<p>Robert Half is looking for a highly organized and proactive Service Desk Coordinator to join our client in Boston, Massachusetts. This role is pivotal in ensuring the smooth operation of their service desk, including managing ticket queues, dispatching support teams, and maintaining efficiency in service delivery. If you're passionate about optimizing workflows, coordinating resources, and delivering exceptional client service, this position offers a fantastic opportunity to grow within a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the help desk ticket queue to ensure timely responses and proper escalation of issues.</p><p>• Coordinate the dispatching of service desk teams to client sites as needed.</p><p>• Monitor team workflows to ensure focus on priority tasks and adherence to service standards.</p><p>• Assist with project management tasks, including planning, tracking, and execution of IT projects.</p><p>• Collaborate with vendors for procurement, licensing, and resource allocation to meet organizational needs.</p><p>• Maintain accurate documentation of processes, systems, and service delivery updates.</p><p>• Identify inefficiencies in service delivery and recommend improvements to enhance operations.</p><p>• Facilitate client reporting and scheduling to ensure seamless communication and support.</p><p>• Support internal coordination efforts, including meeting calendars and resource planning.</p>
We are looking for a proactive Help Desk Analyst I to join our team in Milton, Massachusetts. In this fully onsite, Contract-to-permanent role, you will play a key part in supporting innovative simulation technology used for nursing education. This position requires a hands-on approach, offering an exciting opportunity to work directly with lab equipment and simulation tools while assisting nursing students and faculty.<br><br>Responsibilities:<br>• Provide technical support for simulation technology and lab equipment, ensuring smooth operations during nursing simulations.<br>• Troubleshoot hardware and software issues related to mannequins and other lab devices.<br>• Set up and maintain simulation equipment, including simulated blood, wounds, and other medical training tools.<br>• Collaborate with nursing students and staff to facilitate simulations and answer technical questions about the equipment.<br>• Perform software updates and inventory management for simulation devices.<br>• Work closely with the Director of Simulation and Experiential Learning to address technology needs and improve processes.<br>• Partner with IT support to resolve technical challenges and implement solutions.<br>• Ensure all simulation tools are functioning properly to enhance nursing students' learning experiences.<br>• Adapt to a fast-paced environment and prioritize tasks effectively while maintaining clear communication with team members.<br>• Maintain a willingness to learn and train on specialized simulation technology.
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
<p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) <strong>Full-Time Full Desk IT Recruiter</strong>, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a <strong>full desk recruiting role</strong> that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As an Full Desk Technology Recruiter, you will:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li><strong>Source Candidates:</strong> Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li><strong>Candidate Engagement:</strong> Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li><strong>Support Candidate Lifecycle:</strong> Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li><strong>Build Talent Pipelines:</strong> Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p>Business Development & Client Sales (50% of role):</p><ul><li><strong>Client Acquisition:</strong> Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li><strong>Job Order Fulfillment:</strong> Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li><strong>Account Management:</strong> Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
<p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) Full-Time Full Desk IT Recruiter, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a full desk recruiting role that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p>Responsibilities:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li>Source Candidates: Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools</li><li>Candidate Engagement: Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li>Support Candidate Lifecycle: Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience</li><li>Build Talent Pipelines: Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p><br></p><p>Business Development & Client Sales (50% of role):</p><ul><li>Client Acquisition: Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li>Job Order Fulfillment: Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li>Account Management: Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Sr. Operations Analyst to join our team in Andover, Massachusetts. In this long-term contract position, you will play a vital role in supporting sales and operational functions, ensuring seamless processes and optimized business performance. This role requires a proactive approach to managing quotes, partner engagement workflows, and operational tracking.<br><br>Responsibilities:<br>• Prepare and oversee quotes, ensuring accuracy and timely approvals to support sales deals.<br>• Coordinate partner-related processes, including work authorizations and purchase orders, to streamline operations.<br>• Maintain and enhance operational trackers and spreadsheets for monitoring business metrics and performance.<br>• Collaborate effectively with cross-functional teams such as sales, procurement, and finance to align objectives.<br>• Provide administrative and operational support, addressing challenges and ensuring smooth workflows.<br>• Optimize processes for partner engagement and procurement workflows to improve efficiency.<br>• Utilize internal systems like Oracle, Apptus, and Clarity to manage data and operational tasks.<br>• Contribute to capacity management and operational scorecard metrics to assess and improve team performance.<br>• Implement Configure Price Quote (CPQ) tools to support quoting and deal management.<br>• Assist in the development and management of SharePoint-based tools for operational tracking.
