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3 results for Help Desk Analyst Ii in Manchester, NH
- Boston, MA
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting.<br><br>Responsibilities:<br>• Deliver onsite desktop and deskside support three days per week for end users in the office<br>• Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system<br>• Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality<br>• Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards<br>• Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness<br>• Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption<br>• Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo<br>• Deliver application support and other related technical services as needed based on operational priorities
- 2026-09-25T00:00:00Z
- Exeter, NH
- remote
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to join a Contract assignment supporting end users in Exeter, New Hampshire. This 6–8 week opportunity is ideal for a technician who is confident resolving escalated desktop issues in a Microsoft-based environment and can deliver dependable remote support. The role requires strong troubleshooting ability, clear communication, and the initiative to manage issues independently while partnering with other IT teams when needed.<br><br>Responsibilities:<br>• Deliver Tier II assistance for desktop and laptop issues, including operating system, application, and access-related problems.<br>• Investigate and resolve technical concerns involving Windows 10/11, Microsoft 365, Outlook, Teams, and other standard workplace tools.<br>• Administer user account support by addressing password resets, permission requests, and directory-related access issues within Active Directory or Entra ID.<br>• Identify and troubleshoot hardware malfunctions, printer problems, peripheral failures, and network connectivity interruptions.<br>• Manage escalated service requests and drive incidents through resolution in alignment with response and service expectations.<br>• Record diagnostic actions, solutions, and follow-up notes accurately within the ticket management platform.<br>• Collaborate with infrastructure specialists and additional IT support groups when issues require higher-level technical involvement.
- 2026-10-01T00:00:00Z
- Cambridge, MA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a growing team in Cambridge, Massachusetts on a Contract basis. This fully onsite role supports employees directly while also handling more complex issues escalated from frontline support, with a strong focus on reliable desktop, device, and end-user service. The ideal candidate brings hands-on experience across Mac and Windows environments and is comfortable working in a fast-paced setting that includes office technology, conference support, and day-to-day operational IT needs.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for employees, resolving hardware, software, and access-related issues across desktop and laptop environments.<br>• Handle escalated support requests from the service desk and work through incidents methodically to restore user productivity as quickly as possible.<br>• Support both macOS and Windows systems, including troubleshooting operating system problems, application issues, and general workstation performance concerns.<br>• Manage ticket updates, document work performed, and maintain accurate records for devices, incidents, and support activity.<br>• Oversee asset inventory tasks such as equipment assignment, tracking, replacement planning, and hardware refresh coordination.<br>• Facilitate onboarding and offboarding by preparing, deploying, collecting, and reassigning user equipment and related technology resources.<br>• Provide assistance with conference room technology and event readiness, including audio/visual setups and support for major meetings or conferences.<br>• Troubleshoot and maintain printers and related peripherals, including multifunction, label, color, and specialty printing devices.<br>• Contribute to operational IT projects, office technology support, and, when needed, technical assistance in lab-adjacent environments following established procedures.
- 2026-10-06T00:00:00Z