Enter and manage customer orders accurately and efficiently<br><br>Provide pricing, product availability, and alternative product options<br><br>Serve as a primary contact for customer inquiries via multi-line phone system<br><br>Identify and recommend opportunities for additional product sales<br><br>Track and report order status, backorders, and expedited requests<br><br>Generate order and shipment reports as needed<br><br>Act as a liaison between the company and key clients, ensuring customer needs are met and expectations exceeded<br><br>Maintain accurate documentation for client agreements and contracts<br><br>Support electronic data integration (EDI) processes and troubleshoot discrepancies<br><br>Collaborate with customer teams to coordinate shipping schedules, order adjustments, and delivery tracking<br><br>Prepare and retrieve necessary shipping and billing documentation<br><br>Address and resolve operational issues promptly<br><br>Stay informed on client-specific process updates and requirements<br><br>Provide assistance across Sales, Inside Sales, and Customer Service functions, including order management and returns processing<br><br>Coordinate with warehouse staff for large-scale returns or special shipments<br><br>Perform additional tasks as assigned by management