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6 results for Help Desk Analyst Ii in Middletown, CT

Help Desk Analyst I

Ridgefield, CT
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Ridgefield, Connecticut. In this role, you will provide technical support and excellent customer service to clients, ensuring the smooth operation of computer systems and networks. If you thrive in a fast-paced environment and have a strong foundation in troubleshooting and IT support, we encourage you to apply. Responsibilities: • Deliver attentive and courteous customer service to clients, addressing technical inquiries effectively. • Diagnose and resolve technical issues efficiently using a ticketing system. • Provide support for client networks and technologies, including Windows operating systems, Office 365, Azure, and mobile devices. • Conduct routine maintenance on PCs, peripherals, and printers to ensure optimal performance. • Manage disaster recovery backup solutions, ensuring data integrity and security. • Escalate unresolved issues to appropriate teams or personnel as necessary. • Communicate with clients to keep them informed about incident progress, upcoming changes, and potential outages. • Collaborate with vendors and partners to resolve complex client issues. • Document resolutions thoroughly for scalability and future reference. • Assist the Proactive team with technical services and project-related support tasks.
2026-05-06T00:00:00Z

Job Information US - Financial Analyst II

Norwalk, CT
onsite
Temporary / Contract
28 - 32 USD / Hourly
We are looking for a detail-oriented Financial Analyst to join our team in Norwalk, Connecticut. In this role, you will support financial planning, analysis, and reporting for various events and trade shows, ensuring the accuracy of revenue and expense data. This is a long-term contract opportunity that offers a hybrid work arrangement, combining both in-office and remote work. Responsibilities: • Analyze revenue and expenses against budgets and forecasts, preparing detailed reports to highlight trends and variances. • Develop comprehensive event budgets, financial forecasts, and strategic projections to support decision-making. • Collaborate with event teams to establish financial guidelines and ensure timely reporting across the event cycle. • Review and approve purchase orders, invoices, and expense reports to ensure compliance with company policies. • Monitor general ledger accounts, prepare journal entries, and reconcile accounts to maintain financial accuracy. • Provide financial guidance to event teams, including reviewing contracts and mapping financial structures. • Assist with accounts receivable processes, including collections and evaluating bad debt reserves. • Support on-site financial operations during trade shows, including reconciling cash receipts and verifying revenue reports. • Recommend and implement best practices to optimize financial processes and support event teams effectively. • Perform ad hoc financial analyses and reporting as needed to address specific business needs.
2026-05-08T00:00:00Z

Software Engineer II

Bloomfield, CT
onsite
Temporary / Contract
52 - 56 USD / Hourly
We are looking for a Software Engineer will develop and maintain embedded software for commercial elevator products. This role requires strong hands‑on experience with embedded systems, real‑time software development, and close interaction with hardware. The successful candidate will work collaboratively within a team environment, remain open to guidance from senior team members, and contribute across the full software development lifecycle, from concept and design through validation and production.This position supports both legacy elevator control systems and new product development, requiring adaptability, technical depth, and a strong commitment to safety, quality, and continuous learning. Key Responsibilities:· Design, develop, and maintain embedded system software for commercial elevator control products.· Participate in all phases of the software development lifecycle, including concept development, design, implementation, validation, deployment, and production support.· Implement new software features and change requests using high‑level C/C++ for embedded elevator systems.· Coordinate project activities across multiple elevator control system components, including control boards and field tools.· Develop and execute unit and integration tests in an engineering lab environment using hardware simulators.· Document software requirements, design specifications, test procedures, and test results.· Perform regression testing in support of software releases and maintain existing control software through enhancements and feature expansion.· Manage configuration control and change management while troubleshooting field issues and delivering software solutions.· Adhere to established coding standards and actively promote peer code reviews to ensure high‑quality, maintainable software.· Develop a deep understanding of elevator control hardware, interfaces, and system interactions.· Collaborate with cross‑functional teams while maintaining alignment across the organization.· Comply with company standards, including the Otis Absolutes of Safety, Ethics, and Quality.
2026-04-21T00:00:00Z

ICT Systems Technician – Level I

Waterbury, CT
onsite
Permanent / Full Time
44000 - 45000 USD / Yearly
We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment. Responsibilities:• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.• Prepare and organize computer labs in buildings and offices.• Assist users with the setup and operation of audio/visual equipment for events in public spaces.• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.• Communicate effectively with end users to address technology-related concerns and scheduling requirements.• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.
2026-04-20T00:00:00Z

ICT Systems Technician – Level I

Waterbury, CT
onsite
Permanent / Full Time
44000 - 45000 USD / Yearly
We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail. Responsibilities:• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.• Provide training and assistance to users in operating audio/visual equipment and other technology tools.• Manage antivirus software and assist users with resolving application or hardware-related issues.• Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.• Communicate effectively with users to assess their technology requirements and provide solutions.• Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed.
2026-04-20T00:00:00Z

Senior Systems Analyst

Hartford, CT
onsite
Permanent / Full Time
83500 - 125000 USD / Yearly
We are looking for a Senior Systems Analyst to support and optimize workforce management platforms for a healthcare environment in Hartford, Connecticut. This role will serve as a key partner to HR, Payroll, IT, and operations teams by improving system performance, supporting critical workforce processes, and helping maintain reliable, compliant solutions. The ideal candidate brings strong analytical ability, hands-on experience with UKG Pro and related workforce applications, and a practical approach to solving system and interface issues. Responsibilities: • Evaluate business and system needs to define effective solutions for application updates, enhancements, and replacement initiatives. • Provide functional support for workforce management tools, including timekeeping, absence management, scheduling, accruals, and related payroll processes. • Configure, maintain, and troubleshoot system components to promote data accuracy, operational stability, and timely issue resolution. • Create clear documentation for proposed changes, technical specifications, workflows, and implementation activities across multiple initiatives. • Partner with HR, Payroll, IT, and operational stakeholders to translate requirements into scalable system designs and support process improvements. • Investigate and resolve integration problems between vendor platforms and internal systems, working closely with technical teams and external partners as needed. • Develop and execute detailed test strategies for application changes and interfaces, validating results before and after deployment. • Contribute to workforce technology projects such as platform migrations, system upgrades, benchmarking efforts, and vendor or product evaluations. • Follow organizational information security standards and support compliance with healthcare, privacy, and regulatory requirements tied to sensitive data. • Represent the systems function in cross-functional meetings, presentations, or site-based support activities when needed.
2026-05-03T00:00:00Z