<p>Robert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be responsible for providing Tier III level remote and desk-side "white glove" support, ensuring effective resolution of backend system tickets and successful performance of infrastructure and server maintenance. You will liaise with clients, improving their technical systems and ensuring their complete satisfaction. Candidates need experience working at an MSP with a proven track record of responding to a high-volume of tickets.</p><p>Responsibilities:</p><ol><li>Respond to and resolve backend system tickets including but not limited to physical disk status, event log errors, virtual disk space, DHCP/DNS management.</li><li>Perform infrastructure/server maintenance tasks including firewall firmware updates, switch updates, Dell Lifecycle, ESXi upgrades, and server patching.</li><li>Provide seamless support for Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, and PSAs such as Autotask or Connectwise.</li><li>Familiarize with Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, and Datto RMM/LogMeIn.</li><li>Use relevant programming languages for automation scripting tasks, manage VoIP systems, and gain experience with industry-specific applications in law, architecture, and finance.</li></ol><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Worcester, Massachusetts. This role involves hands-on technical support, where you will assist with hardware replacements and software installations. The ideal candidate will excel in troubleshooting and have a strong understanding of desktop systems and imaging processes.</p><p><br></p><p>Responsibilities:</p><p>• Replace and configure desktop machines -migrate from Windows 10 to Windows 11.</p><p>• Set up laptops, install necessary software, and ensure all systems are functioning correctly.</p><p>• Follow detailed instructions while adhering to company standards and protocols.</p><p>• Ensure all tasks are completed efficiently, including hardware imaging and software setup.</p><p>• Utilize Active Directory for account management and troubleshooting.</p><p>• Provide excellent customer service to employees during the transition process.</p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Providence, RI. In this role, you will assist with replacing and upgrading workstations, ensuring a seamless transition for users. This position requires technical expertise and the ability to work collaboratively with IT professionals to maintain operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Replace and upgrade desktop machines from Windows 10 to Windows 11 </p><p>• Configure laptops, install required software, and follow detailed setup instructions.</p><p>• Provide onsite support for 2-3 days to troubleshoot and resolve any setup challenges.</p><p>• Ensure proper functionality of hardware and software post-installation.</p><p>• Maintain a neat and detail-oriented appearance and adhere to a business casual dress code.</p><p>• Utilize Active Directory to manage user accounts and permissions as needed.</p><p><br></p>
<p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) <strong>Full-Time Full Desk IT Recruiter</strong>, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a <strong>full desk recruiting role</strong> that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As an Full Desk Technology Recruiter, you will:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li><strong>Source Candidates:</strong> Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li><strong>Candidate Engagement:</strong> Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li><strong>Support Candidate Lifecycle:</strong> Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li><strong>Build Talent Pipelines:</strong> Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p>Business Development & Client Sales (50% of role):</p><ul><li><strong>Client Acquisition:</strong> Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li><strong>Job Order Fulfillment:</strong> Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li><strong>Account Management:</strong> Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul><p><br></p>
<p>As a Customer Service Representative, you will serve as a critical part of our client's team, focusing on fraud monitoring, access control, and customer support. You will conduct manual fraud reviews based on insights from our fraud analysis partner, help maintain a secure and welcoming front desk environment, and provide support to our customers and Tier I support agents. This role is essential to ensuring a secure, smooth, and high-quality experience for both our customers and internal teams.</p><p> </p><p><strong>FRAUD MONITORING & ORDER REVIEW </strong></p><p>Review fraud alerts from our partner and assess whether flagged orders are consistent with legitimate customer behavior.</p><p>· Determine whether orders should be approved, held for more investigation, or cancelled based on the totality of the evidence.</p><p>· Escalate suspicious cases and document rationale and findings.</p><p>· Assist in refining fraud rules and collaborating with other departments (e.g., finance, fulfillment) to ensure secure order processing.</p><p> </p><p><strong>FRONT DESK SUPPORT</strong></p><p>· Monitor all visitor traffic through the facility’s main entrance; verify identification, sign in guests, and escort them as required.</p><p>· Receive, sort, and distribute incoming mail and packages.</p><p>· Assist in managing and relocating packages received at the front desk.</p><p> </p><p><strong>ADDITIONAL CUSTOMER SERVICE RESPONSIBILITIES</strong></p><p>· Collaboratively handle customer inquiries: read, respond to, and resolve service tickets submitted via email and contact forms.</p><p>· Communicate with customers via phone, email, and chat to resolve issues efficiently and professionally.</p><p>· Support Tier I offshore agents by resolving escalated issues or handling tasks they are not authorized to complete.</p><p>· Handle advanced order management inquiries and coordinate with delivery carriers (UPS, FedEx, etc.) when needed.</p><p>· Process customer refunds in accordance with internal policies and ensure proper documentation for each transaction.</p><p>· Maintain strong product knowledge to assist with order placement, troubleshooting, and general questions.</p><p>· Follow up on open issues to ensure customer satisfaction and timely resolution.</p>
