<p>We are looking for a dedicated Customer Service leader to play a pivotal role in ensuring outstanding customer experiences. In this position, you will oversee customer service operations, handle inquiries, and manage administrative tasks such as purchase order processing and financial transactions using QuickBooks. If you thrive in a dynamic environment and possess strong organizational skills, this is an excellent opportunity to lead a team and drive customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide the customer service team to deliver exceptional service and meet performance goals.</p><p>• Handle customer inquiries with professionalism and provide timely resolutions to concerns.</p><p>• Input and update customer data accurately in the system.</p><p>• Process purchase orders efficiently and ensure all related documentation is complete.</p><p>• Utilize QuickBooks to manage invoicing, payments, and other financial tasks.</p><p>• Develop and implement customer service policies to enhance operational efficiency.</p><p>• Monitor key performance indicators and prepare detailed reports for management review.</p><p>• Identify opportunities for process improvements and recommend actionable solutions.</p><p>• Collaborate with other departments to ensure seamless communication and service delivery.</p>
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
<p>We are seeking a reliable and detail-oriented Customer Service & Administrative Associate to join our client’s team. This role provides support across customer service, order processing, invoicing, and administrative functions while partnering closely with the President, shipping, and production departments. The ideal candidate will be proactive, organized, and able to manage multiple responsibilities in a fast-paced environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p> • Provide customer support regarding product and pricing information</p><p> • Manage order status updates, returns, and expediting shipments</p><p> • Communicate with freight companies to resolve shipment issues</p><p> • Process and enter orders accurately</p><p> • Handle invoicing, filing, and other administrative duties</p><p> • Offer support to the President and assist shipping/production departments</p><p> • Maintain high accuracy and meet deadlines independently</p><p><br></p>
<p><strong>Robert Half is seeking a Bilingual Customer Service Representative (English/Spanish) to support one of our clients. We are looking for someone with strong communication skills, a customer-first mindset, and the ability to resolve inquiries efficiently and professionally.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle inbound and outbound customer calls in both English and Spanish</li><li>Respond to customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding products, services, and account details</li><li>Document customer interactions and update records in the system</li><li>Resolve issues, escalate concerns when needed, and ensure customer satisfaction</li><li>Process orders, forms, applications, and requests</li><li>Collaborate with internal departments to support customer needs</li></ul><p><br></p>
<p>Robert Half is seeking a <strong>Bilingual Receptionist (English/Spanish)</strong> to support one of our valued clients. We are looking for someone who is professional, reliable, and able to provide excellent front-desk and administrative support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist visitors in a professional and friendly manner</li><li>Answer and route incoming phone calls</li><li>Manage office mail, packages, and deliveries</li><li>Perform data entry and maintain organized records</li><li>Provide general administrative support to office staff</li><li>Assist with scheduling, filing, and other clerical tasks as needed</li></ul><p><br></p>
<p>We are looking for a highly skilled and detail-oriented Senior Data Specialist to join our team in Weston, Florida. This is a long-term contract position where you will play a crucial role in supporting the production of Pre-Operative Plans for robotic-assisted surgeries. The ideal candidate will excel in accuracy, efficiency, and collaboration to meet individual and team production goals. If you are passionate about precision and quality in healthcare processes, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Create and manage cases using a proprietary case management system to ensure smooth workflow.</p><p>• Analyze CT scans for compliance with specific surgical protocols and standards.</p><p>• Utilize advanced software to segment CT scans and develop 3D anatomical bone models for robotic surgery.</p><p>• Design comprehensive pre-operative surgical plans for robotic-assisted hip and knee replacements.</p><p>• Conduct thorough reviews of CT segmentations and surgical plans to ensure accuracy in anatomical landmarks, implant sizes, and positioning.</p><p>• Upload finalized pre-plans to designated field personnel within required timelines.</p><p>• Maintain detailed documentation of all tasks and processes following established guidelines and methods.</p><p>• Adhere strictly to work instructions to produce consistent and high-quality results.</p><p>• Collaborate with team members to meet production targets and support department goals.</p><p>• Occasionally work overtime as needed to meet increased demand and deadlines.</p>
We are looking for a proactive and client-focused Account Manager to join our team in Davie, Florida. In this role, you will manage key client accounts, develop communication strategies, and ensure the seamless execution of campaigns. The ideal candidate is skilled in fostering relationships, analyzing performance metrics, and collaborating with cross-functional teams to drive business growth.<br><br>Responsibilities:<br>• Build and nurture strong relationships with clients to understand their business objectives and communication needs.<br>• Provide exceptional client service while identifying opportunities for account growth and cross-selling.<br>• Assist in creating and implementing effective communication strategies and campaign plans tailored to client goals.<br>• Conduct market and competitor research to support strategic planning and recommendations.<br>• Coordinate the delivery of integrated campaigns across various platforms, including digital, print, and social media.<br>• Collaborate with creative and content teams to ensure projects are completed on schedule and meet high-quality standards.<br>• Monitor campaign performance using key metrics and analytics tools to evaluate effectiveness.<br>• Prepare comprehensive reports and presentations for clients, offering insights and suggestions for improvement.<br>• Partner with senior managers and internal teams to maintain client satisfaction and project success.<br>• Contribute to internal meetings, sharing knowledge and ideas to enhance team performance.
