<p>We are hiring a <strong>Help Desk Technician</strong> to provide technical support to end users in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide support to users via <strong>phone, email, and chat</strong></li><li>Troubleshoot hardware, software, and <strong>Windows</strong>-related issues</li><li>Perform <strong>Active Directory</strong> account maintenance and <strong>password resets</strong></li><li>Track and resolve support requests through the <strong>ticketing system</strong></li><li>Use <strong>Remote Desktop</strong> to assist users with technical issues</li><li>Escalate more complex issues when needed</li></ul><p><br></p>
<p>We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Active Directory user administration, and assisting with Microsoft Office 365-related requests.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide desktop support for laptops, desktops, printers, and mobile devices.</li><li>Troubleshoot Windows operating system, software, and connectivity issues.</li><li>Create, modify, and disable user accounts in Active Directory.</li><li>Support Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint.</li><li>Install, configure, and upgrade computer hardware and software.</li><li>Respond to help desk tickets and resolve technical issues in a timely manner.</li><li>Set up new user workstations and assist with onboarding activities.</li><li>Document technical issues, resolutions, and support procedures.</li><li>Escalate complex issues to higher-level IT teams when needed.</li></ul><p><br></p>
<p>Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide help desk support for hardware, software, and user access issues</li><li>Perform <strong>Active Directory password resets</strong> and basic account administration</li><li>Support users with <strong>Office 365</strong> applications, including Outlook, Teams, and related tools</li><li>Troubleshoot and resolve issues in <strong>Windows 10</strong> environments</li><li>Deliver <strong>remote support</strong> to end users via phone, email, and chat</li><li>Document support requests, resolutions, and escalations in the ticketing system</li><li>Escalate more complex technical issues to the appropriate IT teams as needed</li><li>Maintain strong communication with users throughout the support process</li></ul><p><br></p>
<p>We are seeking a skilled <strong>Network Engineer</strong> with hands-on experience supporting and maintaining <strong>Cisco routers, switches, and ASA firewalls</strong>. This role will be responsible for designing, implementing, monitoring, and troubleshooting enterprise network infrastructure to ensure high availability, security, and performance.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Configure, maintain, and troubleshoot <strong>Cisco routers and switches</strong></li><li>Manage and support <strong>Cisco ASA firewalls</strong></li><li>Monitor network performance and resolve connectivity issues</li><li>Perform network upgrades, patching, and firmware updates</li><li>Support LAN/WAN, VPN, VLAN, routing, and switching environments</li><li>Ensure network security and compliance with company standards</li><li>Document network configurations, changes, and procedures</li><li>Collaborate with IT teams on infrastructure projects and issue resolution</li></ul><p><br></p>
<p>Our client is seeking a highly skilled <strong>System Engineer</strong> with strong expertise in <strong>Microsoft Azure</strong> and <strong>virtualization server technologies</strong> to support and enhance enterprise infrastructure environments. This role will be responsible for designing, implementing, maintaining, and optimizing cloud and on-premises systems to ensure performance, security, scalability, and reliability.</p><p>The ideal candidate will have deep experience with <strong>Azure services</strong>, <strong>virtual server environments</strong>, and infrastructure support, along with a proactive approach to troubleshooting and continuous improvement.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, implement, and maintain infrastructure solutions across <strong>Microsoft Azure</strong> and on-premises environments</li><li>Administer and support <strong>virtualization platforms</strong> such as VMware, Hyper-V, or similar technologies</li><li>Manage Windows server environments, including upgrades, patching, monitoring, and performance tuning</li><li>Support cloud migrations, system integrations, and infrastructure modernization initiatives</li><li>Monitor system availability, capacity, and performance across servers, storage, and virtual environments</li><li>Troubleshoot and resolve complex infrastructure, networking, and systems issues</li><li>Maintain backup, disaster recovery, and business continuity processes</li><li>Collaborate with security, networking, and application teams to ensure stable and secure infrastructure operations</li><li>Create and maintain technical documentation, diagrams, and standard operating procedures</li><li>Recommend improvements to increase efficiency, scalability, and overall system performance</li></ul><p><br></p>
<p>Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.</li><li>Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.</li><li>Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.</li><li>Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.</li><li>Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.</li><li>Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.</li><li>Maintain strict confidentiality and professionalism when handling sensitive executive information.</li><li>Document configurations, procedures, and support activity for continuous improvement.</li></ul><p><br></p>
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support.<br><br>Responsibilities:<br>• Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment.<br>• Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes.<br>• Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications.<br>• Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket.<br>• Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations.<br>• Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate.
<p>We are looking for a skilled Systems Administrator to join our team in Florida. In this long-term contract position, you will be responsible for managing and maintaining critical systems and ensuring optimal performance across the organization. This role offers a great opportunity to work with advanced technologies and contribute to the smooth operation of IT infrastructure.</p><p><br></p><p>Responsibilities:</p><p>• Configure, manage, and maintain Active Directory environments to ensure secure and efficient operations.</p><p>• Oversee the installation, configuration, and maintenance of Windows Server systems.</p><p>• Provide support for Windows 10, including troubleshooting and resolving technical issues.</p><p>• Manage virtualization platforms such as VMware to support scalable and flexible IT environments.</p><p>• Monitor system performance and proactively address any potential issues to minimize downtime.</p><p>• Perform regular updates and patches to ensure systems are secure and compliant.</p><p>• Document system configurations and processes for easy reference and future scalability.</p><p>• Respond to technical inquiries and provide solutions to support end-users effectively.</p>
We are looking for a Systems Administrator to support daily technology operations at our Fort Lauderdale, Florida facility. This role is responsible for maintaining reliable infrastructure, assisting employees with technical issues, and helping ensure secure, efficient use of business systems. The ideal candidate brings strong hands-on experience with server administration, endpoint support, and networked environments, along with a service-oriented approach to user support.<br><br>Responsibilities:<br>• Manage day-to-day IT support activities, responding to user issues and restoring service across hardware, software, and networked systems.<br>• Coordinate employee onboarding and offboarding by preparing equipment, provisioning applications, assigning access, and guiding users through required tools.<br>• Maintain and support business applications, helping keep systems stable, functional, and aligned with operational needs.<br>• Administer core infrastructure including virtual environments, directory services, policy controls, data backups, and endpoint protection platforms.<br>• Monitor system performance and availability to help protect uptime, preserve data accuracy, and support disaster recovery preparedness.<br>• Oversee intranet administration and enhancements to improve usability and ongoing functionality.<br>• Perform access reviews, support segregation-of-duties controls, and prepare documentation needed for audits and compliance activities.<br>• Investigate technical problems, support upgrade efforts, and contribute to automation initiatives that improve operational efficiency.<br>• Manage IT assets and vendor relationships while keeping architecture records, change logs, and support documentation current.<br>• Work with information security stakeholders to address vulnerabilities, respond to incidents, and enforce secure handling of sensitive data.