<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
<p>Description</p><p>A Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers.</p><p><br></p><p>Located in the heart of <strong>Brickell, </strong> building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.</p><p><br></p><p>Role Overview</p><p>90% of customer interactions are managed by our AI platform. You’ll join a dedicated team of about 25 specialists who focus on high-impact human interactions — assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience.</p><p><br></p><p>As a Customer Success Representative, you’ll act as the bridge between customers and our AI systems — providing guidance, empathy, and follow-through. You’ll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully.</p><p>Requirements</p><p>Responsibilities</p><ul><li>Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately.</li><li>Guide customers through government service applications (passports, visas, registrations, etc.).</li><li>Build trust and confidence through proactive communication and issue resolution.</li><li>Identify patterns or feedback to help improve AI workflows and user experience.</li><li>Collaborate with teammates and product teams to refine tools and processes.</li><li>Maintain accuracy, empathy, and professionalism on every call.</li></ul><p><br></p><p><br></p><p>Compensation & Benefits</p><p><strong>Salary: $40,000–$50,000 per year (based on experience)</strong></p><p>Parking pass provided</p><p>Complimentary breakfast and snacks</p><p> Growth opportunities within a high-performing startup</p><p> Aetna Health, Vision, and Dental Insurance</p><p><br></p><p><strong>QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903</strong></p>
We are looking for a proactive and client-focused Account Manager to join our team in Davie, Florida. In this role, you will manage key client accounts, develop communication strategies, and ensure the seamless execution of campaigns. The ideal candidate is skilled in fostering relationships, analyzing performance metrics, and collaborating with cross-functional teams to drive business growth.<br><br>Responsibilities:<br>• Build and nurture strong relationships with clients to understand their business objectives and communication needs.<br>• Provide exceptional client service while identifying opportunities for account growth and cross-selling.<br>• Assist in creating and implementing effective communication strategies and campaign plans tailored to client goals.<br>• Conduct market and competitor research to support strategic planning and recommendations.<br>• Coordinate the delivery of integrated campaigns across various platforms, including digital, print, and social media.<br>• Collaborate with creative and content teams to ensure projects are completed on schedule and meet high-quality standards.<br>• Monitor campaign performance using key metrics and analytics tools to evaluate effectiveness.<br>• Prepare comprehensive reports and presentations for clients, offering insights and suggestions for improvement.<br>• Partner with senior managers and internal teams to maintain client satisfaction and project success.<br>• Contribute to internal meetings, sharing knowledge and ideas to enhance team performance.
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
We are looking for a detail-oriented Account Manager to join our team in Dania Beach, Florida. In this role, you will serve as the primary link between our agency and client partners, ensuring the seamless execution of creative projects, advertising campaigns, and marketing initiatives. The ideal candidate is organized, communicative, and thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee and execute creative, print, media, and web-related projects from inception to completion.<br>• Act as the primary point of contact for client interactions, ensuring clear communication and alignment on project goals.<br>• Develop and maintain comprehensive project schedules, timelines, and task lists for efficient workflow.<br>• Coordinate with design teams to disseminate project information and facilitate collaboration.<br>• Organize and lead weekly internal team meetings and client conference calls to provide updates and gather feedback.<br>• Utilize project management tools to track progress, schedule tasks, and ensure deadlines are met.<br>• Manage the deployment of email marketing campaigns and digital initiatives.<br>• Maintain organized records of all project documents, including approvals, audits, and reconciliations.<br>• Submit approved creative materials to vendors, media outlets, or designated recipients.<br>• Assist in the management of video production, photography, and special projects as needed.
