We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.<br><br>Responsibilities:<br>• Set up user hardware and ensure proper configuration.<br>• Process returns and maintain accurate records.<br>• Provide hands-on support for onsite users, troubleshooting basic IT issues.<br>• Diagnose and resolve printer and office computer problems.<br>• Perform minor server room tasks, such as rebooting terminal servers.<br>• Create tickets for advanced issues requiring escalation.<br>• Assist with resolving small-scale technical challenges to support daily operations.
<p><br></p><p><strong>Job Title: Customer Service Representative (Temp-to-Hire)</strong></p><p><strong>Location:</strong> Danvers, Massachusetts</p><p><strong>Schedule:</strong> Full-time</p><p><strong>Position Overview:</strong></p><p>Our team is seeking a dedicated Customer Service Representative for a temp-to-hire opportunity in Danvers, MA. This role is ideal for candidates who thrive in fast-paced environments and who are passionate about delivering exceptional service. You’ll interact directly with clients, provide support, resolve issues, and ensure a positive customer experience.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat, maintaining professionalism and empathy at all times</li><li>Resolve customer concerns and escalate complex issues as needed</li><li>Provide accurate information regarding products, services, and company policies</li><li>Document all customer interactions and follow up to ensure customer satisfaction</li><li>Collaborate with internal teams to streamline resolutions and enhance the customer experience</li><li>Perform data entry, maintain records, and generate reports using MS Office</li><li>Participate in team meetings and ongoing training sessions</li></ul>
We are looking for a detail-oriented Contracts Administrator to join our team in Allston, Massachusetts. In this role, you will oversee the preparation, management, and distribution of contracts, subcontracts, and related documentation while collaborating with various departments to ensure smooth project operations. This position requires strong organizational skills, accuracy, and the ability to meet deadlines in a fast-paced environment.<br><br>Responsibilities:<br>• Create, track, and distribute subcontracts, purchase agreements, and change orders using DocuSign.<br>• Organize and maintain digital records in DocuSign and other document management systems.<br>• Provide training to project managers and assistant project managers on contract processes.<br>• Draft exhibits, coversheets, and other documentation for owner contracts using specialized software.<br>• Log, file, and distribute owner contracts through ProCore.<br>• Collaborate with project managers and accounting teams to collect necessary contract information.<br>• Schedule and coordinate job status reviews for senior management.<br>• Occasionally assist with reception desk tasks as needed.<br>• Perform additional duties as required to support team operations.
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Cambridge, Massachusetts. This position is entirely onsite and requires exceptional organizational skills to manage daily operations effectively. As the face of our company, you will play a key role in ensuring smooth communication and welcoming experiences for all guests and visitors.<br><br>Responsibilities:<br>• Create and manage work orders to ensure operational efficiency.<br>• Serve as the primary contact for greeting and checking in guests attending events.<br>• Issue visitor badges and maintain accurate records of guest access.<br>• Provide parking passes to visitors as required.<br>• Answer and direct calls using a multi-line phone system.<br>• Maintain clear and timely email correspondence with clients and internal teams.<br>• Organize files and documents to ensure easy retrieval and secure storage.<br>• Schedule appointments and manage calendars to support team operations.<br>• Utilize Microsoft Office tools, including Excel, Outlook, and Word, for administrative tasks.<br>• Deliver excellent customer service by addressing inquiries and resolving concerns promptly.
<p>Our client is seeking a Customer Care Manager to oversee the Customer Care Team, ensuring outstanding customer service across e-commerce channels and retail locations. This leader will actively support issue resolution, develop business opportunities in wholesale and corporate gifting, and drive ongoing customer loyalty. The role is based in Walpole, NH.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the Customer Care Team at the Walpole location</li><li>Handle multi-line phone systems, process orders, and address customer inquiries</li><li>Collaborate closely with retail teams to deliver exceptional customer service; assist with staff training</li><li>Design and deliver initial and annual refresher training for Customer Care Representatives</li><li>Proactively research and develop new account opportunities</li><li>Partner with E-Commerce management on new business initiatives</li><li>Conduct sales outreach: develop leads through cold calling, networking, and onsite customer visits</li><li>Build and maintain long-term customer relationships using creative follow-up communications to promote repeat business</li><li>Promote and sell company products with deep knowledge and enthusiasm</li><li>Respond to customer requests, quotations, and complaints promptly and professionally</li><li>Provide thorough follow-up to uncover and secure future business opportunities</li><li>Maintain accurate client accounts and data records</li><li>Utilize ERP systems and business tools to implement process improvements and best practices</li></ul><p><br></p>
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
We are looking for a detail-oriented File Clerk to join our team in Boston, Massachusetts. This Contract position involves supporting day-to-day office operations, ensuring smooth workflow, and maintaining an organized environment. The ideal candidate will handle a variety of administrative tasks while demonstrating strong organizational and communication skills.<br><br>Responsibilities:<br>• Ensure documents are scanned accurately and organized within the system.<br>• Assist in setting up conference rooms for meetings and events.<br>• Stock and maintain supplies in conference rooms to support an organized and efficient environment.<br>• Provide front desk coverage during receptionist lunch breaks, greeting visitors and answering calls.<br>• Label, sort, and manage files to maintain proper documentation.<br>• Support mailroom tasks, including sorting and distributing mail.<br>• Operate and handle multi-line phone systems efficiently.<br>• Perform hospitality tasks to ensure guests and staff are accommodated effectively.<br>• Collaborate with the receptionist to complete scanning and filing assignments.
