We are looking for a skilled Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal users, ensuring their issues are resolved efficiently and effectively. This is a long-term contract position ideal for an individual with a passion for problem-solving and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Respond promptly to technical support requests from internal users, ensuring all issues are addressed with professionalism.<br>• Diagnose and resolve software, hardware, and network problems across various platforms, including Microsoft, Apple, and Android devices.<br>• Utilize troubleshooting skills to address issues related to Cisco and Citrix technologies.<br>• Maintain detailed documentation of customer interactions and solutions within designated systems.<br>• Support configuration management and hardware deployments for end users.<br>• Assist with Active Directory administration, including account setup and maintenance.<br>• Provide guidance on the use of computer systems and applications to enhance user experience.<br>• Collaborate with team members to identify opportunities for process improvements within the service desk operations.<br>• Ensure consistent compliance with organizational policies and standards.<br>• Stay updated on emerging technologies to better support user needs.
<p>Robert Half is looking for a highly organized and proactive Service Desk Coordinator to join our client in Boston, Massachusetts. This role is pivotal in ensuring the smooth operation of their service desk, including managing ticket queues, dispatching support teams, and maintaining efficiency in service delivery. If you're passionate about optimizing workflows, coordinating resources, and delivering exceptional client service, this position offers a fantastic opportunity to grow within a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the help desk ticket queue to ensure timely responses and proper escalation of issues.</p><p>• Coordinate the dispatching of service desk teams to client sites as needed.</p><p>• Monitor team workflows to ensure focus on priority tasks and adherence to service standards.</p><p>• Assist with project management tasks, including planning, tracking, and execution of IT projects.</p><p>• Collaborate with vendors for procurement, licensing, and resource allocation to meet organizational needs.</p><p>• Maintain accurate documentation of processes, systems, and service delivery updates.</p><p>• Identify inefficiencies in service delivery and recommend improvements to enhance operations.</p><p>• Facilitate client reporting and scheduling to ensure seamless communication and support.</p><p>• Support internal coordination efforts, including meeting calendars and resource planning.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.<br>• Perform equipment installations, configurations, repairs, and replacements as needed.<br>• Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.<br>• Assist with onboarding and offboarding processes, including workstation setup and account verification.<br>• Provide technical assistance for audiovisual setups during meetings and events.<br>• Support IT operations in office and lab environments, including specialized lab IT systems.<br>• Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.<br>• Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.<br>• Ensure compliance with standard operating procedures and maintain a high level of customer service.
<p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) <strong>Full-Time Full Desk IT Recruiter</strong>, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a <strong>full desk recruiting role</strong> that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As an Full Desk Technology Recruiter, you will:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li><strong>Source Candidates:</strong> Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li><strong>Candidate Engagement:</strong> Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li><strong>Support Candidate Lifecycle:</strong> Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li><strong>Build Talent Pipelines:</strong> Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p>Business Development & Client Sales (50% of role):</p><ul><li><strong>Client Acquisition:</strong> Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li><strong>Job Order Fulfillment:</strong> Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li><strong>Account Management:</strong> Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
We are looking for a compassionate and meticulous Call Center Specialist to join our team on a Contract to Permanent basis in Springfield, Vermont. In this role, you will serve as the first point of contact for individuals seeking assistance, helping them connect with vital resources and services. This position requires strong communication skills, the ability to handle sensitive situations with empathy, and a commitment to providing excellent support to clients.<br><br>Responsibilities:<br>• Respond to incoming calls and connect individuals to the appropriate programs or services.<br>• Assist clients with completing applications for housing, food, or fuel assistance.<br>• Communicate empathetically with individuals who may be in crisis or facing challenging circumstances.<br>• Accurately input and manage client data within internal systems.<br>• Collaborate with caseworkers and program staff to ensure timely and effective client support.<br>• Perform administrative tasks such as data entry, documentation, and follow-up communications.<br>• Maintain confidentiality and uphold the organization’s values of dignity and respect for all clients.<br>• Provide clear and precise communication while addressing client concerns and inquiries.
We are looking for a dedicated and detail-oriented Sr. Operations Analyst to join our team in Andover, Massachusetts. In this long-term contract position, you will play a vital role in supporting sales and operational functions, ensuring seamless processes and optimized business performance. This role requires a proactive approach to managing quotes, partner engagement workflows, and operational tracking.<br><br>Responsibilities:<br>• Prepare and oversee quotes, ensuring accuracy and timely approvals to support sales deals.<br>• Coordinate partner-related processes, including work authorizations and purchase orders, to streamline operations.<br>• Maintain and enhance operational trackers and spreadsheets for monitoring business metrics and performance.<br>• Collaborate effectively with cross-functional teams such as sales, procurement, and finance to align objectives.<br>• Provide administrative and operational support, addressing challenges and ensuring smooth workflows.<br>• Optimize processes for partner engagement and procurement workflows to improve efficiency.<br>• Utilize internal systems like Oracle, Apptus, and Clarity to manage data and operational tasks.<br>• Contribute to capacity management and operational scorecard metrics to assess and improve team performance.<br>• Implement Configure Price Quote (CPQ) tools to support quoting and deal management.<br>• Assist in the development and management of SharePoint-based tools for operational tracking.
