We are looking for a dedicated Customer Service Representative to join our team in Scottsdale, Arizona. In this Contract to permanent position, you will play a vital role in ensuring excellent communication and support for our clients, including veterans and their families. This role requires strong organizational skills, attention to detail, and a commitment to delivering empathetic and efficient service.<br><br>Responsibilities:<br>• Provide clear and compassionate communication to veterans, their surviving spouses, and family members.<br>• Explain processes, required documentation, and timelines to clients in a user-friendly manner.<br>• Schedule consultations and manage follow-up appointments effectively.<br>• Maintain consistent updates with clients regarding the status of their claims.<br>• Organize and prepare client files for submission of benefits applications.<br>• Assist in collecting necessary documentation, such as medical records, financial information, and military service records.<br>• Ensure all forms and documents are accurate and complete before review.<br>• Safeguard confidential records and comply with privacy regulations.<br>• Track deadlines and oversee case progress within internal systems.<br>• Support case management by monitoring claim timelines and preparing documentation for submission.
<p><strong>Position: Customer Service - Worksite Representative (Contract-to-Hire)</strong></p><p><strong>Location:</strong> 2155 W Pinnacle Peak Road #100, Phoenix, AZ 85027</p><p><strong>Type:</strong> Onsite Training → Hybrid (3 days onsite / 2 days remote once proficient)</p><p><strong>Training Schedule:</strong> 7–8 weeks, <strong>40 hours per week</strong>, 100% onsite</p><p><strong>Hours:</strong> Must be able to work any shift between <strong>7:30 AM – 6:00 PM CT</strong></p><p><strong>Interview Process:</strong> Potential 2 rounds (initial virtual, second onsite)</p><p><strong>Opportunity Type:</strong> Temp‑to‑Perm</p><p><strong>Tentative Hourly Rate:</strong> $20 per hour</p><p> </p><p><strong>Position Overview</strong></p><p>The Worksite Representative serves as the first point of contact for policyholders, addressing inquiries with professionalism, empathy, and a strong customer‑focused approach. In this role, you will handle inbound calls, assist with claim intake, provide policy information, and support customers with troubleshooting self‑service tools. This position requires strong communication skills, attention to detail, and the ability to work in a fast‑paced, metrics-driven environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support & Call Handling</strong></p><ul><li>Answer incoming calls and assist policyholders with insurance product information.</li><li>Respond to client questions regarding policy status, claims, billing, or service-related issues.</li><li>Perform claim intake and document information accurately according to departmental guidelines.</li><li>Help customers troubleshoot basic technical issues related to online or self‑service tools.</li><li>Transfer calls to appropriate sales teams when needed to support APV revenue growth.</li></ul><p><strong>Service Quality & Compliance</strong></p><ul><li>Consistently meet or exceed departmental KPIs including quality, handle time, after‑call work, and overall performance metrics.</li><li>Follow established guidelines, policies, and procedures to ensure accuracy and compliance.</li></ul><p><strong>Team Collaboration & Process Support</strong></p><ul><li>Support organizational improvements by providing feedback to leadership.</li><li>Participate in a high‑energy team environment and uphold the company’s core values including empathy, ownership, and problem‑solving.</li></ul><p><strong>Flexibility & Additional Duties</strong></p><ul><li>Expected to work any shift that falls within the <strong>7:30 AM – 6:00 PM CT</strong> operating window.</li><li>Willingly take on additional responsibilities as assigned.</li></ul><p> </p><p><br></p>
<p><br></p><ul><li><strong>Position: Loyalty Service/Customer Service Representative - Bilingual-Spanish/English (Contract to Hire)</strong></li><li><strong>Location: 2155 West Pinnacle Peak Road, ## 100, Phoenix, Arizona, 85027, United States</strong></li><li><strong>Type: ONSITE from 7:30am-6:00pm CST- timeframe. Monday-Friday</strong></li><li><strong>Job Schedule: 5 days in office</strong></li><li><strong>Tentative Hourly Pay: $22/per hour</strong></li></ul><p><br></p><p>Job Summary</p><p>Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Service Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Loyalty Service Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.</p><p><strong>Responsibilities:</strong></p><p>• Supporting policyholders with insurance product information</p><p>• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues</p><p>• Provide detailed information about policies statuses</p><p>• Assist with basic technical troubleshooting for self-service related issues</p><p>• Ability to send transfers to the PFP sales team to increase APV revenue</p><p>• Ability to handle claim intake for PFP</p><p>• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.