· Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks. · Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems. · Serves as primary point of contact to set up and maintain network security. · Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems. · Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures. · Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels. · Conducts research on emerging desktop software, hardware and networking, recommending innovative and cost-effective solutions to customer problems. · Accurately and fully documents all troubleshooting and steps taken to resolve case within the IT support ticketing system, ensuring tickets are created for all work done. · May assist with procurement, inventory control and equipment life-cycle planning activities for technical hardware and software across the company. · Fosters positive relationships by offering quality, courteous, detail oriented customer service. · Performs other related duties as assigned to meet the needs of the business.
<ul><li>Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.</li><li>Performing disaster recovery operations and data backups when required.</li><li>Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.</li><li>Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.</li><li>Replacing faulty network hardware components when required.</li><li>Maintaining, configuring, and monitoring virus protection software and email applications.</li><li>Monitoring network performance to determine if adjustments need to be made.</li><li>Conferring with network users about solving existing system problems.</li><li>Operating master consoles to monitor the performance of networks and computer systems.</li><li>Coordinating computer network access and use.</li><li>Designing, configuring, and testing networking software, computer hardware, and operating system software.</li></ul><p><br></p>
<p>This is a contract to hire opportunity</p><p><br></p><p>Key Responsibilities</p><ul><li>Oversee and manage all network infrastructure within a fully AWS-based environment.</li><li>Lead routing, firewall, and network security initiatives to ensure compliance, resiliency, and performance.</li><li>Implement and maintain AWS networking services (VPC, Transit Gateway, Direct Connect, etc.).</li><li>Provide technical guidance and mentorship to a small engineering team.</li><li>Partner with security, compliance, and operations teams to meet regulatory requirements in a financial services context.</li><li>Evaluate and integrate new AWS and networking technologies to strengthen the infrastructure.</li></ul><p><br></p>
Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. 2. Take responsibility for projects and solutions within the larger business initiative. 3. Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace. 4. Enable faster and smarter business processes and develop analytics for meaningful insights. 5. Work with internal and external partners to communicate project status, activities, and achievements. 6. Perform server administration tasks (ex: user/group, security permissions, group policies, print services), research event-log warnings and errors, and monitor resources to ensure that systems architecture components work together seamlessly. 7. Monitor data-center health using existing management tools and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. 8. Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments. 9. Experience with VMWs required. 10. Experience with cloud technology, especially Azure, AWS & Google Cloud 11. Assist the help desk and other teams with troubleshooting to identify root cause and provide technical support when needed. 12. Perform routine and scheduled audits of all systems, including backups. 13. Patch management. 14. Systems installation and configuration. 15. Performance monitoring. 16. Regular and reliable attendance expected.
<p>Our client is seeking an experienced <strong>Server Administrator</strong> to manage, maintain, and support enterprise server infrastructure with a focus on virtualization and backup solutions. The ideal candidate will be responsible for ensuring system availability, performance, and security across physical and virtual environments. This role requires hands-on experience with VMware technologies, backup and disaster recovery solutions, and Windows/Linux server administration.</p><p><br></p><p><br></p>
<p><strong>Responsibilities</strong></p><ul><li>Configure and install new computers, ensuring users adapt to their systems smoothly.</li><li>Configure, install, and deploy servers throughout the environment.</li><li>Configure, deploy, and troubleshoot network infrastructure (switches, firewalls, APs).</li><li>Configure, deploy, and troubleshoot wireless networking systems supporting daily operations.</li><li>Configure, deploy, and support plant data centers, including servers, power, and cooling.</li><li>Configure, deploy, and support access control and security systems (RFID, door locks, cameras).</li><li>Support internal telecommunications infrastructure (RingCentral, MS Teams).</li><li>Configure, deploy, and support mobile technology (scanners, tablets, MDM software).</li><li>Log and track all support calls in the Help Desk Ticketing System to ensure timely resolution.</li><li>Collaborate with Operations teammates to identify problems and develop technical solutions (PLCs, HMIs, automation devices).</li><li>Troubleshoot, support, and recommend enhancements to Operational Technology Infrastructure (OT network backbone).</li><li>Maintain IT asset inventory by tracking serial numbers to ensure accountability.</li><li>Support, configure, and deploy print management infrastructure.</li><li>Maintain software management solutions.</li><li>Provide 24x7 on-call support during assigned weeks, serving as a secondary/tertiary point of contact for high-priority issues.</li></ul><p><br></p><p><br></p>