<p>We are looking for an experienced Property Management professional to create a standardized operations procedure for a growing portfolio in the Multi-family Residential space. This person would be in charge of development and implementation of the company’s policies and procedures and will work closely with the Operations team and the President and on-site staff to meet the properties financial and budgeted goals as operational objectives. Supervises associates and maintenance of properties within assigned portfolio. Conducts regular visits to properties within their portfolio to assess areas of development & capital expenditures, including periodic inspections of vacant units. The ideal candidate has worked in the Multi-Family Residential industry and has extensive knowledge of Apartment rentals in Florida and how to keep renewals ang occupancy at optimization.</p><p><br></p><p><strong>THIS IS AN ONSITE ROLE IN OUR CORPORATE OFFICE IN CORAL GABLES </strong></p><p><br></p><p>Bonus points for candidates that have experience in Yardi software, and have used affiliated platforms such as Rent Cafe, or related applications.</p><p><br></p><p>Experience: Minimum of 5 or more years’ experience as a Property Manager in a multi-family environment and at least 3 years’ experience as a Regional Manager in the multi-family industry is required. Proficient with computers (Word and Excel), YARDI, Internet, and other relevant applications are required. A high school diploma or equivalent is required. CAM, ARM or CCRM designations are a plus as is a college degree. Experience with affordable housing, Low-Income Tax Credit</p><p><br></p><p>• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</p><p>• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</p><p>• Ability to write routine reports and correspondence.</p><p>• Ability to speak effectively before groups of customers or employees of organization.</p><p>• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</p><p>• Ability to deal with problems involving several concrete variables in standardized situations.</p><p>• Ability to interact well with co-workers, supervisors, prospects, residents, vendors, contractors, and the public in a professional and pleasant manner.</p><p>• Above average organizational and verbal skills.</p><p>• Strong customer service skills.</p><p>• Possess leadership skills.</p><p>• Ability to work in a fast-paced environment</p><p><br></p><p><strong>QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY TO THE POST AND REACH OUT TO STEFANIE FURNISS at 786-897-7903 </strong></p>
<p>Position Overview</p><p>We are seeking a Training Analyst I to support the design, development, and delivery of comprehensive training programs for SAP implementations impacting back-office operations. This role plays a vital part in ensuring employees are prepared to adopt new systems and processes by developing training content, documenting workflows, and facilitating engaging learning experiences. The ideal candidate brings strong instructional design capability, experience in customer service environments, and the ability to collaborate closely with SMEs and cross-functional teams.</p><p>This is an onsite position with occasional travel within the service area.</p><p>Key Responsibilities</p><p>Training Design & Development</p><ul><li>Support the creation, development, and delivery of training materials for SAP-related changes impacting back-office users.</li><li>Collaborate with Subject Matter Experts (SMEs) to ensure content accuracy, completeness, and alignment with operational requirements.</li><li>Develop a variety of training modalities including eLearning modules, videos, simulations, job aids, and instructor-led content.</li><li>Facilitate virtual or in-person instructor-led training sessions for end users affected by SAP implementations.</li><li>Develop and maintain process documentation, workflows, and system procedures to support sustainability and ongoing reference.</li></ul><p>Collaboration & Stakeholder Engagement</p><ul><li>Partner with SMEs, business stakeholders, and internal training team members to gather requirements and validate training strategies.</li><li>Ensure consistency, quality, and alignment across all training deliverables.</li><li>Participate in meetings and provide coaching or support to junior analysts as needed.</li><li>Work frequently with Information Management teams to support training readiness and system adoption.</li></ul>
