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2 results for Call Center Representative in Memphis, TN
- Memphis, TN
- onsite
- Temporary / Contract
- 18 - 19 USD / Hourly
- <p>Our client is seeking <strong>Customer Service/Service Desk Representatives</strong> to support a fast-paced team responsible for coordinating travel and scheduling needs for pilots around the world. This role is ideal for someone who enjoys customer service, problem-solving, and working in a dynamic environment where priorities can change quickly.</p><p>The Flight Service Desk works closely with pilots, hotels, ground transportation providers, and internal teams to ensure travel arrangements are coordinated accurately and efficiently.</p><p>What You’ll Do:</p><ul><li>Coordinate hotel accommodations and ground transportation for pilots</li><li>Make travel arrangements and handle day-of or last-minute changes</li><li>Communicate directly with hotels, transportation providers, and other vendors</li><li>Respond to unexpected changes related to aircraft maintenance, pilot illness, schedule changes, and other operational needs</li><li>Make phone calls to confirm reservations and arrangements</li><li>Monitor and manage incoming requests through a team queue</li><li>Prioritize time-sensitive requests while maintaining accuracy and quality</li><li>Communicate closely with team members through Microsoft Teams</li><li>Provide excellent customer service in a fast-paced, operational environment</li></ul><p>Schedule & Training</p><ul><li><strong>Day Shift:</strong> Starting at 6:00 AM</li><li><strong>Night Shift:</strong> Starting at 6:00 PM</li><li>8-hour shifts</li><li>Some weekend shifts are required</li></ul><p><br></p>
- 2026-10-06T00:00:00Z
- Memphis, TN
- onsite
- Temporary to Hire
- 20 - 21 USD / Hourly
- We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This position serves as a central point of contact for customers while overseeing order activity, account support, and coordination across sales, operations, warehouse, technical, and production teams. The ideal candidate brings a strong service mindset, excellent organization, and the ability to keep multiple priorities moving in a fast-paced, onsite environment.<br><br>Responsibilities:<br>• Oversee the full order lifecycle from initial entry through fulfillment, confirming accuracy, timing, and customer expectations at each stage.<br>• Partner with internal departments to resolve questions related to inventory, shipment schedules, documentation, and order progress for domestic and international customers.<br>• Support customer accounts by assisting with pricing details, proposals, contract-related coordination, and activities that strengthen long-term business relationships.<br>• Track open orders, customer demand patterns, and forecast information to help improve planning and day-to-day operational execution.<br>• Maintain organized customer records, shared communication channels, and reporting data to ensure information remains current and accessible.<br>• Identify service gaps and workflow inefficiencies, then recommend practical improvements that enhance responsiveness and accuracy.<br>• Provide cross-coverage for customer service and commercial support tasks as business needs shift.<br>• Communicate clearly with customers and internal partners to address issues quickly and maintain a consistent service experience.
- 2026-10-05T00:00:00Z