<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.</li><li>Assist users with Windows 11 installation, configuration, and maintenance.</li><li>Manage and support user accounts and access through Azure Active Directory (Azure AD).</li><li>Utilize Entra for identity and access management tasks.</li><li>Respond to service desk tickets, emails, and calls promptly and professionally.</li><li>Document issues, resolutions, and maintain accurate records of support activities.</li><li>Collaborate with other IT team members to resolve complex issues and improve service delivery.</li><li>Educate end-users on best practices for utilizing IT resources and tools.</li><li>Maintain up-to-date knowledge of emerging technologies and best practices in IT support.</li></ul><p><br></p>
<p>Position Overview</p><p>We are seeking a Training Analyst I to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back-office operations. This role plays a vital part in ensuring employees are prepared to adopt new systems and processes by developing training content, documenting workflows, and facilitating engaging learning experiences. The ideal candidate brings strong instructional design capability, experience in customer service environments, and the ability to collaborate closely with SMEs and cross-functional teams.</p><p>This is an onsite position with occasional travel within the service area.</p><p>Key Responsibilities</p><p>Training Design & Development</p><ul><li>Support the creation, development, and delivery of training materials for SAP-related changes impacting back-office users.</li><li>Collaborate with Subject Matter Experts (SMEs) to ensure content accuracy, completeness, and alignment with operational requirements.</li><li>Develop a variety of training modalities including eLearning modules, videos, simulations, job aids, and instructor-led content.</li><li>Facilitate virtual or in-person instructor-led training sessions for end users affected by SAP implementations.</li><li>Develop and maintain process documentation, workflows, and system procedures to support sustainability and ongoing reference.</li></ul><p>Collaboration & Stakeholder Engagement</p><ul><li>Partner with SMEs, business stakeholders, and internal training team members to gather requirements and validate training strategies.</li><li>Ensure consistency, quality, and alignment across all training deliverables.</li><li>Participate in meetings and provide coaching or support to junior analysts as needed.</li><li>Work frequently with Information Management teams to support training readiness and system adoption.</li></ul>
<p>A Help Desk Analyst with IT Asset Management (ITAM) is responsible for providing first-line technical support to end users while ensuring the effective tracking, inventory, deployment, and lifecycle management of IT assets within the organization. This dual-role position demands a strong focus on customer service, technical troubleshooting, and systematic asset oversight.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1 (and potentially Tier 2) technical support to end users via phone, email, chat, or ticketing system, resolving hardware, software, and connectivity issues.</li><li>Document, categorize, and resolve incidents and service requests in a timely manner according to established SLAs.</li><li>Maintain and update asset records within the ITAM system, tracking all hardware and software throughout their lifecycle (procurement, deployment, relocation, maintenance, and decommissioning).</li><li>Support on-boarding and off-boarding processes by provisioning and reclaiming equipment/software licenses.</li><li>Collaborate with procurement and IT teams to facilitate hardware/software acquisition, deployment, and disposal processes in compliance with organizational policies.</li><li>Perform periodic audits and physical inventories of IT assets to ensure data accuracy and regulatory compliance.</li><li>Generate reports on asset utilization, inventory status, and incidents as required.</li><li>Educate and assist end users on IT policies, software installations, and best practices for security and compliance.</li><li>Escalate complex technical issues to higher-level support or specialized teams as needed.</li></ul><p><br></p>
<p>The Technology Data Analyst will turn raw system, application, and infrastructure data into clear, actionable insights that drive reliability, performance, and scalability. You will partner closely with engineering, DevOps, SRE, and product teams to monitor, troubleshoot, and optimize our technical platforms.</p><p> </p><p>Key Responsibilities:</p><ul><li>Collect, clean, and analyze large datasets from logs, metrics, traces, and business systems (ELK, Prometheus, Grafana, Datadog, Snowflake, BigQuery, etc.)