</p><p>• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.</p><p>• Willingness to participate in partnership training and mentoring of Junior Representatives.</p><p>• Willingness to perform other duties as assigned.</p><p>• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.</p><p>• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership</p><p> </p><p><strong>Skills</strong></p><p>• Previous experience working as a customer service representative.</p><p>• Strong knowledge of worksite products and services</p><p>• Friendly and professional demeanor.</p><p>• Excellent communication and interpersonal skills.</p><p>• Basic computer skills and knowledge of database software.</p><p>• Demonstrated attention to detail, organizational skills, and time management skills.</p><p>• Ability to work a flexible schedule to meet the needs of the business and performance requirements.</p><p>• Ability to remain calm in stressful situations.</p><p>• Ability to explain detailed policy concepts in a simple way</p><p>• Bilingual skills (verbal, written, read) in Spanis</p>
We are looking for an attentive and compassionate Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this role, you will play a vital part in ensuring a positive experience for patients and callers by addressing inquiries, responding to emergencies, and maintaining high standards of confidentiality. Your ability to handle high call volumes with professionalism and care will be crucial to success.<br><br>Responsibilities:<br>• Manage incoming calls efficiently, ensuring timely and accurate handling of inquiries.<br>• Utilize telecommunications systems and software platforms to route calls effectively and maintain communication standards.<br>• Respond promptly to emergency codes and alarms, initiating necessary actions to ensure safety.<br>• Make emergency announcements clearly and concisely in critical situations.<br>• Apply communication tools and techniques to foster understanding and collaboration across diverse patient populations.<br>• Uphold confidentiality and professionalism in all interactions to protect sensitive information.<br>• Maintain knowledge of multiple IT applications relevant to the role.<br>• Deliver excellent customer service by assessing caller needs and providing appropriate resolutions.<br>• Handle high call volumes, averaging over 300 calls per shift, with a focus on efficiency and kindness.<br>• Collaborate with team members to ensure seamless communication and support during emergencies.
We are looking for a detail-oriented General Office Clerk to join our team in Casa Grande, Arizona. This Contract to permanent position offers an excellent opportunity to grow professionally while contributing to the success of our office operations. The role is ideal for someone with strong organizational and administrative skills who thrives in a dynamic work environment.<br><br>Responsibilities:<br>• Perform a variety of administrative tasks, including answering phones, managing correspondence, and maintaining records.<br>• Input and update data accurately into systems, ensuring information is organized and current.<br>• Utilize Microsoft Office tools, such as Word, Excel, and Outlook, to create documents, manage schedules, and communicate effectively.<br>• Provide exceptional customer service by assisting clients and addressing inquiries promptly.<br>• Organize and file documents systematically for easy retrieval and secure storage.<br>• Schedule appointments and coordinate meetings to support team operations.<br>• Handle shipping and receiving functions, including processing incoming and outgoing packages.<br>• Scan and digitize documents to maintain electronic records.<br>• Collaborate with team members to ensure office processes run smoothly and efficiently.<br>• Maintain a clean and orderly workspace, ensuring supplies are stocked and accessible.
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Phoenix, Arizona. In this role, you will be the first point of contact for clients and visitors, ensuring a welcoming and efficient experience. The ideal candidate will possess strong communication skills and the ability to manage multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors and clients with a friendly and detail-oriented demeanor.<br>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.<br>• Perform data entry tasks with accuracy and efficiency.<br>• Handle email correspondence and respond to inquiries in a timely manner.<br>• Organize and maintain files to ensure easy access to information.<br>• Schedule appointments and manage calendars to support team operations.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, for daily tasks.<br>• Provide exceptional customer service to address client needs and concerns.<br>• Collaborate with team members to support office functions and resolve issues.
