<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>
<p><strong>Job Summary</strong></p><p>The primary responsibility of the <strong>Practice Director</strong> is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.</p><p> </p><p> <strong>Key Core Competencies:</strong></p><p> </p><p> <strong>Results and Execution (Drive & Operational Execution) </strong></p><ul><li>Drive revenue generating activities/practice group performance.</li><li>Execute operational focus areas.</li><li>Meet productivity standards, individual and staff.</li><li>Effectively manage time, plan and multi-task.</li><li>Make quality decisions.</li></ul><p><strong> </strong></p><p><strong>Infrastructure (Resource Management) </strong></p><ul><li>Reach target performance metrics, individual and staff.</li><li>Attract and source.</li><li>Train, develop and retain staff.</li></ul><p><strong> </strong></p><p><strong>Business Analysis </strong></p><ul><li>Achieve pricing goals.</li><li>Expert knowledge of practice group.</li><li>Quickly recognize and act upon business trends on daily/weekly basis.</li></ul><p><strong> </strong></p><p><strong>Communication/Collaboration</strong></p><ul><li>Effective communication (feedback, difficult messages and expectations)</li><li>Promote a culture of collaboration.</li><li>Motivate, inspire and lead by example.</li><li>Provide recognition and celebrate successes.</li><li>Manage change efforts.</li><li>Facilitate resolution with internal staff, clients and candidates.</li><li>Conduct effective meetings.</li></ul><p><strong> </strong></p><p><strong>Customer Focus</strong></p><ul><li>Lead customer retention and expansion strategy.</li><li>Build customer loyalty by providing superior service.</li></ul><p><strong> </strong></p><p><strong>Leadership Approach</strong></p><ul><li>Leads with character, builds trust, respect and credibility through actions and behaviors.</li><li>Promote and support an inclusive work environment.</li><li>Aware of and accepts responsibility for own actions and behaviors.</li><li>Create a positive, collaborative team culture.</li><li>Strives to understand and support others.</li><li>Follow through on commitments.</li><li>Treats others fairly and consistently.</li></ul><p><br></p><p> <strong>Business and HR Responsibilities:</strong></p><ul><li>Business generation, revenue and pricing goals: Based on location.</li><li>Total Headcount: up to 4 including practice director.</li></ul><p><br></p><p><br></p>
<p>Our <strong>Talent Managers</strong> work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled accounting and finance professionals with clients’ projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half’s presence in the local business community.</p><p><br></p>
<p><strong>Job Summary</strong></p><p>Our <strong>Talent Managers</strong> work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients’ projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half’s presence in the local business community.</p><p><br></p>
We are looking for a detail-oriented Account Manager to join our team in Dania Beach, Florida. In this role, you will serve as the primary link between our agency and client partners, ensuring the seamless execution of creative projects, advertising campaigns, and marketing initiatives. The ideal candidate is organized, communicative, and thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee and execute creative, print, media, and web-related projects from inception to completion.<br>• Act as the primary point of contact for client interactions, ensuring clear communication and alignment on project goals.<br>• Develop and maintain comprehensive project schedules, timelines, and task lists for efficient workflow.<br>• Coordinate with design teams to disseminate project information and facilitate collaboration.<br>• Organize and lead weekly internal team meetings and client conference calls to provide updates and gather feedback.<br>• Utilize project management tools to track progress, schedule tasks, and ensure deadlines are met.<br>• Manage the deployment of email marketing campaigns and digital initiatives.<br>• Maintain organized records of all project documents, including approvals, audits, and reconciliations.<br>• Submit approved creative materials to vendors, media outlets, or designated recipients.<br>• Assist in the management of video production, photography, and special projects as needed.