We are looking for a dedicated Customer Service Representative to join our team in Haverhill, Massachusetts. This Contract to permanent position offers a unique opportunity to work with a leading manufacturer specializing in industrial and ergonomic workbenches, workstations, lab furniture, and material handling equipment. The ideal candidate will play a key role in supporting sales and logistics operations while ensuring exceptional customer service.<br><br>Responsibilities:<br>• Process and enter sales orders with accuracy and efficiency.<br>• Monitor and track orders to ensure timely delivery and resolve any issues that arise.<br>• Provide support to the logistics and sales teams by handling administrative tasks and data entry.<br>• Respond to customer inquiries through inbound and outbound calls, maintaining a detail-oriented and helpful demeanor.<br>• Collaborate with internal teams to address customer needs and provide solutions.<br>• Maintain detailed and organized records of customer interactions and order statuses.<br>• Assist in managing call center operations by answering calls and addressing questions promptly.<br>• Ensure consistent communication with customers regarding order updates and product availability.<br>• Participate in team meetings to share insights and improve customer service processes.
We are looking for a personable and customer-focused Front Desk Receptionist to join our team in Brighton, Massachusetts. This is a contract position requiring an individual with excellent communication skills and the ability to provide outstanding service to both customers and internal teams. If you thrive in a fast-paced environment and enjoy creating positive experiences for others, we encourage you to apply.<br><br>Responsibilities:<br>• Greet customers warmly upon arrival to ensure they feel welcome and valued.<br>• Answer inbound calls and service inquiries with efficiency and attention to detail.<br>• Manage a busy switchboard, ensuring seamless communication between customers and internal teams.<br>• Provide assistance to customers, ensuring their experience is smooth and satisfactory.<br>• Stay current on required training to maintain high standards of service.<br>• Coordinate administrative tasks and support operational needs as required.<br>• Communicate effectively in writing and verbally to address customer and team inquiries.<br>• Utilize Microsoft Office Suite to complete documentation and organizational tasks efficiently.<br>• Maintain a clean and organized front desk area to create a neat and detail-oriented appearance.
<p><strong>Position Summary:</strong></p><p>Incredible opportunity for Senior level Accountant with technical accounting, policy and internal control experience to be a part of a strong, dynamic accounting team at a fast-paced, innovative Tech company. The Senior Accountant will play a critical role in ensuring the integrity of our financial operations and accounting policy framework as we scale. This individual will manage key technical accounting policy and research functions, contribute to effective design, implementation and compliance of internal controls, leverage their expertise to contribute to accurate and timely financial reporting, support management decision-making with analysis of significant transactions, contract review and advise on appropriate accounting treatment as well as analyze monthly financial results/trends, and drive continuous process improvement and automation initiatives. The position is ideal for an ambitious accounting professional ready to make a meaningful impact at a growing company.</p><p><br></p><p><strong>Duties and Responsibilities:</strong></p><p>o Research U.S. GAAP accounting guidance, develop and document critical accounting policy memos and formalize/enhance accounting policies</p><p>o Advise on proper accounting treatment for significant transactions via research, technical accounting analysis and contract review (Particularly with respect to ASC606 Revenue Recognition)</p><p>• Compliance: Ensure adherence to internal controls, policies, and procedures, while recommending enhancements where needed.</p><p>• Month-End/Year-End Financial Closes: Support key areas of the monthly close process, including journal entries, accruals, and product line allocation transactions.</p><p>• Reconciliations: Assist in preparation and review of key account reconciliations, ensuring accuracy and timeliness. Research and resolve any discrepancies as needed.</p><p>• Financial Reporting: Help prepare and analyze monthly financial statements, data and results (including product line P& Ls) in compliance with US GAAP. Understand and dig into the main drivers of the business.</p><p>• Automation and Process Improvement: Identify and support automation initiatives within the accounting function.</p><p>• Cross-Functional Collaboration: Partner with other departments and teams to provide accounting insights and support strategic initiatives.</p><p>• Audit Support: Collaborate with internal and external auditors during interim and year-end audits, ensure financial statements are in compliance with U.S. GAAP, providing necessary documentation, support and insights.</p><p><br></p>
We are seeking a =+ years of experience and detail oriented Receptionist to support the front desk operations at a high-profile client site in downtown Boston. The ideal candidate will have strong communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced corporate environment. <br> Key Responsibilities Greet and assist guests and visitors; escort as needed Answer and route incoming calls on a multi-line phone system Handle incoming/outgoing mail, deliveries, and maintain updated phone lists Book conference rooms and manage office hoteling using EMS software Assist with light administrative duties, such as ordering food or office supplies Lift packages or supplies (up to 50 lbs occasionally) Support additional departments and projects as needed Maintain confidentiality and professionalism at all times Communicate effectively with the client and onsite manager regarding tasks and deadlines
