<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p> The IT Support Specialist will provide technical assistance and troubleshooting to end users, ensuring smooth IT operations and minimal downtime. This role involves maintaining hardware, software, and network systems.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to user inquiries and resolve IT issues promptly.</li><li>Install and configure computer systems, networks, and applications.</li><li>Maintain asset inventory and ensure timely updates.</li><li>Document support tickets and solutions in the helpdesk system.</li><li>Collaborate with infrastructure teams for escalated issues.</li></ul><p><br></p>
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p><strong>Job Summary:</strong></p><p> The Network Administrator will manage and maintain the organization’s LAN/WAN infrastructure, ensuring optimal performance, availability, and security across all network components.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Configure and maintain routers, switches, and firewalls.</li><li>Monitor network performance and troubleshoot connectivity issues.</li><li>Manage VPNs, VLANs, and wireless networks.</li><li>Maintain network documentation and diagrams.</li><li>Implement network security measures and patch management.</li></ul><p><br></p>
<p>We are seeking an experienced and detail-oriented Network Administrator to manage and maintain our network infrastructure. The ideal candidate will have extensive experience with TCP/IP, network monitoring, and route switching. The Network Administrator will ensure the stability, integrity, and efficient operation of the network systems that support core organizational functions</p><p> </p><ul><li>Design, configure, and manage network infrastructure, including routers, switches, and firewalls.</li><li>Monitor network performance and troubleshoot issues to ensure optimal operation and minimal downtime.</li><li>Implement and manage TCP/IP network configurations and services.</li><li>Conduct regular network performance tuning and capacity planning.</li><li>Develop and enforce network policies and procedures to ensure security and reliability.</li><li>Monitor network traffic, identify bottlenecks, and optimize network performance.</li><li>Maintain accurate network documentation and inventory records.</li><li>Collaborate with the IT team to support and integrate network solutions.</li><li>Respond to and resolve network-related incidents and service requests.</li><li>Stay updated with the latest industry trends and best practices in network administration</li></ul><p><br></p>
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
<p>We are looking for a motivated and detail-oriented Junior System Administrator to join our IT team. The ideal candidate will have hands-on experience with Azure, Group Policy, and Exchange. As a Junior System Administrator, you will assist in the management and maintenance of our IT infrastructure, ensuring the reliability and performance of our systems.</p><p> </p><ul><li>Assist in the administration and maintenance of Azure cloud services.</li><li>Manage and configure Group Policies to enforce security settings and streamline user experience.</li><li>Support and maintain Microsoft Exchange environments, including mailbox creation, maintenance, and troubleshooting.</li><li>Monitor system performance and troubleshoot issues to ensure optimal operation.</li><li>Implement and maintain security measures to protect data and systems.</li><li>Perform routine maintenance tasks, such as updates, patches, and backups.</li><li>Assist in the documentation of IT procedures and configurations.</li><li>Provide technical support to end-users and resolve helpdesk tickets in a timely manner.</li><li>Collaborate with senior IT staff on projects and initiatives to improve system performance and security.</li><li>Stay updated with the latest industry trends and best practices in system administration.</li></ul><p><br></p>