<p>We are looking for a dedicated and resourceful Office Manager to oversee the daily operations of our client's office in Boynton Beach, Florida. This role is integral to ensuring smooth administrative processes, maintaining a positive workplace environment, and driving efficiency across various functions. The ideal candidate will be proactive, detail-oriented, and capable of managing budgets while fostering team collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily office activities, including scheduling, procurement of supplies, and coordination with vendors.</p><p>• Provide comprehensive administrative support to executives and employees, ensuring operational needs are met.</p><p>• Analyze current workflows and implement strategies to enhance productivity and streamline processes.</p><p>• Serve as the primary contact for internal communications, promoting clear and effective collaboration within the team.</p><p>• Ensure adherence to safety regulations, HR policies, and operational standards.</p><p>• Monitor office expenses and oversee administrative budgets to maintain cost efficiency.</p><p>• Negotiate contracts with vendors and service providers to optimize operations and reduce costs.</p><p>• Foster a positive and attentive office culture that supports employee engagement and teamwork.</p>
<p>We are looking for a dynamic and experienced Managing Director to lead and drive organizational growth through strategic planning, partnership building, and effective communication. This role requires a visionary leader who can oversee operations while fostering strong relationships with stakeholders to ensure the organization's continued success. The position is based in Coral Gables, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategic plans to achieve long-term organizational goals.</p><p>• Build and maintain partnerships with key stakeholders to expand the organization's reach and influence.</p><p>• Oversee day-to-day operations, ensuring efficiency and alignment with strategic objectives.</p><p>• Lead business development initiatives to identify and capitalize on growth opportunities.</p><p>• Spearhead content strategies and brand marketing efforts to enhance the organization’s visibility and reputation.</p><p>• Manage client communications, ensuring clear and effective interactions that foster positive relationships.</p><p>• Provide administrative leadership, ensuring smooth office operations and resource management.</p><p>• Monitor organizational performance and make data-driven decisions to improve outcomes.</p><p>• Represent the organization at public events, fostering community engagement and support.</p><p><br></p><p>If you are interested, please APPLY and call Stefanie Furniss 786-897-7903 </p>
<p>We are looking for a dynamic Client Solutions Manager to join our detail-oriented services team in Miami, Florida. In this role, you will be responsible for overseeing product development cycles, ensuring alignment with client needs, and driving strategic initiatives to enhance product performance. This is an exciting opportunity to collaborate with cross-functional teams and make a meaningful impact in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage product roadmaps, ensuring alignment with company goals and customer requirements.</p><p>• Collaborate with stakeholders to gather and prioritize product features and enhancements.</p><p>• Lead cross-functional teams, including engineering, marketing, and design, to deliver high-quality products on schedule.</p><p>• Analyze market trends and competitor activities to inform product strategies.</p><p>• Monitor product performance, gather user feedback, and implement improvements to optimize outcomes.</p><p>• Prepare and deliver presentations to stakeholders, showcasing product progress and strategic initiatives.</p><p>• Work closely with sales and marketing teams to support product launches and promotional efforts.</p><p>• Identify opportunities for innovation and propose new product ideas to meet market demands.</p><p>• Ensure compliance with industry standards and best practices in product development and management Client </p>
We are offering an exciting opportunity for a detail-oriented account sales detail oriented. In this role, you will focus on expanding market presence, driving sales, and cultivating long-term relationships with key stakeholders. You will also collaborate with internal teams to deliver custom solutions that align with client needs and project requirements. <br> Responsibilities Drive the sales process from lead generation and client acquisition to contract negotiation and deal closure Identify and secure new opportunities with key stakeholders, including developers, procurement teams, architects, and designers Develop strategic plans and execute initiatives that consistently meet or exceed sales targets and company objectives Represent the brand at industry events, trade shows, and conferences to increase visibility and strengthen brand recognition Analyze trends, monitor competitor activity, and gather client feedback to refine product offerings and sales strategies Collaborate with internal teams to create tailor-made products that align with client needs and project requirements Cultivate long-term partnerships while expanding brand presence