<p>We are seeking a detail-oriented and highly organized Construction Administrator to join our team in Deerfield Beach, Florida. The ideal candidate will serve as a vital link between project managers, field teams, and leadership, ensuring the seamless execution of administrative tasks throughout the construction project lifecycle. This role offers an excellent opportunity for a proactive professional to contribute to the success of a variety of construction projects while honing administration and communication skills.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Project Documentation Management:</p><p><br></p><p>Maintain and organize construction project files, contracts, change orders, invoices, and other essential documents.</p><p>Ensure compliance with company standards and procedures regarding document control.</p><p><br></p><p>Administrative Coordination:</p><p><br></p><p>Support project managers and field teams by scheduling meetings, handling correspondence, and tracking deadlines.</p><p>Prepare and distribute project status reports, budgets, and schedules as needed.</p><p><br></p><p>Permit and Compliance Tracking:</p><p><br></p><p>Assist with obtaining necessary permits for construction projects and ensure ongoing compliance with local regulations.</p><p>Track expiration dates and facilitate renewals for all necessary licenses and certifications.</p><p><br></p><p>Vendor and Contractor Support:</p><p><br></p><p>Act as a liaison between vendors and contractors to process invoices, coordinate deliverables, and confirm scheduling.</p><p>Monitor subcontractor compliance with insurance, safety, and contractual obligations.</p><p><br></p><p>Procurement and Inventory Oversight:</p><p><br></p><p>Coordinate material orders and deliveries to construction sites.</p><p>Assist with managing inventory to ensure availability of necessary tools and resources for projects.</p><p><br></p><p>Financial Administration:</p><p><br></p><p>Process invoices, verify accuracy, and maintain records for smooth accounting workflows.</p><p>Track project budgets and expenses, providing regular updates to stakeholders.</p><p><br></p><p>Customer and Stakeholder Communication:</p><p><br></p><p>Respond to stakeholder inquiries and provide status updates regarding project progress and concerns.</p><p>Collaborate with clients, vendors, and internal teams to ensure clear communication and expectations alignment.</p><p>Software Utilization:</p><p><br></p><p>Utilize construction management software (e.g., Procore, Buildertrend, CMiC) for project tracking and coordination.</p><p>Master tools like Microsoft Office and Google Workspace for administrative tasks and reporting.</p><p><br></p>
<p>Robert Half is seeking a detail-oriented and organized Estimating Coordinator in the Deerfield Beach, Florida area. This role focuses on supporting the estimating team by managing administrative functions, coordinating project details, and ensuring accurate and timely processing of estimates. The Estimating Coordinator bridges communication between departments, organizes data, and enhances operational efficiency in project procurement processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Estimate Preparation:</strong> Assist in preparing and organizing detailed project estimates, ensuring accuracy and compliance with company standards.</li><li><strong>Data Management:</strong> Maintain databases and documentation related to estimates, bids, and project information.</li><li><strong>Project Coordination:</strong> Coordinate with the sales, project management, and production teams to ensure alignment of project expectations and scope.</li><li><strong>Communication:</strong> Act as the point of contact for incoming project requirements, providing accurate updates and resolving inquiries with internal teams and clients.</li><li><strong>Deadlines:</strong> Track estimate timelines and ensure submissions are timely to meet project needs and client expectations.</li><li><strong>Reports:</strong> Generate reports to summarize estimating performance, customer feedback, and project success rates.</li><li><strong>Budget Considerations:</strong> Collaborate with the estimating team to ensure estimates align with budgetary goals and constraints.</li><li><strong>Process Efficiency:</strong> Continually identify opportunities to improve workflow and streamline the estimating process.</li></ul><p><br></p>