We are looking for a detail-oriented Administrative Assistant to join our team in Miami Beach, Florida. In this long-term contract position, you will play a vital role in ensuring efficient front desk operations while providing exceptional support to both staff and patients. This role requires strong organizational skills and the ability to handle administrative tasks with professionalism and discretion.<br><br>Responsibilities:<br>• Welcome patients upon arrival and assist them with the check-in process.<br>• Maintain an organized and tidy reception and front desk area.<br>• Address patient inquiries regarding appointments and instructions with clarity and professionalism.<br>• Collect payments and ensure patient information is accurately updated.<br>• Manage patient files, perform basic record-keeping, and support staff with administrative tasks.<br>• Prepare charts and collaborate with the team on various office tasks.<br>• Keep track of office supplies and ensure medical inventory is well-organized.<br>• Adhere to organizational policies to safeguard patient confidentiality and privacy.
<p>Description</p><p>A Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration — making them faster, easier, and stress-free through our marketplace of trusted couriers.</p><p><br></p><p>Located in the heart of <strong>Brickell, </strong> building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.</p><p><br></p><p>Role Overview</p><p>90% of customer interactions are managed by our AI platform. You’ll join a dedicated team of about 25 specialists who focus on high-impact human interactions — assisting customers through escalations, ensuring satisfaction, and identifying opportunities to improve the overall experience.</p><p><br></p><p>As a Customer Success Representative, you’ll act as the bridge between customers and our AI systems — providing guidance, empathy, and follow-through. You’ll handle outbound calls, ensure smooth application processes, and proactively support customers to help them complete their services successfully.</p><p>Requirements</p><p>Responsibilities</p><ul><li>Manage AI-assigned escalations and follow-ups, resolving customer needs quickly and compassionately.</li><li>Guide customers through government service applications (passports, visas, registrations, etc.).</li><li>Build trust and confidence through proactive communication and issue resolution.</li><li>Identify patterns or feedback to help improve AI workflows and user experience.</li><li>Collaborate with teammates and product teams to refine tools and processes.</li><li>Maintain accuracy, empathy, and professionalism on every call.</li></ul><p><br></p><p><br></p><p>Compensation & Benefits</p><p><strong>Salary: $40,000–$50,000 per year (based on experience)</strong></p><p>Parking pass provided</p><p>Complimentary breakfast and snacks</p><p> Growth opportunities within a high-performing startup</p><p> Aetna Health, Vision, and Dental Insurance</p><p><br></p><p><strong>QUALIFIED CANDIDATES APPLY AND REACH OUT TO 786-897-7903</strong></p>
<p>We are looking for a detail-oriented and proactive Logistics Coordinator to support daily supply chain operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can manage multiple moving parts with accuracy.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate inbound and outbound shipments</li><li>Communicate with carriers, vendors, and customers to ensure timely delivery</li><li>Track shipments and update internal systems with accurate status information</li><li>Prepare shipping documents such as BOLs, packing lists, and invoices</li><li>Maintain inventory records and assist with cycle counts</li><li>Resolve transportation issues or delays with urgency</li><li>Schedule pickups and deliveries with carriers</li><li>Support logistics team with reporting, data entry, and administrative tasks</li><li>Ensure compliance with company policies and transportation regulations</li></ul><p><br></p><p><br></p>
<p>We’re seeking an organized, energetic, and professional Front Desk Coordinator to serve as the face of our company. This role is perfect for someone who enjoys interacting with people, keeping operations running smoothly, and supporting administrative needs across the office.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors, clients, and vendors with a positive and professional attitude</li><li>Manage incoming calls and route them appropriately</li><li>Maintain a clean, organized, and welcoming front desk and lobby area</li><li>Schedule appointments, meetings, and conference room usage</li><li>Handle incoming/outgoing mail and package distribution</li><li>Assist with onboarding tasks for new employees (badges, forms, welcome packets)</li><li>Support administrative tasks such as data entry, filing, scanning, and updating records</li><li>Coordinate office supplies and place orders as needed</li><li>Assist with company events or meetings as requested</li></ul><p><br></p>