<p>We are looking for an experienced Customer Care Center Specialist to join our team in Needham, Massachusetts for a long term contract opportunity. This is an fully in-person opportunity starting in October.</p><p><br></p><p>In this role, you will provide exceptional customer service and banking support while fostering strong relationships with clients. This is a long-term contract position in the banking industry, offering an excellent opportunity to contribute your skills in customer service and communication.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide effective solutions to their banking needs.</p><p>• Educate clients on available banking products, services, and self-service tools to enhance their experience.</p><p>• Troubleshoot and resolve issues related to digital banking platforms and loan services.</p><p>• Utilize multiple systems simultaneously while ensuring accuracy and maintaining a meticulous demeanor.</p><p>• Promote the bank’s core values by delivering outstanding service and building trust with customers.</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Boston, Massachusetts. In this role, you will be the first point of contact for customers, ensuring their inquiries are addressed efficiently and professionally. This position requires strong communication skills and a commitment to providing exceptional service.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls, addressing customer inquiries and concerns with professionalism.<br>• Provide accurate information regarding products, services, orders, and company policies.<br>• Process customer orders and ensure accurate data entry into the system.<br>• Resolve customer issues effectively, escalating complex cases to the appropriate department when necessary.<br>• Maintain detailed and accurate customer interaction records to ensure seamless follow-ups.<br>• Assist with outbound calls as needed to follow up on customer requests or confirm order details.<br>• Collaborate with other team members to ensure consistent and high-quality customer service.<br>• Stay updated on company policies, procedures, and product offerings to better assist customers.<br>• Identify opportunities to improve customer satisfaction and recommend process enhancements.
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Natick, Massachusetts. In this role, you will serve as the initial point of contact for visitors and callers, ensuring smooth communication and efficient administrative operations. The ideal candidate will possess excellent organizational and interpersonal skills, with proficiency in handling multiple tasks simultaneously.<br><br>Responsibilities:<br>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.<br>• Greet and assist visitors in a courteous and detail-oriented manner.<br>• Organize and maintain office files to ensure easy accessibility.<br>• Manage email correspondence, responding promptly and accurately to inquiries.<br>• Schedule appointments and coordinate meeting arrangements as needed.<br>• Perform data entry tasks with a high level of accuracy and attention to detail.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, for various administrative tasks.<br>• Provide exceptional customer service to both internal and external stakeholders.<br>• Collaborate with team members to ensure efficient workflow and communication.<br>• Maintain a tidy and welcoming reception area.
<p><strong>Job Title:</strong> Medical Claims Auditor - RN Auditor</p><p><strong>Location:</strong> Massachusetts – 90% Remote</p><p><strong>Job Type:</strong> 1 Year Contract - Potential for Perm Hire</p><p><strong>Hours:</strong> 40 hours per week</p><p><strong>Start Date:</strong> December 1, 2025</p><p><strong>Job Description</strong></p><p>We are seeking a qualified <strong>Auditor</strong> with healthcare experience to support Program Integrity activities for a state healthcare program. This role focuses on conducting both desk and onsite audits of healthcare providers to ensure compliance with contractual standards and regulatory requirements.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Conduct audits (onsite and desk-based) of healthcare providers in alignment with state program guidelines</li><li>Travel locally as required to perform onsite audits (1-4 times per month)</li><li>Evaluate claims and provider documentation for compliance and accuracy</li><li>Collaborate with internal audit teams and leadership to maintain audit quality standards</li><li>Document findings and present audit outcomes clearly and effectively</li><li>Use Microsoft Office tools to manage reports, track audits, and communicate outcomes</li><li>Adhere to defined Service Level Agreements (SLAs) for audit completion and reporting</li></ul>
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>Principal Responsibilities:</p><p><br></p><p>· Prepare and distribute invoices to customers</p><p><br></p><p>· Post payments received against appropriate customer accounts</p><p><br></p><p>· Look up and post any adjustments to the proper general ledger account</p><p><br></p><p>· Telephone, fax/email customers to obtain any additional data to support proper cash application, collection activities</p><p><br></p><p>· Participate in inventory record keeping activities.</p><p><br></p><p>· Receive and verify invoices and requisitions for goods and services</p><p><br></p><p>· Process invoices for payment to vendors by preparing and entering them into Accounts Payable system</p><p><br></p><p>· Research and resolve issues related to vendor payments</p><p><br></p><p>· Maintain and post ship-start (order) files into system</p><p><br></p><p>· Confirm and modify pricing, of raw materials & finished goods, as necessary in accordance to policy</p><p><br></p><p>· Participate in period-end close activities as determined by Finance leadership.