</li><li>Build and maintain interactive dashboards, automated reports, and real-time visualizations (Looker, Tableau, Metabase, Superset, Power BI, or custom Streamlit/Dash apps)</li><li>Identify trends, anomalies, and performance bottlenecks in infrastructure, applications, and user-facing systems</li><li>Perform root-cause analysis for incidents, outages, and latency spikes using data-driven methods</li><li>Support capacity planning, cost optimization, and scaling decisions with accurate forecasting and usage modeling</li><li>Collaborate with developers, SREs, and product managers to define KPIs, instrumentation needs, and data requirements</li><li>Ensure data quality, consistency, and integrity across monitoring, logging, and analytics platforms</li><li>Contribute to lightweight predictive modeling, alerting rules, and automation initiatives (anomaly detection, forecasting, auto-scaling triggers)</li><li>Document methodologies, findings, and recommendations in clear, executive-ready formats</li></ul><p> </p><p>Required Qualifications:</p><ul><li>Bachelor’s degree in Data Analytics, Computer Science, Statistics, or equivalent experience</li><li>3–6+ years of hands-on data analysis experience in a technology/infrastructure environment</li><li>Advanced SQL (window functions, CTEs, performance tuning) and proficiency in Python (pandas, numpy) or R for data manipulation</li><li>Proven experience building dashboards and reports with at least one major BI tool (Looker, Tableau, Power BI, Metabase)</li><li>Strong grasp of systems metrics: CPU/memory/disk/network, request latency, error rates, saturation (USE/RED method, Golden Signals)</li><li>Familiarity with modern observability stacks (Prometheus + Grafana, Datadog, New Relic, OpenTelemetry, Jaeger)</li><li>Experience with log analysis (ELK/EFK, Loki, Splunk) and time-series databases (InfluxDB, TimescaleDB)</li><li>Excellent communication skills – ability to translate complex technical data into clear insights for both engineers and leadership</li></ul><p><br></p>
<p>We are seeking a skilled and motivated Field Technician to join our team. The ideal candidate will have expertise in low voltage cabling, break/fix services, and remote imaging. The Field Technician will be responsible for on-site installations, troubleshooting, and maintenance of various hardware and network components.</p><p> </p><p>Key Responsibilities:</p><ul><li>Install, maintain, and troubleshoot low voltage cabling, including CAT5, CAT6, and fiber optics.</li><li>Perform break/fix services for hardware components, including desktops, laptops, printers, and other peripherals.</li><li>Execute remote imaging and deployment of operating systems and applications to client devices.</li><li>Provide on-site technical support and resolve issues efficiently to minimize downtime.</li><li>Conduct site surveys and assess requirements for cabling and hardware installations.</li><li>Document all work performed and maintain accurate records of installations and repairs.</li><li>Collaborate with the IT team to ensure seamless integration and functionality of systems.</li><li>Educate end-users on proper use and maintenance of equipment.</li><li>Adhere to company safety policies and procedures during all field operations.</li><li>Maintain up-to-date knowledge of industry trends and best practices.</li></ul><p><br></p>
<p><strong>Key Responsibilities</strong></p><p>The duties listed below represent the general scope of this role. Other tasks may be assigned as </p><p>necessary to meet the needs of the position.</p><p>• Operates the Geographic Information System (GIS) and acts as a technical lead for </p><p>various GIS-related projects.</p><p>• Conducts GIS programming and system configuration as required.</p><p>• Manages GIS projects, ensuring they align with project goals and timelines.</p><p>• Organizes project meetings, sets schedules, and maintains progress reports.</p><p>• Develops, updates, and manages GIS databases, including creating and editing data, </p><p>performing quality control, and establishing digital standards for citywide GIS databases.</p><p>• Converts data between GIS and other formats and produces various GIS products such as </p><p>layers, shapefiles, custom maps, and web applications.</p><p>• Uses handheld GPS devices for data collection and assists with GIS services during </p><p>emergency activations at the Emergency Operations Center (EOC).</p><p>• Provides training and support for GIS users and educates stakeholders on GIS </p><p>capabilities.</p><p>• Researches emerging GIS technologies and recommends new software or hardware </p><p>purchases.</p><p>• Prepares and processes forms, reports, charts, spreadsheets, project schedules, and other </p><p>necessary documentation.</p><p>• Communicates with internal departments, consultants, external agencies, and the public </p><p>to exchange information and coordinate GIS-related activities.</p><p>• Operates computers and other office equipment, utilizing GIS software and office </p><p>productivity tools such as Microsoft Office.</p><p>• Attends meetings and stays informed about trends and advancements in GIS.</p><p>• Drives to various locations as needed to conduct work-related activities.</p><p>• Assists with general clerical tasks, including printing maps, managing department </p><p>schedules, and processing data requests.</p><p><strong>Communication Skills</strong></p><p>• Effectively interacts with supervisors, colleagues, stakeholders, and the public to </p><p>facilitate project goals and resolve issues.</p><p>• Delivers accurate and timely communication through verbal and written means.</p><p>• Understands and follows complex instructions with minimal supervision.</p><p>• Maintains professional relationships with coworkers, city officials, and external partners</p>
<ul><li>Analyze business processes and identify opportunities for improvement</li><li>Gather, document, and communicate project requirements from stakeholders</li><li>Define technical features and prioritize development efforts</li><li>Facilitate cross-functional collaboration and stakeholder alignment</li><li>Use key metrics for data analysis and reporting to measure project success and ROI</li><li>Support change management for smooth adoption of new tools and processes</li><li>Help mitigate risk and ensure compliance with security, legal, and governance standards</li></ul><p><br></p>
