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6 results for Customer Experience Specialist in Marietta, GA

Customer Service Representative

Atlanta, GA
onsite
Contract / Temporary to Hire
22.3535 - 25.883 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic and collaborative environment. The ideal candidate will bring strong interpersonal skills, attention to detail, and a passion for delivering exceptional service to internal and external customers. Responsibilities: • Respond promptly to inbound and outbound customer inquiries, ensuring accurate and timely communication. • Process customer orders efficiently using internal systems, maintaining a high degree of accuracy. • Collaborate with the production team to ensure orders are produced and shipped on schedule. • Utilize tools such as Oracle, Excel (including pivot tables and VLOOKUP functions), and other relevant software to manage data and support customer needs. • Maintain a thorough understanding of customer requirements to provide tailored solutions. • Address and resolve customer issues or concerns with attention to detail and effectiveness. • Document all customer interactions and transactions for future reference and reporting. • Support call center operations by handling a high volume of calls with efficiency. • Act as a liaison between customers and internal departments to facilitate seamless service delivery.
2026-04-15T00:00:00Z

Customer Support Engineer

Kennesaw, GA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-10T00:00:00Z

Bilingual Customer Service Representative

Atlanta, GA
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a skilled Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent position offering the opportunity to make a meaningful impact by providing exceptional support for medical device products and services. The ideal candidate will thrive in a remote work environment, demonstrate strong problem-solving skills, and deliver outstanding service to customers. Responsibilities: • Deliver high-quality customer service and technical support for a range of medical device products and services. • Collaborate with a diverse team to investigate, assess, and resolve customer issues in line with established policies. • Document all customer interactions, keeping detailed and accurate records of actions taken. • Educate customers on the features and benefits of medical device products and services to ensure optimal use. • Proactively retain customers by resolving concerns and providing superior service. • Communicate unresolved issues to the Customer Service Manager for further action. • Utilize Salesforce and other tools to manage customer data and streamline support processes. • Work independently while contributing to a dynamic, team-oriented environment. • Adapt quickly to a wide range of technical and non-technical issues to provide effective solutions.
2026-04-16T00:00:00Z

Patient Services Specialist

Atlanta, GA
onsite
Contract / Temporary to Hire
18 - 21 USD / Hourly
We are looking for a dedicated Patient Services Specialist to join our team in Atlanta, Georgia. This Contract to permanent position plays a vital role in supporting the operations of our medical devices company, particularly by managing and coordinating WatchPat devices. The ideal candidate will bring exceptional organizational skills and a strong customer service mindset to ensure smooth processes and positive patient experiences. Responsibilities: • Enter and process new patient information accurately using internal systems and Salesforce. • Initialize medical devices for patients through the internal system. • Manage and update all necessary paperwork for each device and customer. • Create shipping labels with precision and ensure timely delivery. • Upload patient reports into the system for accurate record-keeping. • Monitor and track the delivery and return of devices to and from patients. • Assist with scheduling and tracking patients and devices when needed. • Identify potential delivery issues, communicate effectively with internal teams and customers, and resolve concerns promptly. • Maintain regular attendance and adhere to all safety policies and procedures.
2026-04-16T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary
0 - 0 USD / Yearly
Lifecycle Marketing Specialist (Contract)Location: Atlanta, GA (Onsite 3 days/week) Duration: ContractWe are hiring a Lifecycle Marketing Specialist to support the build and execution of customer journey programs and marketing automation initiatives.Key Responsibilities:<ul><li>Build and optimize lifecycle email nurture programs</li><li>Develop segmentation strategies tied to customer data</li><li>Execute campaigns in marketing automation platforms</li><li>Improve campaign workflows and reduce manual processes</li><li>Analyze performance and recommend optimizations</li></ul>
2026-03-27T00:00:00Z

Digital Marketing Specialist

Atlanta, GA
onsite
Temporary
0 - 0 USD / Yearly
Job Title: Digital Marketing Specialist (Part-Time / Hybrid)Location: Atlanta, GA (3 days onsite – Tuesday to Thursday; remote flexibility possible) Hours: 20–30 hours/week Start Date: April 1 or ASAP Equipment: Use your own laptop; client provides email address About the RoleWe are seeking a proactive Digital Marketing Specialist to support and grow the client’s email and social media marketing efforts. This is a hybrid role with partial onsite presence, ideal for a local candidate who wants to feel connected to the team.Responsibilities<ul><li>Manage and execute email marketing campaigns using tools such as Mailchimp</li><li>Segment and activate multiple email lists that have not been fully leveraged.</li><li>Build an email framework and create a consistent campaign cadence.</li><li>Support the African Pride Tribe loyalty program, turning members into natural influencers and brand promoters.</li><li>Assist with social media engagement, including TikTok DMs and community management.</li><li>Support the social media team with content calendars, campaign execution, and strategy.</li><li>Collaborate with internal teams to ensure cohesive digital marketing efforts across channels.</li></ul>
2026-03-24T00:00:00Z