supporting their day to day as well as projects. You will be supporting a worldwide organization through tickets, walk ins, and phone calls. There may be some travel involved but not required. We are looking for someone who has experience within a help desk and understands how to prioritize and take initiative. You will be collaborating with colleagues and working with different business units.Some responsibilities will be to setup, relocate, configure, and troubleshoot end-user, meeting room, and office equipment on site, support the local network on a day to day basis, and support on-prem infrastructure as this rolls in from acquisitions and, plan / execute migration of this to cloud services working closely with other colleagues across the group.
2026-03-16T00:00:00Z

IT Support Specialist Tier 2/3 (Manufacturing Exp Preferred)

Blauvelt, NY
onsite
Permanent
75000 - 85000 USD / Yearly
Job Overview Summary: Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations. Job Responsibilities: <ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
2026-03-06T00:00:00Z