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Milton, Massachusetts. This role involves a variety of administrative tasks, including managing departmental communications, maintaining records, and providing support to faculty and staff. If you thrive in a fast-paced environment and have strong organizational skills, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary point of contact for front desk reception duties, ensuring a welcoming and organized environment.<br>• Provide administrative support to department faculty, including scheduling and coordination of meetings.<br>• Maintain accurate records through data entry and generate reports as needed.<br>• Facilitate departmental communications to ensure smooth information flow across various teams.<br>• Collaborate with other administrative offices to address operational needs and resolve issues.<br>• Approve departmental purchase orders and track receipts for goods and services.<br>• Perform clerical tasks such as filing, document preparation, and correspondence management.<br>• Contribute to the organization and execution of special projects or ad hoc assignments.<br>• Ensure compliance with organizational policies and procedures in all administrative activities.<br>• Assist with monitoring budgets and expenses, providing updates as necessary.
We are looking for an Administrative Assistant to join our team in Beverly, Massachusetts. In this Contract-to-permanent position, you will play a critical role in supporting daily operations and ensuring a welcoming experience for residents and visitors. This opportunity requires a compassionate and organized individual who thrives in a dynamic environment.<br><br>Responsibilities:<br>• Serve as the front desk point of contact, greeting residents, accepting paperwork, and assisting with applications.<br>• Provide empathetic support to tenants, particularly during difficult situations.<br>• Split time between two directors, offering administrative support to both.<br>• Utilize and maintain the CHAMP system for state housing applications, including data entry and updates.<br>• Coordinate Section 8 department tasks, such as scheduling conferences, running reports, and processing CORI checks.<br>• Perform general administrative duties, including document preparation and organization.<br>• Manage inbound calls and inquiries professionally and efficiently.<br>• Facilitate scheduling and ensure timely communication between departments.<br>• Assist in maintaining accurate records and filing systems.<br>• Contribute to a collaborative office environment with 18 team members.
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>We are looking for a highly skilled RN Auditor to join our team in Boston, Massachusetts. This RN Auditor position offers a long-term contract opportunity for a detail-oriented individual with a strong background in auditing, claims administration, and compliance within the healthcare sector. The ideal RN Auditor candidate will play a critical role in ensuring program integrity through detailed audits, effective communication, and adherence to service level agreements.</p><p><br></p><p>Responsibilities:</p><p>• Conduct onsite and desk audits of healthcare providers to ensure compliance with program integrity standards.</p><p>• Analyze claims and coding data to identify discrepancies and recommend corrective actions.</p><p>• Collaborate with team leads and other auditors to align audit processes with contractual service level agreements.</p><p>• Prepare detailed reports and presentations summarizing audit findings and recommendations.</p><p>• Utilize Microsoft Office tools to manage audit documentation and communication effectively.</p><p>• Monitor compliance with healthcare regulations and standards, ensuring alignment with organizational policies.</p><p>• Provide insights and solutions to enhance recovery and resolution processes.</p><p><br></p>
General office services, cleaning and filling office pantries, sorting and delivering mail/packages, assisting with copy and reprographics jobs, assisting with room set ups (moving tables and chairs), must be able to lift 50 lbs. o Answer and transfer calls on a multi-line phone system. o Accept deliveries, sort mail, and maintain phone lists. o Handle additional projects as assigned. Handle sensitive and/or confidential documents and information. o Communicate with manager and client on job or deadline issues. o Minimum of one-year office service experience, preferably in a legal, banking or large corporate environment. o Previous receptionist, switchboard or administrative assistant experience preferred. o Excellent verbal and written communication skills. • Day to Day Duties: • Will assist only with mail, no copy (repro) or facilities • Must be very independent; they are by themselves at this office • Must be able to speak to first level clients (facilities, drivers) • Ask questions if something is not understood. • Log packages • Pitney Bowes machine experience is helpful • Must have a car, some public transportation is available, but it is very intermittent and not reliable