<p>We are looking for a skilled Portfolio Manager to join our team in Boca Raton, Florida. In this role, you will oversee investment portfolios, conduct in-depth financial analysis, and develop strategies that align with clients' financial goals and risk tolerance. This position offers an exciting opportunity to work closely with clients and contribute to their long-term financial success.</p><p><br></p><p>Responsibilities:</p><p>• Manage and monitor investment portfolios to ensure alignment with clients' financial objectives.</p><p>• Conduct thorough financial and risk analyses to inform strategic investment decisions.</p><p>• Execute trades and optimize portfolio performance based on market trends and economic conditions.</p><p>• Collaborate with clients to tailor investment strategies to their specific goals and risk tolerance.</p><p>• Stay updated on market trends, regulatory changes, and emerging investment opportunities.</p><p>• Work closely with Estate Planning Attorneys to ensure asset preservation for clients' beneficiaries.</p><p>• Provide clear and effective communication to clients regarding portfolio performance and strategy adjustments.</p><p>• Develop and implement innovative solutions to enhance portfolio management processes.</p><p>• Ensure compliance with all relevant financial regulations and industry standards.</p><p>• Identify and address potential risks within the portfolio to safeguard client investments.</p>
We are offering an exciting opportunity for a detail-oriented account sales detail oriented. In this role, you will focus on expanding market presence, driving sales, and cultivating long-term relationships with key stakeholders. You will also collaborate with internal teams to deliver custom solutions that align with client needs and project requirements. <br> Responsibilities Drive the sales process from lead generation and client acquisition to contract negotiation and deal closure Identify and secure new opportunities with key stakeholders, including developers, procurement teams, architects, and designers Develop strategic plans and execute initiatives that consistently meet or exceed sales targets and company objectives Represent the brand at industry events, trade shows, and conferences to increase visibility and strengthen brand recognition Analyze trends, monitor competitor activity, and gather client feedback to refine product offerings and sales strategies Collaborate with internal teams to create tailor-made products that align with client needs and project requirements Cultivate long-term partnerships while expanding brand presence
<p>We are looking for a dynamic and results-driven <strong>Account Sales Representative</strong> to join our team. In this role, you will be responsible for promoting a diverse range of plastic sheet products, developing sales strategies, and driving revenue growth with both new and existing clients. If you are confident, persuasive, and eager to succeed in a competitive sales environment, we want to hear from you!</p><p><br></p><p><br></p><p><strong>Key Responsibilities: </strong></p><ul><li>Present and promote a broad portfolio of plastic sheet products, including Acrylic, Polycarbonate, Foam PVC, Marine Board, and Bullet-Resistant Acrylic.</li><li>Identify and pursue new business opportunities while maintaining strong relationships with existing clients.</li><li>Develop and execute sales strategies to expand market share and increase revenue.</li><li>Research market trends, competitors, and industry dynamics to identify growth opportunities.</li><li>Provide product knowledge and training to customers, ensuring they understand the benefits of our solutions.</li><li>Gather customer feedback and market insights to support new product development.</li><li>Utilize CRM tools to track sales activities, maintain a pipeline of opportunities, and forecast revenue.</li><li>Travel regularly to meet with clients, build relationships, and close sales.</li></ul>
We are looking for a dynamic and experienced Account Sales individual to lead business development efforts in the field of Level 4 autonomous shuttles and teleoperation solutions. This role involves cultivating relationships with private, public, and commercial transportation clients, while identifying new opportunities in both established and emerging markets. The ideal candidate is passionate about technology and autonomy, with a strong entrepreneurial mindset and a proven track record of success in sales.<br><br>Responsibilities:<br>• Develop and execute strategies to drive new business opportunities in the autonomous transportation and teleoperation sectors.<br>• Build and maintain strong relationships with corporate and strategic partners to foster long-term growth.<br>• Identify customer pain points and propose innovative solutions to meet their needs, including new use cases for remote monitoring and control.<br>• Collaborate with marketing teams to support promotional efforts, including social media campaigns, PR initiatives, and participation in industry events.<br>• Actively engage with OEMs, mobility providers, and other stakeholders to promote teleoperation platforms.<br>• Explore new applications for remote vehicle control in sectors such as transportation, logistics, and robotics.<br>• Stay informed on industry trends and analyze market opportunities to remain competitive.<br>• Manage accounts effectively by addressing client needs and ensuring customer satisfaction.<br>• Represent the organization at client meetings, trade shows, and other networking events to strengthen market presence.