We are looking for an organized and reliable Bilingual Administrative Assistant to join our team in Dorchester, Massachusetts. In this role, you will provide essential administrative support for property management operations, ensuring smooth communication and efficient handling of tenant inquiries. This is a long-term contract position that offers the opportunity to work in the dynamic real estate and facilities management industry.<br><br>Responsibilities:<br>• Manage office filing systems and organize documentation to ensure easy access.<br>• Input work orders into the Yardi system and follow up on their progress.<br>• Communicate updates to tenants regarding the status of ongoing projects or issues.<br>• Provide administrative support to the Property Manager, including scheduling and correspondence.<br>• Assess tenant eligibility by collecting necessary information such as income and other required documentation.<br>• Process maintenance work orders and coordinate with vendors to ensure timely completion.<br>• Maintain effective relationships with vendors and external service providers.<br>• Handle incoming calls using a multi-line phone system and direct them appropriately.<br>• Assist with processing tenant applications and other administrative tasks.<br>• Ensure the office operates efficiently by managing supplies and coordinating daily activities.
<p>Looking for a Senior Credit Analyst in Commercial and Industrial (C& I) Lending to join our growing client with new offices in Southern NH & Northshore MA. The Credit Analyst is responsible for assessing and ensuring the creditworthiness of the bank’s commercial clients. You will monitor client financial health, evaluate loan risks, and provide recommendations in line with banking policies and regulatory guidelines. The role focuses on conducting financial analysis, underwriting loan requests, and staying actively involved in credit decision-making to maintain a robust lending portfolio.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Collect and evaluate financial statements, borrowing base certificates, and covenant compliance reports from clients. Perform annual reviews and financial performance analyses.</li><li>Underwrite new loan requests and modifications for existing relationships, including financial statement spreading, cash flow assessments, collateral evaluation, and guarantor support.</li><li>Assign risk ratings, monitor covenant compliance, and recommend credit facilities that align with established policies.</li><li>Partner with Senior Credit Analysts, Account Officers, and other team members to meet credit needs. Participate in client meetings and internal discussions, providing data-driven recommendations.</li><li>Ensure adherence to regulatory requirements, bank credit policies, and internal guidelines.</li></ul>
We are looking for an experienced ERP Integration Manager to lead a long-term contract position in Boston, Massachusetts. This role involves overseeing the integration of advanced tools into existing systems, ensuring seamless functionality and stakeholder alignment. The ideal candidate will possess strong organizational skills, technical fluency, and the ability to bridge communication between technical teams and product stakeholders.<br><br>Responsibilities:<br>• Manage the year-long integration of IntroHive into Microsoft Dynamics CRM, ensuring the tool interacts effectively with Outlook and supports client behavior analysis.<br>• Collaborate closely with global teams to replace legacy systems, rolling out the new tool to senior-level stakeholders.<br>• Facilitate communication between technical teams and product stakeholders, translating system requirements into actionable insights.<br>• Organize and document technical processes, creating detailed notes and presentations for stakeholder alignment.<br>• Lead stakeholder engagement efforts, maintaining alignment across product, data, and IT teams.<br>• Oversee data mapping, process flows, and system enrichment to ensure the seamless functionality of digital tools.<br>• Monitor and analyze data ingestion and reporting metrics, ensuring operational dashboards meet business needs.<br>• Support change management initiatives, working with cross-functional teams to enable smooth transitions.<br>• Develop Tableau dashboards and other reporting tools to present actionable insights.<br>• Coordinate stakeholder communications, ensuring clear updates and alignment throughout the project lifecycle.
