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3 results for Helpline in Miami, FL

Miami, FL
onsite
Temporary
0 - 0 USD / Yearly
Job Description: The Helpline Care Coordinator provides follow-up and care coordination for clients who may benefit from additional support and advocacy in accessing services. This role supports individuals through system navigation, including intake, screening, assessment, referral, and linkage via phone and email.The position also involves providing crisis counseling and suicide intervention when needed, as well as conducting safety and risk screenings and person-centered assessments. <ul><li>Coordinating referrals and facilitating warm transfers</li><li>Advocating for clients to ensure access to appropriate services</li><li>Maintaining accurate case documentation and reporting</li><li>Supporting updates to the of Data Resource team</li><li>Participating in supervision, training, and team meetings</li><li>Representing the Contact Center at outreach events and community boards, as needed</li></ul>
2026-04-11T00:00:00Z

Miami, FL
onsite
Temporary
0 - 0 USD / Yearly
Care Coordinator (On-Site)We are seeking a compassionate and detail-oriented Care Coordinator to support individuals by providing information, referrals, and guidance in a fast-paced, service-driven environment. This role requires strong communication skills and the ability to remain calm and effective in high-stress situations. <ul><li>Provide information and referral services to clients</li><li>Support individuals in crisis or high-stress situations with professionalism and empathy</li><li>Coordinate services and connect clients with appropriate resources</li><li>Maintain accurate documentation and case records</li><li>Communicate effectively with diverse populations and internal teams</li></ul>
2026-04-11T00:00:00Z

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-03-30T00:00:00Z