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7 results for Level 2 Help Desk Technician in Miami, FL

Help Desk/Desktop Support Analyst

Miami, Florida
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development. Responsibilities: • Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users. • Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date. • Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications. • Support account access and user administration tasks within Active Directory, including routine account maintenance. • Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner. • Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
2026-08-24T00:00:00Z

Part-Time Desktop Support Specialist

Fort Lauderdale, Florida
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a part-time Desktop Support Analyst (25–30 hours/week) to provide hands-on technical assistance for employees in Fort Lauderdale, Florida within a manufacturing environment. This long-term contract opportunity is focused on delivering reliable desktop support, resolving day-to-day technology issues, and helping maintain a stable and productive workplace.The ideal candidate enjoys working directly with users, has strong troubleshooting skills across end-user devices and software, and can provide dependable onsite support while assisting with hardware deployments, system maintenance, and ongoing IT initiatives. This role is well suited for a technology professional seeking a flexible part-time schedule while making a meaningful impact within an internal IT team. Responsibilities:• Deliver onsite support for employees by addressing service requests, diagnosing technical issues, and ensuring timely resolution of hardware and software problems.• Prepare, configure, and deploy desktops and laptops, including operating system installation, imaging, endpoint protection, encryption, and standard application setup.• Troubleshoot and resolve issues involving Windows and macOS systems, printers, mobile devices, peripherals, and other workplace technology.• Work closely with external IT service partners and internal stakeholders to coordinate support activities, document progress, and prevent overlapping ticket efforts.• Investigate recurring technical problems, determine underlying causes, and apply practical fixes that improve system reliability and user experience.• Maintain accurate records for IT assets by tracking equipment assignments, lifecycle details, software inventory, purchasing data, and returned devices.• Observe the health of servers and network-connected resources, escalating concerns and assisting with remediation when needed.• Support employee onboarding and offboarding by setting up or recovering devices, accounts, and related technology access.• Contribute to IT initiatives and facility-related technology projects, including conference room tools, telephony, security systems, and other infrastructure enhancements.
2026-09-21T00:00:00Z

Service Desk Manager

Pompano Beach, Florida
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Service Desk Manager to lead daily support operations for a managed services environment serving businesses throughout Pompano Beach, Florida. This Long-term Contract position is ideal for a hands-on people leader who can strengthen team performance, improve service delivery, and use operational data to drive better outcomes. The role requires a strong understanding of service desk workflows, technical support environments, and client-focused support practices within a primarily Microsoft-based ecosystem. Responsibilities: • Direct the day-to-day activities of the service desk team, ensuring consistent support coverage and dependable service for a diverse client base in Pompano Beach, Florida. • Track operational performance by reviewing ticket trends, response metrics, workload distribution, and technician productivity to identify opportunities for improvement. • Mentor technicians and emerging team leads through coaching, feedback, and structured development to build a stronger and more accountable support function. • Refine support procedures, service workflows, and escalation practices to increase efficiency and improve the customer experience. • Use the ticketing and service management platform to oversee queue health, maintain visibility into active issues, and support timely resolution of requests. • Partner with senior technical staff and escalation teams to address complex incidents while providing informed guidance to the service desk team. • Maintain leadership accountability across the support organization by setting expectations, reinforcing standards, and monitoring execution. • Review the technical landscape, including Microsoft 365, Entra ID, cloud services, endpoint tools, backup platforms, and VoIP systems, to better support team decisions and client needs. • Contribute to service improvements tied to infrastructure and platform changes, including client movement away from internal cloud environments when needed.
2026-09-16T00:00:00Z

Hardware Technician

Coral Springs, Florida
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Hardware Technician to join a plastics manufacturing organization in Coral Springs, Florida on a contract basis with the potential for a permanent position. This position supports device preparation and technical service activities, with a strong focus on accuracy, consistency, and timely completion of customer-related requests. The ideal candidate is comfortable working in a team-driven environment, handling detailed technical tasks, and providing practical support for hardware and software issues. Responsibilities: • Prepare hardware for customer delivery by installing required applications and completing secure configuration steps based on order specifications. • Process service and repair requests by evaluating devices, performing assigned technical tasks, and documenting work accurately. • Follow established security and compliance procedures while handling systems, software loads, and protected access components. • Provide frontline technical support to customers and internal team members by resolving basic hardware, software, and operating system issues. • Assist with inventory organization by tracking equipment locations, maintaining stock accuracy, and supporting allocation needs. • Manage multiple assignments efficiently while maintaining quality standards and meeting expected turnaround times. • Use internal documentation and prior knowledge to complete detail-sensitive tasks with a high degree of precision. • Contribute to team operations by taking initiative, supporting shared goals, and completing additional duties as business needs require.
2026-09-21T00:00:00Z

