<p>Team Leadership & Direction</p><ul><li>Directly supervise the Operational Support team, providing leadership, prioritization, and performance management.</li><li>Assign and balance workloads, establish timelines, and ensure accountability for deliverables.</li><li>Provide coaching, mentorship, and professional development to strengthen team effectiveness.</li><li>Ensure team activities align with executive direction and portfolio priorities.</li><li>Marketing Support Oversight</li><li>Oversee the development and execution of property marketing initiatives and campaigns through the support team.</li><li>Ensure completion of quarterly and annual marketing reviews for underperforming assets, including strategic recommendations and implementation plans for operator approval.</li><li>Provide oversight of branding, reputation management, and property repositioning initiatives.</li><li>Ensure effective management of Internet Listing Service (ILS) platforms and integrations.</li><li>Maintain accurate, current, and user-friendly Marketing and Training sections within the company intranet.</li></ul><p>Training & Development Oversight</p><ul><li>Oversee the development, deployment, and ongoing maintenance of leasing, marketing, and operational training programs.</li><li>Provide leadership oversight for content creation, instructional design, and release management through the Learning Management System.</li><li>Ensure effective coordination and delivery of in-person training programs, including Office and Maintenance All Stars, mystery shops, and internet shops.</li><li>Oversee onboarding and training setup for new employees and training classes.</li><li>Facilitate and conduct training classes as needed.</li><li>Support the establishment and enforcement of company policies, procedures, operational standards, and business processes at the site level.</li><li>Assist in the creation and enhancement of orientation and training programs for new employees.</li><li>Provide direct support for company conferences, including Manager Conferences and Top 12 execution initiatives.</li></ul><p>Operational Technology Oversight</p><ul><li>Maintain executive-level understanding of property operating systems related to leasing, marketing, training, and onsite operations.</li><li>Oversee implementation, adoption, and ongoing support of online leasing platforms, CRM systems, resident portals, websites, and ancillary operational software.</li><li>Ensure system setup, configuration, and audit processes for acquisitions and ongoing operations are completed effectively by the team.</li><li>Oversee lease generation software standards and ensure consistency in global leasing policies.</li><li>Serve as the primary liaison for property leasing software, websites, online payment systems, screening tools, and other operational technology platforms, including property management software.</li></ul><p>Vendor & Contract Oversight</p><ul><li>Oversee and approve national vendor relationships, including advertising, training, photography, website development, SEO/SEM, social media, and technology providers.</li><li>Ensure vendor performance aligns with contractual expectations and portfolio needs.</li><li>Support pilot programs and evaluations for new products, platforms, and service offerings.</li></ul>