<p>Our client is looking for a strong Mac-focused candidate to help stabilize and standardize their Apple environment. They are currently experiencing widespread issues across devices and are considering a full refresh/rebuild of their setup.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assess current Apple environment alongside internal lead to identify root issues</li><li>Create and deploy a new standardized Mac image across devices</li><li>Support and troubleshoot MacBook Pro, MacBook Air, iPhone, and iPad environments</li><li>Diagnose and resolve connectivity issues (devices not connecting to internet or network resources)</li><li>Troubleshoot application startup and SharePoint/O365 access issues (files not opening, sync problems, etc.)</li><li>Provide support via Ninja RMM for remote management and ongoing troubleshooting</li></ul><p><strong>Environment / Tech</strong></p><ul><li>Apple ecosystem (macOS, iOS, iPadOS)</li><li>Microsoft 365 / O365</li><li>SharePoint (heavy usage + redesign initiative)</li><li>Ninja RMM</li></ul><p><strong>Additional Notes</strong></p><ul><li>Devices are provisioned directly through Apple</li><li>Role will start onsite in Marietta to ramp and understand environment, then likely transition to mostly remote</li><li>Immediate need focused on stabilization + foundational rebuild</li></ul>