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2 results for Service Desk Specialist in Miami, FL
- Miami, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p> </p><p><br></p>
- 2026-10-04T00:00:00Z
- Miami, FL
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development.<br><br>Responsibilities:<br>• Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users.<br>• Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date.<br>• Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications.<br>• Support account access and user administration tasks within Active Directory, including routine account maintenance.<br>• Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment.<br>• Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams.<br>• Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner.<br>• Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
- 2026-10-02T00:00:00Z