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5 results for Saas Support Analyst in Middleton, WI

SAP Business Analyst

Middleton, WI
onsite
Temporary to Hire
55 - 65 USD / Hourly
We’re partnering with a well-established organization undergoing continued SAP evolution and optimization. This role offers the opportunity to work closely with cross-functional teams to enhance business processes and drive value through SAP S/4HANA solutions.Key Responsibilities:<ul><li>Partner with stakeholders across operations, IT, and leadership to understand business objectives and identify opportunities for process improvement</li><li>Analyze requirements and translate them into clear functional specifications aligned with SAP capabilities</li><li>Configure and support SAP modules (such as MM, PP, QM, and/or PM) to meet evolving business needs</li><li>Document current and future-state processes, ensuring alignment with best practices and system efficiency</li><li>Support testing efforts including unit, integration, and user acceptance testing to ensure successful solution delivery</li><li>Investigate and resolve functional issues, providing timely and effective system support</li><li>Work alongside technical teams (e.g., ABAP developers, Basis) to support enhancements, integrations, and custom solutions</li><li>Facilitate user training sessions and develop supporting documentation to drive adoption and usability</li><li>Provide post-go-live support and continuous improvement recommendations</li><li>Stay current on SAP S/4HANA advancements, tools, and industry trends to bring forward new ideas and efficiencies</li></ul>Qualifications:<ul><li>Experience as an SAP Business Analyst or Functional Analyst in an S/4HANA or ECC environment</li><li>Hands-on experience with one or more SAP modules such as MM, PP, QM, or PM</li><li>Strong understanding of business process design and SAP configuration</li><li>Experience supporting testing cycles and end-user training</li><li>Ability to collaborate across technical and non-technical teams</li><li>Strong problem-solving and communication skills</li></ul>Nice to Have:<ul><li>Prior experience in manufacturing or supply chain environments</li><li>Exposure to full lifecycle SAP implementations or large-scale enhancements</li></ul>Why This Role:<ul><li>Opportunity to influence business-critical systems and processes</li><li>Collaborative environment with strong cross-functional engagement</li><li>Flexible engagement options depending on your career goals</li></ul>
2026-05-05T00:00:00Z

Help Desk/Desktop Support Analyst

Middleton, WI
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities. Responsibilities: • Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues. • Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues. • Manage user accounts and permissions using Active Directory. • Address and resolve service desk tickets in an efficient and detail-oriented manner. • Deliver superior customer service by assisting end users with their IT needs and concerns. • Install, configure, and maintain computer hardware and peripherals. • Collaborate with team members to resolve complex technical challenges. • Document technical solutions and processes for future reference. • Support end users in navigating various systems and tools effectively. • Ensure all tasks are completed in compliance with company policies and IT standards.
2026-05-05T00:00:00Z

Help Desk/Desktop Support Analyst

Middleton, WI
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join an engineering organization in Madison, Wisconsin on a Long-term Contract basis. This position focuses on delivering reliable day-to-day technical support for employees, resolving service requests efficiently, and maintaining a strong customer experience. The role is primarily onsite and offers the opportunity to work in a fast-paced environment supporting modern desktop systems, end-user applications, and hardware used across the business. Responsibilities: • Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner. • Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately. • Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment. • Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services. • Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment. • Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems. • Provide user support for business applications such as D365 and escalate more complex problems when needed. • Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team.
2026-05-08T00:00:00Z

Business Applications Analyst

Madison, WI
onsite
Permanent / Full Time
90000 - 120000 USD / Yearly
Robert Half is seeking an experienced Business Applications Analyst for our client in Madison, to support and evolve their internal business systems environment. This role focuses on maintaining application reliability, improving business processes through technology, and partnering with stakeholders to ensure systems meet operational needs. The ideal candidate will combine technical troubleshooting skills, business analysis capabilities, and systems knowledge to support enterprise platforms and identify opportunities for improvement. This position collaborates closely with business users, IT teammates, and third-party vendors to ensure critical applications remain stable, scalable, and aligned with organizational goals. Core Responsibilities Application Operations & Support<ul><li>Provide day-to-day support for core enterprise platforms and associated integrations.</li><li>Troubleshoot system issues, coordinate resolutions, and ensure application reliability.</li><li>Monitor system performance and identify opportunities for optimization or improvement.</li></ul>Business & Systems Analysis<ul><li>Partner with business stakeholders to understand operational challenges and translate them into technical requirements.</li><li>Assist in designing system enhancements that maximize the value of existing platforms while limiting unnecessary customization.</li><li>Document workflows, functional requirements, and system configurations.</li></ul>Testing & Implementation<ul><li>Develop test plans and test cases for application enhancements and updates.</li><li>Coordinate user acceptance testing and regression testing activities.</li><li>Track and manage defects while working with vendors or internal teams to resolve issues.</li></ul>Technology Evaluation & Continuous Improvement<ul><li>Participate in evaluating new software tools or technologies that support evolving business requirements.</li><li>Contribute to initiatives that modernize or enhance the overall applications ecosystem.</li><li>Provide technical insight during system upgrades, integrations, and technology planning.</li></ul>Project Participation<ul><li>Support application-related initiatives from planning through implementation.</li><li>Assist with system configuration, documentation, and deployment tasks.</li><li>Collaborate with internal teams to ensure project deliverables meet timelines and quality standards. </li></ul>
2026-05-08T00:00:00Z

Help Desk Analyst II

Madison, WI
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Help Desk Analyst II to provide hands-on technical support for end users in Madison, Wisconsin. This Long-term Contract position requires an onsite presence four days each week and focuses on resolving desktop, printer, and workplace technology issues in a timely, detail-oriented manner. The ideal candidate brings strong Windows support experience, a customer-focused approach, and the ability to manage service requests across a range of hardware and software environments. Responsibilities: • Deliver second-level support for employees by diagnosing and resolving issues related to desktops, laptops, peripherals, and standard business applications. • Provide hands-on assistance with printer setup, maintenance, and troubleshooting, including support for network-connected and local printer devices. • Respond to service desk requests efficiently, document work performed, and keep ticket status updated through resolution. • Support Microsoft Windows environments and Office 365 applications, helping users address access, performance, and usability concerns. • Configure, image, and deploy workstations using established tools and procedures to prepare devices for end-user use. • Assist with account and access-related tasks in Active Directory, including routine updates and user support. • Troubleshoot remote connectivity concerns, including VPN-related issues, to help users maintain secure access to business resources. • Collaborate with team members and other support groups to escalate complex technical problems and ensure timely issue resolution.
2026-05-08T00:00:00Z