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6 results for Customer Success Manager in Miami, FL

Customer Service Representative

Boca Raton, FL
onsite
Temporary / Contract
17.1 - 19 USD / Hourly
We are looking for a Customer Service Representative to support patients, referral partners, and medical offices from our Boca Raton, Florida location. This Long-term Contract position focuses on delivering responsive service by phone, assisting with supply-related questions, and ensuring account details are processed accurately. The person in this role will help coordinate order activity, confirm coverage information, and maintain complete documentation to support timely service and billing. Responsibilities: • Respond to inbound and outbound calls from patients, referral sources, physicians’ offices, and case managers with professionalism and accuracy. • Assist callers with questions related to products, services, and supply requests while providing clear and courteous support. • Confirm insurance eligibility and benefits using Brightree and payer portals, and record findings in the appropriate account records. • Enter and update orders, authorizations, and related documentation to support new and existing members. • Attach required approvals and supporting records to member files to maintain complete and organized account information. • Monitor assigned orders and work items to help ensure processing is completed correctly and billing deadlines are met. • Perform data entry tasks with a strong focus on accuracy, completeness, and timely follow-up. • Coordinate with internal teams and external healthcare contacts to resolve issues that may affect order fulfillment or reimbursement.
2026-09-18T00:00:00Z

Customer Service Representative

Miami, FL
remote
Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to join a contract opportunity in Florida. This role supports guests and travel advisors by managing reservation activity with precision, providing high-quality service across multiple communication channels, and helping drive booking value through thoughtful sales support. The ideal candidate brings strong customer service experience, confidence working in reservation or call center environments, and a steady, attentive approach when resolving questions or issues. Responsibilities: • Manage daily reservation processing tasks, ensuring bookings and related records are completed accurately across primary and supporting systems. • Handle new reservations, itinerary updates, cancellations, and special booking documentation while maintaining careful attention to detail. • Interpret and apply company guidelines correctly when reviewing and processing customer bookings. • Deliver high-quality service to guests and travel partners through phone, email, and other communication channels with composure. • Identify opportunities to enhance existing reservations through value-added recommendations that support departmental revenue goals. • Provide backup assistance during periods of high call volume and support the reservations team as directed by leadership. • Build and maintain strong working knowledge of company products in order to answer questions and guide customers effectively. • Escalate recurring issues or service concerns to the supervisor promptly and share practical recommendations for resolution. • Assist guests and travel advisors with troubleshooting within online booking tools and related external systems. • Complete additional customer service and operational tasks assigned by management as business needs require.
2026-09-03T00:00:00Z

Customer Service Rep

Miami, FL
onsite
Temporary / Contract
18 - 19 USD / Hourly
33155 - Bilingual - English & Spanish Customer Service Rep. $19 Temp / $20 Perm, will interview and start someone ASAP as they have an urgent need Job Title: Bilingual Customer Service Representative (Full-Time) Role Overview:We are seeking a high-energy, bilingual professional to join our team in person. Will be the primary point of contact for our clients, providing exceptional service and managing multiple tasks in a fast-paced environment. <ul><li> </li><li>Day-to-Day Responsibilities</li><li>Manage a high volume of inbound customer calls while maintaining a professional, empathetic, and solutions-oriented approach.</li><li>Respond to customer inquiries via phone, email, and live chat.</li><li>Support front desk and reception operations by greeting visitors, handling incoming mail, and serving as the first point of contact for customers and agents.</li><li>Address billing inquiries, process payments, and resolve account discrepancies.</li><li>Answer basic policy and underwriting-related questions using company guidelines.</li><li>Document customer interactions and update policy information using agency management systems and other internal software.</li><li>Maintain accurate records while providing exceptional customer service in a fast-paced environment.</li></ul>
2026-09-16T00:00:00Z

Customer Service Rep

Miami, FL
onsite
Temporary / Contract
18 - 20 USD / Hourly
Dedicated Customer Service Professional seeking a contract opportunity. Experienced in resolving customer concerns, managing high-volume inquiries, and providing outstanding service in fast-paced environments.
2026-09-03T00:00:00Z

Client Services Representative

Davie, FL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Client Services Representative to create a welcoming and attentive experience for every visitor in Davie, Florida. This role serves as a key point of contact for clients, combining front desk coordination with thoughtful service guidance across multiple offerings. The ideal candidate brings strong communication skills, sound organization, and a customer-focused approach to supporting appointments, questions, and day-to-day client needs. Responsibilities:• Welcome clients upon arrival and deliver a warm, high-quality experience that reflects the organization’s service standards.• Oversee daily front desk activities, including appointment check-in and check-out, calendar management, and coordination across service lines.• Respond to phone calls and general inquiries promptly, providing helpful information and directing clients to the appropriate resources.• Introduce clients to available programs and services, including therapy, support services, and performance-focused offerings, in a clear and approachable manner.• Recognize opportunities to recommend additional services that align with each client’s needs and goals.• Maintain accurate client records and enter updates into scheduling and documentation systems with close attention to detail.• Collect payments and complete routine administrative tasks that support smooth front office operations.• Partner with clinicians, trainers, and internal staff to ensure appointments and follow-up steps are handled efficiently.• Reach out to clients regarding upcoming visits, service updates, and next steps to support continuity of care.• Keep the reception area tidy, organized, and ready to provide a welcoming client-facing environment.
2026-08-25T00:00:00Z

Bilingual Customer Service Representative

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Bilingual Customer Service Representative We are looking for a friendly and dependable Customer Service Representative to assist customers with questions, account needs, and general support. The ideal candidate is professional, patient, and comfortable communicating with customers throughout the day.Fluency in both English and Spanish is required. Responsibilities<ul><li>Answer incoming calls and assist customers with questions and concerns</li><li>Respond to customer inquiries by phone, email, and other communication channels</li><li>Provide accurate information regarding services, accounts, and company procedures</li><li>Assist with resolving customer issues and escalate more complex concerns when needed</li><li>Update customer information and maintain accurate records</li><li>Document calls, conversations, and follow-up needs in the system</li><li>Follow up with customers as needed</li><li>Provide support in both English and Spanish</li><li>Maintain a professional and positive attitude when handling difficult situations</li><li>Assist with general administrative and data entry tasks as needed</li></ul>
2026-09-18T00:00:00Z