<p>We are looking for a highly skilled and detail-oriented Sr. Financial Analyst to join our team in the Nashua, New Hampshire area. This position offers the opportunity to play a critical role in financial planning, reporting, and strategic decision-making. As a long-term contract position, you will be instrumental in driving insights that shape business strategies and operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Analyze complex financial data to evaluate business performance, identify trends, and provide actionable recommendations.</p><p>• Prepare comprehensive monthly financial reports, including variance and trend analysis, to support decision-making processes.</p><p>• Develop and maintain financial models to forecast future performance and support strategic planning.</p><p>• Track and report on key performance indicators (KPIs) to ensure alignment with organizational goals.</p><p>• Partner with cost center managers to create accurate budgets and adjust spending priorities as necessary.</p><p>• Assist in budgeting and forecasting activities, including weekly updates, annual planning, and long-term projections.</p><p>• Assess financial impacts of proposed expenses and projects, ensuring alignment with overall budgetary goals.</p><p>• Perform ad hoc financial analyses to address specific business questions and support executive decision-making.</p><p>• Support data validation and integration efforts related to financial system enhancements.</p>
<p>Senior Customer Service Representative – Lowell, MA</p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Manchester, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
We are looking for a dedicated and analytical Cost Accountant to join our manufacturing team in Haverhill, Massachusetts. In this role, you will play a key part in analyzing costs, preparing financial reports, and ensuring compliance with company policies and industry standards. The ideal candidate will have a strong background in manufacturing, advanced Excel skills, and the ability to collaborate effectively across departments.<br><br>Responsibilities:<br>• Analyze and evaluate manufacturing work orders to ensure accurate costing in line with company methodologies.<br>• Collect and interpret data on raw materials, labor, and inventory to calculate the true cost of business operations.<br>• Prepare monthly cost of sales reports by analyzing material, labor, and R& D expenses, and identify variances between standard and actual production costs.<br>• Support the Accounting Manager with journal entries related to cost of sales and scrap during monthly financial close.<br>• Maintain and reconcile inventory records using established valuation methods and procedures.<br>• Assist with internal and external audits by providing accurate and timely documentation as required.<br>• Investigate cost variances, generate routine and ad hoc financial reports, and offer insights to support strategic decision-making.
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Nashua, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Portsmouth, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are looking for an experienced Senior Finance professional to lead a comprehensive implementation program. This long-term contract position can be fully remote and offers an exciting opportunity to drive strategic financial transformation across multiple workstreams. The ideal candidate will play a pivotal role in program governance, risk management, and ensuring alignment with organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, execution, and delivery of the Finance implementation program across multiple workstreams.</p><p>• Collaborate with finance, IT, and system integration teams to establish program governance, ensuring alignment on objectives, timelines, and deliverables.</p><p>• Identify, assess, and mitigate program risks and issues, driving leadership discussions to achieve successful outcomes.</p><p>• Coordinate efforts for organizational change management, testing, data conversion, and security to support enabling workstreams.</p><p>• Regularly update the executive team and steering committee on program progress and key milestones.</p><p>• Ensure resources are effectively assigned and program plans are aligned to meet strategic goals.</p><p>• Drive financial reporting enhancements and support annual budgeting processes to align with organizational objectives.</p>
We are looking for a meticulous and friendly Receptionist to join our team in Newton, Massachusetts. As the first point of contact for visitors and callers, you will play a key role in creating a welcoming environment and ensuring smooth communication within the organization. This is a Contract position ideal for someone with excellent organizational and communication skills.<br><br>Responsibilities:<br>• Greet visitors warmly and direct them to the appropriate personnel or department.<br>• Manage a multi-line phone system, answering and transferring calls efficiently.<br>• Handle inbound calls, providing accurate information or redirecting inquiries as needed.<br>• Maintain a well-organized reception area, ensuring it is tidy and presentable.<br>• Assist with basic administrative tasks, such as scheduling appointments and managing correspondence.<br>• Provide support for the switchboard, ensuring seamless operation of phone lines.<br>• Collaborate with team members to address any reception or communication challenges.<br>• Uphold a meticulous demeanor while interacting with clients, staff, and guests.<br>• Monitor and distribute incoming mail or packages to appropriate recipients.<br>• Maintain records of visitor logs and other reception-related documentation.
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