We are looking for a skilled receptionist to join our team in Stratham, New Hampshire. This contract position requires a detail-oriented individual who can manage front desk operations, handle communications, and provide exceptional customer service. The ideal candidate will demonstrate strong organizational and technical skills while maintaining a welcoming and efficient environment.<br><br>Responsibilities:<br>• Operate and manage multi-line phone systems to answer and direct calls effectively.<br>• Provide excellent customer service by addressing inquiries and resolving issues promptly.<br>• Perform accurate data entry tasks to maintain organized records and databases.<br>• Manage email correspondence professionally and respond to messages in a timely manner.<br>• Coordinate and schedule appointments, ensuring smooth calendar management.<br>• Utilize Microsoft Excel, Word, and Outlook for various administrative tasks.<br>• Organize and maintain files, ensuring easy access to important documents.<br>• Foster positive interpersonal interactions to create a welcoming atmosphere for clients and visitors.<br>• Support team members with administrative duties as needed.
<p>We are seeking a Finance Business Partner to join a high-growth organization and play a key role in driving strategic and financial performance across multiple business functions. This role offers the opportunity to act as a trusted advisor to senior leadership and directly influence business strategy, growth, and operational efficiency.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Act as a trusted advisor to senior leadership across Insurance Product, Commercial, Sales & Service Center, and Customer Lifecycle teams</li><li>Lead financial planning, valuation, OKR & QBR development, and provide strategic support for commission revenue structures, product revenue, renewal revenue, and a significant portion of the operating expense base</li><li>Build and present financial business cases for product launches, carrier negotiations, post-sale customer management, and workforce management decisions</li><li>Oversee risk management and valuation of strategic initiatives, including integration of platform installment fees projected to drive a substantial portion of future revenue</li><li>Partner on sales incentive plan design and implementation, ensuring alignment with efficiency and growth goals</li><li>Contribute to company-wide LTV modeling to guide channel and product strategy</li><li>Build reporting models to support customer lifecycle analysis, investment decisions, and retention strategies</li><li>Lead in-depth analysis of business and financial trends, driving performance-focused conversations with stakeholders</li><li>Manage partnership compensation models and collaborate with accounting for accurate and timely execution</li><li>Oversee expense management, including contract review, reporting, and headcount forecasting</li><li>Lead annual budgeting cycles, helping set strategic priorities and long-term financial targets</li><li>Collaborate across the finance organization to align on best practices, tools, and process improvements</li></ul><p><br></p><p><br></p>
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>We are looking for a highly skilled RN Auditor to join our team in Boston, Massachusetts. This RN Auditor position offers a long-term contract opportunity for a detail-oriented individual with a strong background in auditing, claims administration, and compliance within the healthcare sector. The ideal RN Auditor candidate will play a critical role in ensuring program integrity through detailed audits, effective communication, and adherence to service level agreements.</p><p><br></p><p>Responsibilities:</p><p>• Conduct onsite and desk audits of healthcare providers to ensure compliance with program integrity standards.</p><p>• Analyze claims and coding data to identify discrepancies and recommend corrective actions.</p><p>• Collaborate with team leads and other auditors to align audit processes with contractual service level agreements.</p><p>• Prepare detailed reports and presentations summarizing audit findings and recommendations.</p><p>• Utilize Microsoft Office tools to manage audit documentation and communication effectively.</p><p>• Monitor compliance with healthcare regulations and standards, ensuring alignment with organizational policies.</p><p>• Provide insights and solutions to enhance recovery and resolution processes.</p><p><br></p>
We are looking for a detail-oriented and personable Receptionist to join our team in Boston, Massachusetts. This role is ideal for someone who thrives in a dynamic environment and enjoys being the first point of contact for clients and guests. As a vital member of the team, you will play a key role in ensuring smooth office operations and delivering exceptional customer service.<br><br>Responsibilities:<br>• Greet visitors warmly and ensure they are directed to the appropriate person or department.<br>• Operate and manage a multi-line phone system, including transferring calls and taking messages as needed.<br>• Assist with client communications, ensuring timely and detail-oriented responses to inquiries.<br>• Maintain the reception area to ensure it is welcoming and organized.<br>• Schedule and coordinate meetings, including setting up videoconferencing tools such as Zoom.<br>• Provide administrative support, including drafting correspondence and managing basic office tasks.<br>• Foster positive interpersonal relationships with clients, team members, and visitors.<br>• Monitor incoming mail and packages, ensuring proper distribution.<br>• Handle competing priorities in a fast-paced environment with efficiency and professionalism.<br>• Collaborate with the team to support overall office operations.
