<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>
<p>We are looking for a skilled Infrastructure Engineer to join our client's team in Delray Beach, Florida. This Contract-to-permanent position offers an excellent opportunity to work on cutting-edge technology infrastructure and contribute to the success of a dynamic organization. The ideal candidate will be responsible for designing, implementing, and maintaining critical IT systems, ensuring seamless operations, and supporting both hardware and software needs. </p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain desktop and notebook computers, including their network connections and related technology equipment.</p><p>• Design, configure, and install VPNs, firewalls, switches, routers, and wireless networks for various users, including city-wide and police networks.</p><p>• Oversee the setup, maintenance, and support of servers, storage area networks, virtual desktops, and VMware hosts.</p><p>• Develop and maintain documentation, including procedures, troubleshooting guides, and user manuals.</p><p>• Monitor and analyze network systems to identify and resolve hardware or software issues, ensuring optimal performance.</p><p>• Implement and manage mobile device management, wireless access, and telecommunication systems.</p><p>• Perform data backup and disaster recovery processes across all servers, ensuring data integrity and availability.</p><p>• Collaborate with IT staff to design and modify hardware and software for new or existing networks.</p><p>• Provide support for product evaluations, software testing, and user training, recommending upgrades or replacements as needed.</p><p>• Participate in an on-call support rotation and mentor team members on both existing and emerging technologies.</p>
We are looking for a skilled Software Developer to join our team in Boca Raton, Florida. In this role, you will contribute to the design, development, and maintenance of software applications, ensuring high-quality code and seamless user experiences. This is an opportunity to work in a collaborative environment where innovation and problem-solving are highly valued.<br><br>Responsibilities:<br>• Develop and maintain full-stack applications using technologies such as C#, ASP.NET, JavaScript, and TypeScript.<br>• Implement and optimize backend systems, including database interactions with Microsoft SQL Server.<br>• Design and build APIs to support application functionality and integration with external platforms.<br>• Collaborate with cross-functional teams to identify and resolve software issues effectively.<br>• Write clean, efficient, and maintainable code following best practices and coding standards.<br>• Participate in code reviews to ensure high-quality software development.<br>• Utilize version control tools like Git for efficient code management and collaboration.<br>• Work within Agile Scrum methodologies to deliver projects on time and meet organizational objectives.<br>• Conduct performance testing and debugging to enhance application functionality and reliability.<br>• Stay updated with emerging technologies to continuously improve the development process.