</p><p><br></p><p>· Participate in financial audits as needed or requested</p><p><br></p><p>· Create and distribute any assigned daily system report(s) to appropriate company personnel</p><p><br></p><p>· Provide front line customer relations support (employees, vendors, customers, etc.)</p><p><br></p><p>· Maintain updated vendor files and correspondence.</p><p><br></p><p>· Provide backup for reception – answering phone calls, directing visitors, distributing mail, ordering office supplies when necessary.</p><p><br></p><p>· All other duties as assigned</p><p><br></p><p><br></p><p>Please send resume to jeremy.tranfaglia@roberthalf</p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function. It's a great opportunity for someone earlier in their career whose energetic and business minded. Tons of room for growth/advancement. </p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon! You can email Bill.Nichols@roberthalf directly too. </p>
We are looking for an experienced Sr. Credit and Collections detail oriented to oversee and lead financial operations and ensure efficiency in credit management and collections processes. This long-term contract position requires a proactive leader capable of handling complex workflows and maintaining high-quality standards. Based north of Boston, this role offers a unique opportunity to contribute to a dynamic and fast-paced environment. <br> Responsibilities: • Manage and optimize day-to-day credit and collections operations, ensuring timely and accurate processes. • Oversee the collection of receivables for approximately 350 clients, totaling $30 million. • Utilize Great Plains accounting software to process and track collections efficiently. • Support billing operations and Salesforce integration to streamline backend processes. • Provide hands-on support to team members to enhance department productivity. • Maintain effective communication with clients to resolve disputes and ensure prompt payments. • Collaborate with leadership on strategic initiatives to improve collections processes and reporting. • Ensure compliance with company policies and financial regulations while achieving bottom-line results.
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Waltham, Massachusetts. In this role, you will serve as the first point of contact for visitors and employees, ensuring smooth daily operations and maintaining a welcoming office environment. This position requires strong administrative skills and a proactive approach to handling various office tasks.<br><br>Responsibilities:<br>• Welcome visitors and employees with a courteous demeanor and assist with issuing badges.<br>• Coordinate lunch orders and maintain the organization of common areas, including stocking refrigerators.<br>• Address building-related issues and liaise with facility management as needed.<br>• Operate a multi-line phone system to manage inbound calls efficiently.<br>• Utilize mobile applications to manage door access and other office systems.<br>• Ensure the office remains well-organized and stocked with necessary supplies.<br>• Provide general administrative support to team members as required.
<p>Looking for a Senior Credit Analyst in Commercial and Industrial (C& I) Lending to join our growing client with new offices in Southern NH & Northshore MA. The Credit Analyst is responsible for assessing and ensuring the creditworthiness of the bank’s commercial clients. You will monitor client financial health, evaluate loan risks, and provide recommendations in line with banking policies and regulatory guidelines. The role focuses on conducting financial analysis, underwriting loan requests, and staying actively involved in credit decision-making to maintain a robust lending portfolio.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Collect and evaluate financial statements, borrowing base certificates, and covenant compliance reports from clients. Perform annual reviews and financial performance analyses.</li><li>Underwrite new loan requests and modifications for existing relationships, including financial statement spreading, cash flow assessments, collateral evaluation, and guarantor support.</li><li>Assign risk ratings, monitor covenant compliance, and recommend credit facilities that align with established policies.</li><li>Partner with Senior Credit Analysts, Account Officers, and other team members to meet credit needs. Participate in client meetings and internal discussions, providing data-driven recommendations.</li><li>Ensure adherence to regulatory requirements, bank credit policies, and internal guidelines.</li></ul>
<p>Looking for a Credit Analyst in Commercial and Industrial (C& I) Lending to join our growing client here in the Greater Boston area. The Credit Analyst is responsible for assessing and ensuring the creditworthiness of the bank’s commercial clients. You will monitor client financial health, evaluate loan risks, and provide recommendations in line with banking policies and regulatory guidelines. The role focuses on conducting financial analysis, underwriting loan requests, and staying actively involved in credit decision-making to maintain a robust lending portfolio.</p><p><br></p><p><u>Key Responsibilities</u></p><ul><li>Collect and evaluate financial statements, borrowing base certificates, and covenant compliance reports from clients. Perform annual reviews and financial performance analyses.</li><li>Underwrite new loan requests and modifications for existing relationships, including financial statement spreading, cash flow assessments, collateral evaluation, and guarantor support.</li><li>Assign risk ratings, monitor covenant compliance, and recommend credit facilities that align with established policies.</li><li>Partner with Credit Analysts, Account Officers, and other team members to meet credit needs. Participate in client meetings and internal discussions, providing data-driven recommendations.</li><li>Ensure adherence to regulatory requirements, bank credit policies, and internal guidelines.</li></ul><p><br></p>