<p>We are seeking a <strong>GIS Analyst</strong> to collect, manage, and analyze geospatial data to support business operations, planning, and decision-making. This role combines <strong>technical GIS expertise</strong> with strong <strong>analytical and visualization skills</strong> to deliver actionable insights from spatial data. The ideal candidate has hands-on experience with <strong>GIS software</strong>, <strong>data analysis</strong>, and <strong>mapping solutions</strong>.</p><p><br></p><p>Key Responsibilities</p><ul><li>Collect, process, and maintain <strong>geospatial and spatial datasets</strong> from multiple sources</li><li>Perform <strong>spatial analysis, modeling, and mapping</strong> to support projects and business decisions</li><li>Develop and maintain <strong>GIS databases, layers, and geospatial assets</strong></li><li>Create and update <strong>maps, dashboards, and visualizations</strong> for internal and external stakeholders</li><li>Support <strong>data integration and GIS workflows</strong> with other systems and platforms (ERP, CRM, CAD)</li><li>Collaborate with business units, planners, engineers, or environmental teams to understand GIS requirements</li><li>Apply <strong>data quality standards</strong> and ensure accuracy and consistency of geospatial information</li><li>Prepare <strong>technical reports, documentation, and presentations</strong> for stakeholders</li><li>Stay current on <strong>GIS technology trends, best practices, and software updates</strong></li></ul><p><br></p>
<ul><li>Analyze business processes and identify opportunities for improvement</li><li>Gather, document, and communicate project requirements from stakeholders</li><li>Define technical features and prioritize development efforts</li><li>Facilitate cross-functional collaboration and stakeholder alignment</li><li>Use key metrics for data analysis and reporting to measure project success and ROI</li><li>Support change management for smooth adoption of new tools and processes</li><li>Help mitigate risk and ensure compliance with security, legal, and governance standards</li></ul><p><br></p>
<p>The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul><p> </p><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor’s degree in Business Administration, Information Systems, or a related field.</li><li>2-5 years of experience as a Business Analyst or similar role.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Proficiency in creating documentation and diagrams using tools like Visio, Lucidchart, or equivalent.</li><li>Experience with Agile or Waterfall methodologies and tools such as JIRA or Trello.</li><li>Ability to translate business needs into technical requirements and vice versa.</li><li>Strong verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.</li></ul><p><br></p>
<p>Our organization is seeking a Mid-Level Application Architect to support the design and implementation of robust, scalable enterprise application solutions. This role focuses on translating business requirements into technical designs, collaborating with cross-functional teams, and ensuring alignment with architecture standards and best practices.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with business analysts, developers, and stakeholders to gather and interpret application requirements.</li><li>Design application architecture for web, cloud, and mobile platforms, emphasizing scalability and maintainability.</li><li>Develop and document architectural solutions, including system diagrams, data flow models, and technical specifications.</li><li>Support development teams in application design decisions, code reviews, and troubleshooting technical challenges.</li><li>Integrate applications with third-party APIs, data sources, and enterprise platforms.</li><li>Assist in defining standards for application frameworks, coding, performance tuning, and deployment.</li><li>Ensure compliance with security, governance, and regulatory requirements in all application designs.</li><li>Maintain awareness of emerging technologies and recommend improvements to existing architectures.</li></ul><p><br></p><p><br></p>
<p>Our organization is seeking a Mid-Level Application Architect to support the design and implementation of robust, scalable enterprise application solutions. This role focuses on translating business requirements into technical designs, collaborating with cross-functional teams, and ensuring alignment with architecture standards and best practices.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with business analysts, developers, and stakeholders to gather and interpret application requirements.</li><li>Design application architecture for web, cloud, and mobile platforms, emphasizing scalability and maintainability.</li><li>Develop and document architectural solutions, including system diagrams, data flow models, and technical specifications.</li><li>Support development teams in application design decisions, code reviews, and troubleshooting technical challenges.</li><li>Integrate applications with third-party APIs, data sources, and enterprise platforms.</li><li>Assist in defining standards for application frameworks, coding, performance tuning, and deployment.</li><li>Ensure compliance with security, governance, and regulatory requirements in all application designs.</li><li>Maintain awareness of emerging technologies and recommend improvements to existing architectures.</li></ul><p><br></p>