<p>We’re looking for a friendly, organized, and reliable Receptionist to serve as the first point of contact for visitors and callers. This role is ideal for someone who enjoys helping others, staying organized, and keeping daily office operations running smoothly.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors in a welcoming and professional manner</li><li>Answer and direct incoming calls</li><li>Manage front desk email inbox and respond to inquiries</li><li>Maintain reception area cleanliness and organization</li><li>Schedule appointments, meetings, and conference room use</li><li>Receive, sort, and distribute mail and packages</li><li>Assist with basic administrative tasks (data entry, filing, scanning, etc.)</li><li>Support office staff with additional duties as needed</li></ul><p><br></p>
We are looking for a meticulous Order Processing Specialist to join our dynamic team in North Miami Beach, Florida. This Contract to permanent position offers the opportunity to play a vital role in ensuring customer orders are handled with precision and efficiency. The ideal candidate will thrive in a fast-paced environment and excel at maintaining accuracy in all aspects of order fulfillment.<br><br>Responsibilities:<br>• Accurately review and process customer orders to ensure timely delivery.<br>• Confirm order details, such as pricing, quantities, and shipping information, to maintain accuracy.<br>• Collaborate with warehouse, shipping, and customer service teams to facilitate seamless order fulfillment.<br>• Update and manage order records in the database to maintain organized documentation.<br>• Address and resolve order discrepancies or customer inquiries with professionalism.<br>• Communicate effectively through email correspondence to provide updates and resolve issues.<br>• Perform calculations related to order pricing and quantities to ensure accuracy.<br>• Scan and organize files related to order processing for easy access and reference.<br>• Utilize Microsoft Excel and Word to generate reports and maintain accurate records.<br>• Maintain a high level of attention to detail in all aspects of data entry and file organization.
<p>We are looking for a dedicated and bilingual Receptionist to join our team in Miami, Florida. In this role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and organized environment. This position is an excellent opportunity for a recent high school graduate. This is a contract-to-permanent position within a non-profit organization, offering an excellent opportunity to grow your career while contributing to meaningful work.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, ensuring a positive first impression.</p><p>• Answer and manage a multi-line phone system, directing calls efficiently.</p><p>• Respond to inbound calls and provide accurate information or route inquiries appropriately.</p><p>• Maintain a clean and organized front desk area.</p><p>• Handle basic administrative tasks such as scheduling and filing.</p><p>• Ensure communication is clear and effective in both English and Spanish.</p><p>• Monitor and manage office supplies inventory for the front desk.</p><p>• Collaborate with team members to support daily operations.</p>
<p>We are looking for a dynamic Client Solutions Manager to join our detail-oriented services team in Miami, Florida. In this role, you will be responsible for overseeing product development cycles, ensuring alignment with client needs, and driving strategic initiatives to enhance product performance. This is an exciting opportunity to collaborate with cross-functional teams and make a meaningful impact in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage product roadmaps, ensuring alignment with company goals and customer requirements.</p><p>• Collaborate with stakeholders to gather and prioritize product features and enhancements.</p><p>• Lead cross-functional teams, including engineering, marketing, and design, to deliver high-quality products on schedule.</p><p>• Analyze market trends and competitor activities to inform product strategies.</p><p>• Monitor product performance, gather user feedback, and implement improvements to optimize outcomes.</p><p>• Prepare and deliver presentations to stakeholders, showcasing product progress and strategic initiatives.</p><p>• Work closely with sales and marketing teams to support product launches and promotional efforts.</p><p>• Identify opportunities for innovation and propose new product ideas to meet market demands.</p><p>• Ensure compliance with industry standards and best practices in product development and management Client </p>