<p>We are seeking a Vice President level candidate for a Utilities sector Business Development role in Miami</p><p> </p><p>Location: Miami</p><p>Schedule: In-Office standard industry hours 7:30-3:30 etc.</p><p><br></p><p>Salary $220-$250,000</p><p>Bonus up to 50% discretionary bonus and possible equity sharing</p><p>Benefits full comprehensive and competitive package of health, PTO, 401k and other perks</p><p> </p><p>Requirements:</p><p>• Experience within Utilities from Construction or Civil contracting sectors (or energy services/power and electric)</p><p>• Direct experience from large scale Utilities</p><p>• Book of Network for Business Development within Utilities</p><p>• Ability to Lead and execute strategic relationship initiatives</p><p>• Bachelor's degree in business, engineering or a related field</p><p> </p><p>Company and Job Overview: PE backed under an umbrella of civil engineering services; this location/region specializes in underground utilities. The ideal candidate comes from Construction within Utilities and a Network for Business Development opportunities. A strong background in utility site restoration, excavation, duct banks or pole setting is useful. The Vice President will oversee the day-to-day of the local departments with an emphasis on processes and continuity, and working closely with other management to ensure smooth operations with efficiencies and measures in place aligned to meet the organizations overall growth goals.</p><p><br></p><p>This role is primarily tasked with Business Development execution, scaling sustainable profitable growth year-to year. Opening doors and avenues for new business and demonstrating progress in driving the growth initiatives with utility and primary contracting clients. Expands customer relationships and establishes the company’s presence in new service lines and geographic areas.</p><p>As part of the Strategic Leadership, this role works closely with local management, reporting to PE. Communicating execution plans, performance and other reporting, KPIs and also measuring success in the maintaining the local company culture, safety, and talent. </p>
We are looking for an experienced Social Media Account Supervisor to lead strategic and creative efforts across high-profile accounts. This position requires a dynamic individual with expertise in social media management, influencer marketing, and event planning, as well as a strong ability to translate client goals into impactful campaigns. If you excel in producing engaging content, mentoring teams, and leveraging data to drive growth, this role offers an exciting opportunity to make a meaningful contribution.<br><br>Responsibilities:<br>• Oversee the development and execution of social media strategies tailored to clients across various industries, ensuring alignment with their objectives and measurable outcomes.<br>• Act as the primary point of contact for clients, presenting creative concepts, campaign strategies, and performance insights effectively.<br>• Design and produce visually appealing and high-performing content, including photos, videos, and motion graphics, that align with brand identity and audience preferences.<br>• Develop and manage influencer marketing strategies, including talent sourcing, contract negotiation, and campaign delivery.<br>• Plan and execute impactful events and activations, managing all phases from concept through execution and post-event analysis.<br>• Collaborate closely with PR and creative teams to deliver integrated campaigns across owned, earned, and paid media channels.<br>• Create and refine written content for various platforms, maintaining brand consistency and strategic alignment.<br>• Lead and mentor team members, providing guidance on creative execution, analytics interpretation, and optimization techniques.<br>• Manage paid social campaigns, ensuring effective budget allocation, audience targeting, and testing for optimal results.<br>• Stay informed on emerging trends and technologies, applying insights to enhance strategies and elevate client outcomes.
<p>We are looking for a dynamic and results-driven <strong>Account Sales Representative</strong> to join our team. In this role, you will be responsible for promoting a diverse range of plastic sheet products, developing sales strategies, and driving revenue growth with both new and existing clients. If you are confident, persuasive, and eager to succeed in a competitive sales environment, we want to hear from you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Present and promote a broad portfolio of plastic sheet products, including Acrylic, Polycarbonate, Foam PVC, Marine Board, and Bullet-Resistant Acrylic.</li><li>Identify and pursue new business opportunities while maintaining strong relationships with existing clients.</li><li>Develop and execute sales strategies to expand market share and increase revenue.</li><li>Research market trends, competitors, and industry dynamics to identify growth opportunities.</li><li>Provide product knowledge and training to customers, ensuring they understand the benefits of our solutions.</li><li>Gather customer feedback and market insights to support new product development.</li><li>Utilize CRM tools to track sales activities, maintain a pipeline of opportunities, and forecast revenue.</li><li>Travel regularly to meet with clients, build relationships, and close sales.</li></ul>
We are looking for a dynamic and experienced Account Sales individual to lead business development efforts in the field of Level 4 autonomous shuttles and teleoperation solutions. This role involves cultivating relationships with private, public, and commercial transportation clients, while identifying new opportunities in both established and emerging markets. The ideal candidate is passionate about technology and autonomy, with a strong entrepreneurial mindset and a proven track record of success in sales.<br><br>Responsibilities:<br>• Develop and execute strategies to drive new business opportunities in the autonomous transportation and teleoperation sectors.<br>• Build and maintain strong relationships with corporate and strategic partners to foster long-term growth.<br>• Identify customer pain points and propose innovative solutions to meet their needs, including new use cases for remote monitoring and control.<br>• Collaborate with marketing teams to support promotional efforts, including social media campaigns, PR initiatives, and participation in industry events.<br>• Actively engage with OEMs, mobility providers, and other stakeholders to promote teleoperation platforms.<br>• Explore new applications for remote vehicle control in sectors such as transportation, logistics, and robotics.<br>• Stay informed on industry trends and analyze market opportunities to remain competitive.<br>• Manage accounts effectively by addressing client needs and ensuring customer satisfaction.<br>• Represent the organization at client meetings, trade shows, and other networking events to strengthen market presence.