<ul><li>Design, build, and maintain scalable data pipelines and architectures.</li><li>Develop processes for data collection, transformation, and storage to support analytics, reporting, and business intelligence.</li><li>Clean, organize, and validate large volumes of data from various sources.</li><li>Optimize data workflows for performance and reliability.</li><li>Collaborate with data scientists, analysts, and software engineers to meet business data needs.</li><li>Implement security, data governance, and compliance controls.</li><li>Troubleshoot data issues and ensure data consistency and quality.</li></ul><p><br></p>
<p>Our organization is seeking a Senior Software Developer with advanced expertise in at least one of the following languages: Python, Java, C, C#, C++, Go, or Kotlin. The ideal candidate will possess hands-on experience developing software solutions and integrating AI/ML technologies to deliver real business value. You will contribute to the modernization of our technical infrastructure, participate in cross-functional teams, and lead AI/ML projects.</p><p>Key Responsibilities:</p><ul><li>Design, develop, and maintain robust software applications using Python, Java, C, C#, C++, Go, or Kotlin.</li><li>Collaborate with data engineers, analysts, and business stakeholders to understand requirements and deliver effective AI/ML-powered solutions.</li><li>Build, train, and deploy machine learning models, working with algorithms relevant to our business needs.</li><li>Participate in code reviews and implement best practices for software quality, testing, and automation.</li><li>Modernize legacy codebases and contribute to technical debt reduction through refactoring and adoption of modern design patterns.</li><li>Integrate AI features into existing business software platforms and automate workflows for enhanced efficiency.</li><li>Effectively communicate technical concepts and project outcomes to nontechnical audiences.</li><li>Mentor junior developers and support cross-departmental collaboration on digital transformation projects.</li></ul><p><br></p>
<p>The Cable Technician will be responsible for the installation, termination, testing, and troubleshooting of CAT5 and CAT6 structured cabling systems. This role involves working in diverse environments to support the implementation and maintenance of robust network infrastructure for our clients</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, terminate, and test CAT5 and CAT6 cables to ensure optimal performance and adherence to industry standards.</li><li>Troubleshoot and resolve issues related to cabling infrastructure and network connectivity.</li><li>Perform cable pulling, routing, labeling, and organizing in commercial, industrial, and residential settings.</li><li>Install and maintain racks, patch panels, switches, and other network equipment.</li><li>Conduct site surveys to assess cabling needs and provide accurate job estimates.</li><li>Maintain and update project documentation, including blueprints and wiring schematics.</li><li>Adhere to safety regulations and company protocols during all installations and repairs.</li><li>Collaborate with team members, contractors, and clients to ensure project success.</li></ul><p><br></p>
<p>Our organization is seeking a Senior Software Developer with advanced expertise in at least one of the following languages: Python, Java, C, C#, C++, Go, or Kotlin. The ideal candidate will possess hands-on experience developing software solutions and integrating AI/ML technologies to deliver real business value. You will contribute to the modernization of our technical infrastructure, participate in cross-functional teams, and lead AI/ML projects.</p><p>Key Responsibilities:</p><ul><li>Design, develop, and maintain robust software applications using Python, Java, C, C#, C++, Go, or Kotlin.</li><li>Collaborate with data engineers, analysts, and business stakeholders to understand requirements and deliver effective AI/ML-powered solutions.</li><li>Build, train, and deploy machine learning models, working with algorithms relevant to our business needs.</li><li>Participate in code reviews and implement best practices for software quality, testing, and automation.</li><li>Modernize legacy codebases and contribute to technical debt reduction through refactoring and adoption of modern design patterns.</li><li>Integrate AI features into existing business software platforms and automate workflows for enhanced efficiency.</li><li>Effectively communicate technical concepts and project outcomes to nontechnical audiences.</li><li>Mentor junior developers and support cross-departmental collaboration on digital transformation projects.</li></ul><p><br></p>
<ul><li>Design, build, and maintain scalable data pipelines and architectures.</li><li>Develop processes for data collection, transformation, and storage to support analytics, reporting, and business intelligence.</li><li>Clean, organize, and validate large volumes of data from various sources.</li><li>Optimize data workflows for performance and reliability.</li><li>Collaborate with data scientists, analysts, and software engineers to meet business data needs.</li><li>Implement security, data governance, and compliance controls.</li><li>Troubleshoot data issues and ensure data consistency and quality.</li></ul><p><br></p>