Tier 2 MSP Engineer

Hollywood, Florida
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Tier 2 MSP Engineer to join a client-focused support team in Florida. This contract opportunity is ideal for someone who enjoys resolving technical issues across end-user systems, servers, cloud platforms, and network environments. In this role, you will provide both remote and onsite support while delivering clear communication and well-documented service outcomes. Responsibilities: • Respond to incoming support requests, assess technical problems, and determine the most effective path to resolution or escalation. • Maintain accurate records within the service desk platform, capturing troubleshooting steps, findings, and final solutions for each case. • Diagnose and resolve issues involving desktops, laptops, operating systems, peripherals, and common business applications. • Provide hands-on assistance at customer locations for incidents that require onsite troubleshooting, installation, or remediation. • Configure, deploy, and support workstation hardware and software, including Windows-based desktop and laptop environments. • Assist with administration and support of server systems, including operating system and hardware-related troubleshooting. • Support backup and recovery operations using business continuity tools such as Axcient, Datto, or NinjaBackup. • Troubleshoot connectivity and infrastructure issues involving routers, switches, wireless access points, printers, and remote access technologies.
2026-09-21T00:00:00Z

Desktop/Network Technician

Hollywood, Florida
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a skilled Desktop Network Technician to provide hands-on technical support for desktop systems, laptops, peripherals, and network connectivity across the organization. This role is responsible for troubleshooting end-user hardware and software issues while also supporting core network functions, including VPN access, wireless connectivity, routers, switches, and access points. The ideal candidate has strong desktop support experience combined with practical knowledge of networking technologies and a customer-service mindset.Key Responsibilities:<ul><li>Provide day-to-day desktop and network support for computers, laptops, mobile devices, printers, and related peripherals</li><li>Troubleshoot and resolve hardware, software, and connectivity issues for local and remote users</li><li>Diagnose and support network-related issues involving TCP/IP, DNS, DHCP, VPN, LAN/WAN connectivity, and wireless access</li><li>Install, configure, maintain, and troubleshoot routers, switches, wireless access points, and network cabling as needed</li><li>Support Wi-Fi environments by resolving wireless connectivity, signal strength, authentication, and performance issues</li><li>Configure and troubleshoot VPN access for remote employees, including secure connectivity and multi-factor authentication support</li><li>Assist with basic network monitoring, port activation, patching, and escalation of infrastructure issues to senior network or systems administrators</li><li>Install, configure, image, and deploy desktop and laptop systems, including operating systems, software, and user profiles</li><li>Respond to service desk tickets and document technical issues, root causes, and resolutions in the ticketing system</li><li>Set up and support new user onboarding and offboarding, including device provisioning, account setup, and equipment recovery</li><li>Perform routine maintenance, upgrades, patching, and inventory tracking for desktop and network equipment</li><li>Deliver strong customer service and technical support in on-site, remote, and hybrid work environments</li></ul>
2026-09-18T00:00:00Z

PC Tech

Miami, Florida
onsite
Temporary / Contract
0 - 0 USD / Yearly
Network Infrastructure Technician (PC Technician)Position OverviewWe are seeking a hands-on Network Infrastructure Technician (PC Technician) to install, maintain, and support physical network infrastructure across multiple facilities.This position will focus heavily on structured copper and fiber-optic cabling, equipment racks, patch panels, network closets, IDFs, and data center infrastructure. The technician will be responsible for running, terminating, testing, certifying, and labeling network cabling while maintaining clean, organized, and standards-compliant installations.The ideal candidate will have hands-on experience with Cat5e/Cat6/Cat6a cabling, fiber optics, patch panels, cable testing, rack installation, and cable management and will work closely with network and server teams on equipment installations, moves, additions, and changes.Key Responsibilities<ul><li>Install, run, terminate, test, and troubleshoot Cat5e, Cat6, and Cat6a copper cabling.</li><li>Install, terminate, test, and support fiber-optic cabling.</li><li>Install and terminate patch panels, keystone jacks, fiber enclosures, and related structured cabling components.</li><li>Test and certify network cable runs using appropriate cable testing and certification equipment.</li><li>Document cable certification and testing results.</li><li>Rack, mount, and physically install servers, switches, UPS units, network equipment, and other IT hardware.</li><li>Maintain physical infrastructure within data centers, network closets, telecommunications rooms, and IDFs.</li><li>Dress, bundle, route, secure, and label network cabling to maintain clean and serviceable racks and pathways.</li><li>Maintain and improve cable management throughout network and data center environments.</li><li>Identify and remediate legacy cabling and remove abandoned cable runs when required.</li><li>Install cable pathways, including conduit, cable trays, J-hooks, and wall penetrations.</li><li>Maintain consistent labeling standards for cables, patch panels, racks, and network infrastructure.</li><li>Maintain accurate as-built documentation, patch-panel maps, wiring records, and rack elevations.</li><li>Support equipment moves, additions, and changes across multiple locations.</li><li>Assist network and server engineers with physical connectivity requirements and equipment installations.</li><li>Troubleshoot physical cabling and connectivity issues.</li><li>Maintain inventory of cabling supplies, connectors, tools, and related materials.</li><li>Follow established safety procedures and industry standards during installations and maintenance.</li><li>Perform additional network infrastructure and technical support responsibilities as required.</li></ul>
2026-09-21T00:00:00Z