We are looking for an organized and personable Receptionist to join our team in Chandler, Arizona. In this long-term contract position, you will be responsible for managing front desk operations while delivering exceptional customer service to all visitors and staff. This role requires strong multitasking abilities and attention to detail to ensure smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors and staff with professionalism, ensuring a welcoming environment.<br>• Manage incoming calls by answering, directing, and resolving inquiries promptly.<br>• Maintain accurate records and documentation using Epic software.<br>• Provide support for administrative tasks, including scheduling and correspondence.<br>• Coordinate front desk activities to ensure seamless operations.<br>• Uphold company policies and procedures while addressing guest concerns effectively.<br>• Monitor and organize office supplies to ensure availability.<br>• Collaborate with team members to improve processes and enhance service delivery.<br>• Address complaints and concerns with tact and efficiency.<br>• Ensure a clean and organized reception area that reflects company standards.
<p>Business Development Representative (BDR) </p><p>Scottsdale, AZ 85251 (Hybrid - 3 days/week in office) </p><p>$55,000 - $60,000 base salary + commissions </p><p><br></p><p> Are you motivated, efficient, and eager to play a key role in the growth of an innovative payment technology organization? We’re seeking a Business Development Representative to help drive outbound engagement, qualify new opportunities, and kickstart meaningful conversations with potential clients across regulated markets. </p><p><br></p><p> This is a fantastic opportunity for someone who thrives in a fast-paced environment and wants to build a long-term career in sales and business development. </p><p><br></p><p>What You’ll Do: </p><p>Generate & qualify leads through market research, competitor insights, and targeted prospect lists. Drive outbound outreach via cold calls, email campaigns, and social strategies while clearly communicating the value of our payment solutions. Collaborate with sales, marketing, and product teams to hand off experience in leads with thorough notes and prospect insights. Build relationships through virtual/in‑person networking and stay informed on industry trends and competitor activity. Track performance in the CRM and consistently meet activity goals for calls, emails, and meetings booked. </p><p><br></p><p>What You Bring:</p><p>Excellent written and verbal communication abilities. Strong active listening skills and the ability to tailor messaging. Exceptional organization and time-management abilities. Ability to develop creative outbound strategies and understand business needs. Strong interpersonal skills and comfort engaging with prospects. Self-driven, proactive, and motivated by achieving goals. </p><p><br></p><p>Why This Role Is a Great Opportunity:</p><p>Join a rapidly scaling organization shaping the future of payment technology. Make a meaningful impact on company growth. Supportive, collaborative team environment. Clear promotion path into senior business development roles—performance-based advancement is encouraged. Strong benefits package (medical, dental, vision, life, disability). 401(k) match, generous PTO (3 weeks to start), and hybrid/remote flexibility depending on location. Base salary + commission for each experience in meeting booked.</p>
<p>The CIAM Business Systems Analyst will manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank’s digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency.</p><ul><li>Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards.</li><li>Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements.</li><li>Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing.</li><li>Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support.</li><li>Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams.</li><li>Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols.</li><li>Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions.</li><li>Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.</li></ul><p><br></p>
<p>We are seeking a proactive and personable Front Desk Coordinator to be the welcoming face of our Phoenix office. In this temp to hire role, you will provide key administrative, reception, and organizational support while working with general office software. A successful candidate will have outstanding communication skills, attention to detail, and the ability to multitask in a dynamic environment. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and direct visitors, clients, and team members in a professional manner</li><li>Answer and route incoming calls, handle inquiries, and manage reception email correspondence</li><li>Maintain the front desk area and conference rooms; manage office supplies and mail distribution</li><li>Schedule meetings and support the coordination and set-up of office events</li><li>Assist in general administrative duties, including data entry, document preparation, and filing</li></ul>