<p>Robert Half is Seeking a Tier 1 support engineer. In this role, you will be the first point of contact for resolving technical issues in a managed services environment. This position requires excellent troubleshooting abilities, strong communication skills, and a commitment to delivering exceptional customer support.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-level technical support to resolve system and user issues promptly and effectively.</p><p>• Collaborate with senior engineers and team members to address and resolve complex technical problems.</p><p>• Analyze and identify recurring technical issues, contributing to the development of long-term solutions.</p><p>• Maintain accurate documentation of support requests and resolutions within the ticketing system.</p><p>• Participate in on-call rotations, which may include evening and weekend shifts.</p><p>• Stay up-to-date with required technical training and certifications to enhance skill sets.</p><p>• Configure and troubleshoot printer setups for both remote and on-premise environments.</p><p>• Utilize Remote Monitoring and Management (RMM) tools to ensure system health and performance.</p><p>• Assist with the management of Active Directory (On-Prem and Azure O365) and Group Policy settings.</p><p>• Support networking tasks, including VPN setups, VoIP configurations, and ensuring compliance with security protocols.</p>
<p>Our client, a successful law firm with offices all over the country, is seeking a skilled Legal Administrative Assistant to provide exceptional support to a managing partner and another executive in a fast-paced legal environment. </p><p><br></p><p>Location: Boston, MA</p><p>Salary: $66,000 - $120,000 (depending on experience) </p><p>Schedule: Hybrid (3 days in, 2 days remote)</p><p>Role: Legal Administrative Assistant</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide high-level administrative support to a managing partner and an executive, ensuring smooth operations and organization.</li><li>Maintain effective communication and teamwork across departments to ensure seamless collaboration.</li><li>Drafts and prepares highly sensitive and confidential documents, including memoranda, correspondence, pleadings, reports, and other legal materials.</li><li>Takes initiative to ensure the accuracy and completeness of materials, billing invoices, and reports; thoroughly proofreads documents to ensure compliance with firm policies and procedures.</li><li>Demonstrates strong working knowledge of Electronic Court Filing (ECF) systems and adheres to court-specific filing requirements.</li><li>Accurately enters and submits attorney time records in line with firm’s Time Entry Policy.</li><li>Acts as a key liaison and point of contact for clients and external advisors, maintaining professional communication.</li><li>Handles and prioritizes incoming communications including calls, mail, and emails.</li><li>Researches and responds to client or internal inquiries as needed.</li><li>Assists with business development initiatives and related project support.</li><li>Maintains expertise in iManage (document management system), ensuring timely and organized filing of all client-related documents, both electronic and physical.</li><li>Manages attorney calendars, including scheduling and providing timely reminders.</li><li>Coordinates meetings, handling all logistics such as attendee notifications, setup, follow-up correspondence, meeting minutes, and required documentation.</li><li>Prepares materials and develops presentations for meetings and internal/external use.</li><li>Oversees travel arrangements and logistics for attorneys.</li><li>Monitors client budgets, reviews invoices, and processes expense reports accurately and promptly.</li></ul>
<p>We are looking for an experienced Senior Finance professional to lead a comprehensive implementation program. This long-term contract position can be fully remote and offers an exciting opportunity to drive strategic financial transformation across multiple workstreams. The ideal candidate will play a pivotal role in program governance, risk management, and ensuring alignment with organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, execution, and delivery of the Finance implementation program across multiple workstreams.</p><p>• Collaborate with finance, IT, and system integration teams to establish program governance, ensuring alignment on objectives, timelines, and deliverables.</p><p>• Identify, assess, and mitigate program risks and issues, driving leadership discussions to achieve successful outcomes.</p><p>• Coordinate efforts for organizational change management, testing, data conversion, and security to support enabling workstreams.</p><p>• Regularly update the executive team and steering committee on program progress and key milestones.</p><p>• Ensure resources are effectively assigned and program plans are aligned to meet strategic goals.</p><p>• Drive financial reporting enhancements and support annual budgeting processes to align with organizational objectives.</p>
