<p>We are looking for an experienced IT leader to oversee day-to-day technology operations while remaining deeply involved in hands-on infrastructure support in O'Fallon, Missouri. This role blends team leadership with technical execution, making it ideal for someone who can guide staff, strengthen core systems, and respond effectively to complex operational issues. The position will play a key part in maintaining a stable, secure, and efficient Microsoft-based environment while driving improvements across support, networking, and vendor coordination.</p><p><br></p><p>Responsibilities:</p><p>• Lead daily IT operations and provide direction, coaching, and oversight to a small technical support team.</p><p>• Take direct ownership of core infrastructure, including servers, firewalls, switches, and network components within a Microsoft-centric environment.</p><p>• Handle advanced technical incidents and escalations, diagnosing outages and restoring services with minimal disruption to the business.</p><p>• Administer and optimize platforms such as Fortinet, VMware, Microsoft 365, and Active Directory to support performance, security, and reliability.</p><p>• Coordinate infrastructure initiatives from planning through execution, ensuring timelines, priorities, and technical requirements are aligned.</p><p>• Manage relationships with external vendors, service providers, and technology partners to support operational needs and project delivery.</p><p>• Establish and refine operational procedures, configuration standards, and support practices to improve consistency and efficiency.</p><p>• Oversee backup processes, hardware readiness, and configuration management activities to strengthen system resilience and continuity.</p>