<p>We are looking for a Help Desk/Desktop Support Analyst to provide expert technical assistance to operational teams in Memphis, Tennessee. This long-term contract position requires a proactive, detail-oriented individual with strong troubleshooting skills to ensure smooth workflow navigation and system functionality. You will play a key role in addressing technical issues, monitoring system performance, and reinforcing user training for optimal results.</p><p><br></p><p>Responsibilities:</p><p>• Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality.</p><p>• Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team.</p><p>• Track and document system performance, identifying common user concerns and trends that require additional training.</p><p>• Reinforce training efforts by guiding end users in adopting new workflows and best practices.</p><p>• Actively participate in daily meetings, huddles, and updates to align with project objectives.</p><p>• Communicate effectively with users to minimize disruptions and maintain a positive work environment.</p><p>• Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns.</p><p>• Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets.</p>
Robert Half permanent Engagement Professionals is currently seeking a detail-oriented Accounting Analyst to support end-to-end utility accounts payable and intercompany processing within our finance team. This role requires strong analytical skills, hands-on experience with Workday Financials, and advanced Microsoft Excel capabilities. The ideal candidate will be responsible for managing utility invoices, performing reconciliations, supporting intercompany transactions, and ensuring accurate financial reporting. <br> Key Responsibilities Manage end-to-end utility accounts payable processing including invoice review, coding, approval routing, and payment processing Process and reconcile intercompany transactions across multiple business units Utilize Workday Financials to manage AP workflows, track invoices, and maintain accurate financial records Analyze high-volume utility billing data to identify discrepancies and ensure proper allocation Perform account reconciliations and variance analysis related to utility expenses Support month-end and year-end close activities related to AP and intercompany accounting Create and maintain financial reports using advanced Excel functions Investigate and resolve invoice discrepancies, billing issues, and vendor inquiries Collaborate with internal departments to ensure accurate expense allocation and financial compliance