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1 result for Pc Technician in Manchester, NH
- Portsmouth, NH
- onsite
- Permanent
- 40000 - 60000 USD / Yearly
- <p>We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.</p><p>• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.</p><p>• Document and track all technical issues using the ticketing system while adhering to established timelines.</p><p>• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.</p><p>• Assist with onboarding new users, including device setup and system configurations.</p><p>• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.</p><p>• Provide attentive and courteous technical support to users, ensuring a positive customer experience.</p><p>• Collaborate with team members to continuously improve support workflows and processes.</p>
- 2026-02-20T00:00:00Z