We are looking for an experienced Billing Specialist Lead to guide day-to-day invoicing activities and provide direction to a small billing team in Fort Lauderdale, Florida. This position is ideal for someone who combines strong technical billing knowledge with a practical leadership style and a focus on service quality. The role offers the opportunity to stay closely involved in high-volume billing operations while helping strengthen workflows, resolve account issues, and support accurate financial outcomes.<br><br>Responsibilities:<br>• Direct and support a team of 3 to 4 billing professionals, providing coaching, guidance, and day-to-day oversight.<br>• Manage billing activity for a large portfolio of roughly 1,200 business accounts, ensuring invoices are issued accurately and on schedule.<br>• Oversee monthly invoicing with a total volume of approximately $3 million and review output for completeness and correctness.<br>• Address complex billing concerns, customer questions, and escalated account matters with professionalism and urgency.<br>• Partner with customers and internal stakeholders to assist with collections-related follow-up and help resolve past-due balances when needed.<br>• Maintain organized and accurate customer billing information within QuickBooks Online and support data integrity across accounts.<br>• Work closely with accounting and operational teams to confirm billing details, align account information, and prevent discrepancies.<br>• Evaluate billing workflows, recommend practical improvements, and help increase efficiency across the department.<br>• Track billing performance indicators and contribute to meeting departmental targets for timeliness, accuracy, and service.<br>• Remain actively involved in hands-on billing tasks while balancing leadership responsibilities across the team.