<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p><strong>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</strong></p>
We are looking for a detail-oriented Account Manager to join our team in Dania Beach, Florida. In this role, you will serve as the primary link between our agency and client partners, ensuring the seamless execution of creative projects, advertising campaigns, and marketing initiatives. The ideal candidate is organized, communicative, and thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee and execute creative, print, media, and web-related projects from inception to completion.<br>• Act as the primary point of contact for client interactions, ensuring clear communication and alignment on project goals.<br>• Develop and maintain comprehensive project schedules, timelines, and task lists for efficient workflow.<br>• Coordinate with design teams to disseminate project information and facilitate collaboration.<br>• Organize and lead weekly internal team meetings and client conference calls to provide updates and gather feedback.<br>• Utilize project management tools to track progress, schedule tasks, and ensure deadlines are met.<br>• Manage the deployment of email marketing campaigns and digital initiatives.<br>• Maintain organized records of all project documents, including approvals, audits, and reconciliations.<br>• Submit approved creative materials to vendors, media outlets, or designated recipients.<br>• Assist in the management of video production, photography, and special projects as needed.
<p>We are looking for a dedicated Senior Customer Service Representative to join our team in Weston, Florida. This long-term contract position offers the opportunity to provide exceptional support and service while contributing to the success of our operational processes. The ideal candidate will bring strong communication skills, attention to detail, and a proactive approach to customer interactions.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Senior Representative is a highly proficient, quality-focused contributor responsible for producing accurate and consistent Pre-Operative Plans. This role is fully onsite and centers around individual production to meet team and departmental output targets.</p><p><strong>Key Responsibilities</strong></p><ul><li>Create surgical case files using a proprietary case management system.</li><li>Review CT scans for conformity with Mako Surgical protocol.</li><li>Segment CT scans using specialized software to produce 3D anatomical bone models for robotic surgery.</li><li>Create Pre-Operative Surgical Plans for robotically assisted Total Hip and Total Knee Replacement using digital bone models.</li><li>Review CT segmentations and surgical plans for accuracy, including anatomical landmark selection, implant sizing, and positioning.</li><li>Upload completed pre-plans to field-based personnel.</li><li>Document all activities according to prescribed methods and procedures.</li><li>Follow work instructions with precision to deliver consistent, high-quality output.</li></ul>
<p>We are looking for a dynamic Client Solutions Manager to join our detail-oriented services team in Miami, Florida. In this role, you will be responsible for overseeing product development cycles, ensuring alignment with client needs, and driving strategic initiatives to enhance product performance. This is an exciting opportunity to collaborate with cross-functional teams and make a meaningful impact in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage product roadmaps, ensuring alignment with company goals and customer requirements.</p><p>• Collaborate with stakeholders to gather and prioritize product features and enhancements.</p><p>• Lead cross-functional teams, including engineering, marketing, and design, to deliver high-quality products on schedule.</p><p>• Analyze market trends and competitor activities to inform product strategies.</p><p>• Monitor product performance, gather user feedback, and implement improvements to optimize outcomes.</p><p>• Prepare and deliver presentations to stakeholders, showcasing product progress and strategic initiatives.</p><p>• Work closely with sales and marketing teams to support product launches and promotional efforts.</p><p>• Identify opportunities for innovation and propose new product ideas to meet market demands.</p><p>• Ensure compliance with industry standards and best practices in product development and management Client </p>
We are looking for an experienced Social Media Account Supervisor to lead strategic and creative efforts across high-profile accounts. This position requires a dynamic individual with expertise in social media management, influencer marketing, and event planning, as well as a strong ability to translate client goals into impactful campaigns. If you excel in producing engaging content, mentoring teams, and leveraging data to drive growth, this role offers an exciting opportunity to make a meaningful contribution.<br><br>Responsibilities:<br>• Oversee the development and execution of social media strategies tailored to clients across various industries, ensuring alignment with their objectives and measurable outcomes.<br>• Act as the primary point of contact for clients, presenting creative concepts, campaign strategies, and performance insights effectively.<br>• Design and produce visually appealing and high-performing content, including photos, videos, and motion graphics, that align with brand identity and audience preferences.<br>• Develop and manage influencer marketing strategies, including talent sourcing, contract negotiation, and campaign delivery.<br>• Plan and execute impactful events and activations, managing all phases from concept through execution and post-event analysis.<br>• Collaborate closely with PR and creative teams to deliver integrated campaigns across owned, earned, and paid media channels.<br>• Create and refine written content for various platforms, maintaining brand consistency and strategic alignment.<br>• Lead and mentor team members, providing guidance on creative execution, analytics interpretation, and optimization techniques.<br>• Manage paid social campaigns, ensuring effective budget allocation, audience targeting, and testing for optimal results.<br>• Stay informed on emerging trends and technologies, applying insights to enhance strategies and elevate client outcomes.
<p>We are looking for a dynamic Sr Recruiter to join our team in Miami, Florida. In this role, you will oversee the recruitment and placement of highly-skilled IT professionals while developing strategies to meet client needs. This position offers an exciting opportunity to work in a fast-paced environment and contribute to the success of both candidates and clients.</p><p><br></p><p>Responsibilities:</p><p>• Source, screen, and recruit top IT talent for contract, contract-to-permanent, and long-term roles.</p><p>• Manage the complete recruitment process, including job intake, candidate outreach, interviews, and offer negotiations.</p><p>• Establish and maintain a robust pipeline of candidates across areas such as software development, infrastructure, cybersecurity, and data analytics.</p><p>• Build strong relationships with clients to understand their hiring needs and deliver tailored recruitment solutions.</p><p>• Utilize tools such as LinkedIn Recruiter, job boards, and networking events to attract experienced candidates.</p><p>• Maintain accurate records of candidates and clients while ensuring compliance with internal standards.</p><p>• Collaborate with team members to cross-sell services and maximize the firm’s network.</p><p>• Stay informed about industry trends, compensation benchmarks, and emerging technologies to provide valuable insights.</p><p>• Support onboarding processes and ensure smooth transitions for placed candidates.</p>
