4 results for Desktop Support Analyst in McLean, VA

Deskside Support Technician

Washington, DC
onsite
Temporary
38.43 - 38.43 USD / Hourly
We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system. Key Responsibilities:· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.· Install and configure specialty software applications not distributed through SCCM.· Remove or disable devices on the network at the direction of Security.· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.
2026-03-03T00:00:00Z

Help Desk Analyst I

Herndon, VA
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations. Responsibilities: • Respond to and resolve day-to-day technical support requests, including hardware and software-related issues. • Troubleshoot Wi-Fi connectivity problems and provide efficient solutions. • Manage password resets and assist users with account recovery. • Perform light Active Directory tasks, such as user account modifications. • Triage and escalate complex tickets to higher-level support teams. • Maintain detailed records of support activities and ticket resolutions. • Assist in diagnosing and resolving basic networking issues. • Provide exceptional customer service while addressing user concerns. • Identify recurring issues and suggest improvements to prevent future occurrences. • Collaborate with team members to ensure seamless IT operations across the organization.
2026-02-26T00:00:00Z

Data Center Technician

Ashburn, VA
onsite
Temporary
30.4 - 35.2 USD / Hourly
We are looking for an experienced Data Center Technician to join our team in Ashburn, Virginia. In this role, you will play a critical part in managing and maintaining infrastructure installations, ensuring reliability and efficiency in operations. This is a long-term contract position that offers the opportunity to work on diverse projects and collaborate with various teams to deliver high-quality results. Responsibilities: • Oversee infrastructure installation requests from initiation through completion, ensuring all objectives are met. • Conduct certifications of network connections and peripherals prior to deployment. • Coordinate with contractors to manage power remediation projects and ensure Service Levels are consistently achieved. • Provide detailed project estimates, interpreting schematics and drawings, and documenting requirements through collaboration with IT and project management teams. • Handle the creation, approval monitoring, and closure of work tickets and TCMs. • Assist in rack-level capacity management and monitor infrastructure performance. • Participate in meetings related to infrastructure projects and provide input on ongoing initiatives. • Generate Root Cause Analysis reports for power issues and implement corrective measures. • Manage infrastructure installations, including power surveys, cabling setups, and new data center build-outs. • Oversee equipment procurement processes, including ordering materials, tracking purchase orders, and managing inventory.
2026-02-26T00:00:00Z

Operations Analyst

Baltimore, MD
onsite
Permanent
70000 - 85000 USD / Yearly
Our client is looking for an Operations Analyst to join their team in Baltimore, Maryland. The ideal candidate will bring a strong analytical mindset and a detail-oriented approach to financial reporting and operational analysis. This role offers the opportunity to work across multiple departments, including finance, sales, and operations, and contribute to our dynamic and collaborative culture. Responsibilities:• Analyze financial data to create dashboards, forecasts, and sales performance reports that support business decisions.• Utilize advanced Microsoft Excel techniques to manage and interpret large datasets effectively.• Collaborate with finance, sales, and operations teams to address cross-functional challenges and improve processes.• Provide ad hoc financial analysis to support strategic initiatives and operational improvements.• Maintain clear and precise communication with stakeholders across various departments.• Assist in the development and refinement of performance metrics and reporting standards.• Adapt to a fast-paced environment by managing multiple priorities and responsibilities.• Support the implementation or transition to new systems, including Microsoft Dynamics and other related platforms.• Ensure data accuracy and integrity in all reporting and analysis tasks.• Contribute to a positive and engaging workplace culture while driving continuous improvement.
2026-03-23T00:00:00Z