We are looking for a dynamic and organized Sales Assistant to join our team in Miami, Florida. This role is ideal for someone who excels at multitasking and has a proactive approach to managing daily operations. As a key support figure, you will contribute to the smooth functioning of the office and enhance the team's productivity.<br><br>Responsibilities:<br>• Manage the front desk area, ensuring it remains welcoming and detail-oriented at all times.<br>• Oversee office operations, including maintaining supplies and ensuring the kitchen is fully stocked.<br>• Coordinate meetings and handle catering arrangements to support staff and client needs.<br>• Assist with inbound and outbound sales inquiries, providing timely and accurate information.<br>• Support direct sales efforts by preparing materials and maintaining customer records.<br>• Collaborate with the team to ensure seamless communication and scheduling.<br>• Address and resolve administrative issues quickly and efficiently.<br>• Maintain a high level of organization in all tasks to ensure smooth workflows.<br>• Serve as the first point of contact for visitors and incoming calls, delivering excellent customer service.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Pompano Beach, Florida. In this role, you will be responsible for managing invoice processing, coding, and ensuring timely payments to vendors. This position requires strong organizational skills and a commitment to maintaining accuracy in all financial transactions.<br><br>Responsibilities:<br>• Process incoming invoices with accuracy and ensure proper coding for financial records.<br>• Verify and reconcile invoice discrepancies to maintain compliance with company policies.<br>• Manage check runs and prepare payments to vendors on scheduled timelines.<br>• Review and update vendor accounts to ensure payment details are accurate.<br>• Collaborate with internal teams to resolve any invoice-related issues efficiently.<br>• Maintain detailed records of all accounts payable transactions for auditing purposes.<br>• Assist with monthly and yearly financial close processes by providing accurate accounts payable reports.<br>• Support the implementation of process improvements to enhance efficiency within the accounts payable function.<br>• Ensure adherence to accounting standards and company procedures at all times.<br>• Provide exceptional customer service to vendors and internal stakeholders regarding payment inquiries.
<p>We are looking for a detail-oriented and proactive Executive Assistant to join our team in Boca Raton, Florida. This position offers an exciting opportunity to support the growth and operations of a dynamic financial planning office. You will play a key role in ensuring high-quality client service and smooth day-to-day operations, working closely with lead advisors and clients.</p><p><br></p><p>Responsibilities:</p><p>• Prepare for and participate in client meetings by utilizing integrated software tools and systems.</p><p>• Execute follow-up tasks such as trades, account setup, and money movements after client meetings.</p><p>• Address and resolve issues with the corporate office to maintain seamless operations.</p><p>• Respond to client inquiries and provide account-related information within compliance guidelines.</p><p>• Organize and manage client files and records according to retention policies.</p><p>• Assist with marketing support by coordinating client appreciation events, seminars, and mailings.</p><p>• Schedule client and prospect appointments, ensuring effective time management for advisors.</p><p>• Handle office maintenance tasks, including ordering supplies, managing mail, and setting up technology.</p><p>• Provide recommendations for optimizing tools and processes to improve efficiency.</p><p>• Perform other allowable duties assigned by advisors, including occasional personal tasks.</p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We are seeking a <strong>tech-savvy Administrative Assistant</strong> to join our team in Miami, Florida. This role offers the opportunity to support essential office operations while working closely with a technician in a fast-paced, technology-focused environment. The ideal candidate will combine strong administrative skills with a solid technical background, playing a key role in ensuring smooth workflows and effective communication with clients.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Assist with data recovery services, including handling and documenting client devices accurately.</li><li>Maintain communication with clients regarding technical service updates and inquiries.</li><li>Oversee daily office operations, ensuring efficient workflow in a tech-focused environment.</li><li>Perform data entry and management of technical records, ensuring accuracy and attention to detail.</li><li>Coordinate shipping and return of computers, storage devices, and other technical equipment.</li><li>Support the technician with basic IT tasks, troubleshooting, and system organization.</li></ul><p><br></p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