We are looking for a detail-oriented Account Specialist to join our team in Miami, Florida. In this role, you will provide comprehensive account management support to a variety of customers, including business, commercial, industrial, national, and government clients. This is a long-term contract position, ideal for professionals with a strong background in customer service, claims processing, and accounts receivable functions.<br><br>Responsibilities:<br>• Manage customer accounts by addressing requests, resolving complaints, and ensuring satisfaction.<br>• Collaborate with vendor partners and internal teams to resolve customer issues effectively.<br>• Process claims and contractor invoices with accuracy and efficiency.<br>• Handle customer enrollment, billing tasks, and fulfillment operations.<br>• Maintain strong relationships with customers to support account retention and growth.<br>• Monitor revenue recovery processes and ensure timely resolutions.<br>• Provide detailed reporting and analysis of account activities to management.<br>• Ensure compliance with company policies and procedures in all account-related tasks.<br>• Identify opportunities for process improvements and implement solutions to enhance service quality.
<p>We are looking for a skilled Infrastructure Engineer to join our client's team in Delray Beach, Florida. This Contract-to-permanent position offers an excellent opportunity to work on cutting-edge technology infrastructure and contribute to the success of a dynamic organization. The ideal candidate will be responsible for designing, implementing, and maintaining critical IT systems, ensuring seamless operations, and supporting both hardware and software needs. </p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain desktop and notebook computers, including their network connections and related technology equipment.</p><p>• Design, configure, and install VPNs, firewalls, switches, routers, and wireless networks for various users, including city-wide and police networks.</p><p>• Oversee the setup, maintenance, and support of servers, storage area networks, virtual desktops, and VMware hosts.</p><p>• Develop and maintain documentation, including procedures, troubleshooting guides, and user manuals.</p><p>• Monitor and analyze network systems to identify and resolve hardware or software issues, ensuring optimal performance.</p><p>• Implement and manage mobile device management, wireless access, and telecommunication systems.</p><p>• Perform data backup and disaster recovery processes across all servers, ensuring data integrity and availability.</p><p>• Collaborate with IT staff to design and modify hardware and software for new or existing networks.</p><p>• Provide support for product evaluations, software testing, and user training, recommending upgrades or replacements as needed.</p><p>• Participate in an on-call support rotation and mentor team members on both existing and emerging technologies.</p>
We are looking for a motivated and strategic Account Sales expert with a keen eye for detail to drive growth through distributor and regional partner networks. This role is pivotal in shaping our global distribution strategy, expanding B2B exports, and fortifying partnerships across key markets. The ideal candidate will bring expertise in sales leadership and a strong understanding of the beauty industry.<br><br>Responsibilities:<br>• Build and nurture long-term relationships with distributors to ensure mutual growth and success.<br>• Develop and execute sales strategies tailored to distributor needs and market conditions.<br>• Expand the partner network by identifying, onboarding, and training new distributors.<br>• Lead negotiations with partners to foster trust, enhance collaboration, and drive sales conversions.<br>• Act as the primary liaison between distributors and internal teams to streamline deal execution.<br>• Conduct market research to identify potential distributors and strengthen the company’s presence in target regions.<br>• Provide ongoing support to partners, including product training and promotional guidance.<br>• Collaborate with the product team to align distributor feedback with product development.<br>• Monitor distributor performance and implement strategies to optimize sales outcomes.
We are excited to offer an opportunity for a detail-oriented Account Sales individual in Miami, Florida. This role is central to our team, focused on identifying and pursuing new sales opportunities, preparing and delivering product presentations, and working closely with internal teams to drive sales growth. <br><br>Responsibilities<br><br>• Actively identify new sales opportunities through various channels such as cold calling, networking, and social media.<br>• Prepare and present detailed and engaging presentations on our products and services to potential clients.<br>• Conduct thorough market research to understand selling possibilities and evaluate customer needs.<br>• Arrange meetings with potential clients to understand their needs and concerns.<br>• Regularly create reviews and reports that capture sales and financial data.<br>• Ensure consistent product availability for sales and demonstrations.<br>• Represent the company in exhibitions or conferences, actively participating and networking.<br>• Skillfully negotiate and close deals while effectively handling any complaints or objections.<br>• Collaborate with team members to achieve better results and drive sales.<br>• Gather and share feedback from customers and prospects with internal teams to improve our offerings.
