<p><br></p><ul><li>Design, configure, and maintain LAN/WAN infrastructure using Cisco routers, switches, and firewalls.</li><li>Deploy, manage, and optimize Meraki MX, MS, MR, and MV devices through the Meraki Dashboard.</li><li>Implement and support VPNs, SD-WAN solutions, wireless networks, and network segmentation.</li><li>Monitor network performance, troubleshoot issues, and perform root-cause analysis.</li><li>Manage network security including ACLs, firewalls, IDS/IPS, and best-practice configurations.</li><li>Maintain network documentation: diagrams, IP addressing, configurations, and standards.</li><li>Collaborate with cross-functional teams on infrastructure upgrades, migrations, and new deployments.</li><li>Plan and execute firmware upgrades, patches, and lifecycle management for Cisco and Meraki hardware.</li><li>Support network monitoring tools and respond to alerts to ensure uptime and reliability.</li><li>Provide after-hours support for critical issues or scheduled maintenance as needed.</li></ul><p><br></p>
<p>The Tier III Help Desk Support role is responsible for providing advanced technical assistance and troubleshooting for complex IT issues that cannot be resolved by Tier I or Tier II support teams. This position serves as the highest level of escalation within the help desk and works closely with system administrators, network engineers, and other IT specialists to ensure timely resolution of critical problems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the final escalation point for technical issues, providing expert-level support for hardware, software, network, and security-related problems.</li><li>Diagnose and resolve complex system and application errors, including root cause analysis and long-term solutions.</li><li>Collaborate with Tier I and Tier II teams to provide guidance, mentorship, and knowledge transfer.</li><li>Manage and prioritize high-impact incidents, ensuring minimal downtime and business disruption.</li><li>Perform advanced troubleshooting on servers, network infrastructure, virtualization platforms, and enterprise applications.</li><li>Implement and maintain documentation for processes, solutions, and best practices.</li><li>Work with vendors and third-party support teams to resolve specialized issues.</li><li>Participate in system upgrades, migrations, and deployments as needed.</li><li>Ensure compliance with organizational IT policies, security standards, and regulatory requirements.</li></ul><p><br></p>
