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2 results for Learning Specialist in Miami, FL

Collections Specialist

Sunrise, FL
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a skilled Collections Specialist to join our team in Sunrise, Florida. In this Contract to permanent position, you will be responsible for managing delinquent accounts and assisting customers in resolving overdue payments. This role requires a proactive individual who can handle multiple priorities while delivering excellent service to both internal teams and customers. Responsibilities: • Contact customers with overdue accounts to discuss and arrange payment plans. • Review delinquent accounts to determine appropriate collection strategies. • Make a minimum of 20 collection calls daily to ensure timely follow-up on payment arrangements. • Debit funds from member accounts to apply toward delinquent loans or credit cards, when applicable. • Conduct skip tracing activities to locate customers with outdated contact information. • Assist members with inquiries regarding overdue accounts or late fees, ensuring clear and courteous communication. • Send collection letters to customers as needed and track responses. • Collaborate with other departments to provide accurate and timely support in resolving account issues. • Maintain compliance with credit union policies and regulatory requirements. • Handle additional departmental tasks or responsibilities in the absence of team members.
2026-04-28T00:00:00Z

Collections Specialist

Sunrise, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Collections Specialist to join a credit union team in Sunrise, Florida in a contract capacity with the potential to become permanent. This role focuses on managing delinquent accounts with professionalism, accuracy, and strong member service while helping reduce outstanding balances and protect portfolio quality. The ideal candidate brings prior collections experience within a financial institution and can balance follow-up efforts, payment solutions, and internal collaboration in a fast-paced environment. Responsibilities: • Manage delinquent loan and credit card accounts by reviewing account status, assessing next steps, and working toward timely resolution. • Contact members consistently through outbound and inbound communication, maintaining a daily call volume of at least 20 meaningful collection attempts. • Arrange payment solutions with account holders and monitor commitments closely to ensure promised payments are received as agreed. • Apply available funds from share or share draft accounts to past-due balances when permitted and appropriate. • Research hard-to-reach members through skip tracing methods to obtain updated contact information and support recovery efforts. • Respond to questions related to overdue accounts and late fees while delivering courteous, service-oriented support to members and internal departments. • Prepare and send collection correspondence as needed in alignment with departmental procedures and timelines. • Provide backup support across the collections area during team absences and assist with additional priorities as business needs change. • Follow established credit union policies, procedures, and compliance standards in all collection activities and account handling.
2026-04-29T00:00:00Z