<p>We are looking for a dynamic Sr Recruiter to join our team in Miami, Florida. In this role, you will oversee the recruitment and placement of highly-skilled IT professionals while developing strategies to meet client needs. This position offers an exciting opportunity to work in a fast-paced environment and contribute to the success of both candidates and clients.</p><p><br></p><p>Responsibilities:</p><p>• Source, screen, and recruit top IT talent for contract, contract-to-permanent, and long-term roles.</p><p>• Manage the complete recruitment process, including job intake, candidate outreach, interviews, and offer negotiations.</p><p>• Establish and maintain a robust pipeline of candidates across areas such as software development, infrastructure, cybersecurity, and data analytics.</p><p>• Build strong relationships with clients to understand their hiring needs and deliver tailored recruitment solutions.</p><p>• Utilize tools such as LinkedIn Recruiter, job boards, and networking events to attract experienced candidates.</p><p>• Maintain accurate records of candidates and clients while ensuring compliance with internal standards.</p><p>• Collaborate with team members to cross-sell services and maximize the firm’s network.</p><p>• Stay informed about industry trends, compensation benchmarks, and emerging technologies to provide valuable insights.</p><p>• Support onboarding processes and ensure smooth transitions for placed candidates.</p>
<p>We are looking for a dedicated and detail-oriented Office Administrator to join our team in Deerfield Beach, Florida. In this role, you will provide vital support to the executive team, manage administrative tasks, and oversee financial operations, including vendor relations and accounting processes. This is an excellent opportunity to contribute to the success of a boutique construction company known for high-quality projects and personalized service.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and manage consultant and client contracts and manage services/edit services. </p><p>• Prepare and review reports, presentations, and correspondence for internal and external communication.</p><p>• Manage Docusign process and requirements for all vendors, clients and consultants.</p><p>• Process vendor invoices and ensure accurate payments using Sage or Sage Intacct.</p><p>• Create and update vendor profiles and documentation within the Sage platform.</p><p>• Manage Petty cash and handle expense reporting/credit card management.</p><p>• Oversee office operations, including supply management and facilities coordination.</p><p>• Office administration and ordering office supplies.</p><p>• Manage office budgets and prepare detailed expense reports.</p><p>• Facilitate communication and documentation for project-related administrative tasks.</p>
We are looking for a motivated and strategic Account Sales expert with a keen eye for detail to drive growth through distributor and regional partner networks. This role is pivotal in shaping our global distribution strategy, expanding B2B exports, and fortifying partnerships across key markets. The ideal candidate will bring expertise in sales leadership and a strong understanding of the beauty industry.<br><br>Responsibilities:<br>• Build and nurture long-term relationships with distributors to ensure mutual growth and success.<br>• Develop and execute sales strategies tailored to distributor needs and market conditions.<br>• Expand the partner network by identifying, onboarding, and training new distributors.<br>• Lead negotiations with partners to foster trust, enhance collaboration, and drive sales conversions.<br>• Act as the primary liaison between distributors and internal teams to streamline deal execution.<br>• Conduct market research to identify potential distributors and strengthen the company’s presence in target regions.<br>• Provide ongoing support to partners, including product training and promotional guidance.<br>• Collaborate with the product team to align distributor feedback with product development.<br>• Monitor distributor performance and implement strategies to optimize sales outcomes.
We are excited to offer an opportunity for a detail-oriented Account Sales individual in Miami, Florida. This role is central to our team, focused on identifying and pursuing new sales opportunities, preparing and delivering product presentations, and working closely with internal teams to drive sales growth. <br><br>Responsibilities<br><br>• Actively identify new sales opportunities through various channels such as cold calling, networking, and social media.<br>• Prepare and present detailed and engaging presentations on our products and services to potential clients.<br>• Conduct thorough market research to understand selling possibilities and evaluate customer needs.<br>• Arrange meetings with potential clients to understand their needs and concerns.<br>• Regularly create reviews and reports that capture sales and financial data.<br>• Ensure consistent product availability for sales and demonstrations.<br>• Represent the company in exhibitions or conferences, actively participating and networking.<br>• Skillfully negotiate and close deals while effectively handling any complaints or objections.<br>• Collaborate with team members to achieve better results and drive sales.<br>• Gather and share feedback from customers and prospects with internal teams to improve our offerings.
