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1 result for Help Desk in Manchester, NH
- Danvers, MA
- onsite
- Temporary / Contract
- 38 - 40 USD / Hourly
- We are looking for an experienced Help Desk Analyst II - White Glove Support to provide high-touch technical assistance for employees in Massachusetts. This long-term contract position is ideal for someone who excels in a fast-moving environment, supports both Windows and Mac systems, and brings a service-focused approach to desktop and end-user support. The role will help maintain a reliable corporate computing environment while contributing to technology improvements, consistent standards, and strong operational support.<br><br>Responsibilities:<br>• Deliver white-glove desktop support for a global employee population, ensuring issues are addressed promptly and service expectations are consistently met.<br>• Prepare, configure, image, and rebuild Windows and Mac computers for new deployments, replacements, and refresh cycles.<br>• Diagnose and resolve hardware, software, and peripheral problems, including reinstallations, repairs, and system recovery activities.<br>• Manage incoming support requests through the ticketing queue, set priorities effectively, and communicate updates to meet agreed service levels.<br>• Partner with infrastructure and other IT teams to document workflows, maintain support procedures, and improve knowledge sharing.<br>• Evaluate end-user technologies and contribute recommendations for tools, processes, and support practices that enhance productivity and user experience.<br>• Identify opportunities to streamline device deployment, software distribution, and upgrade activities through automation and process improvement.<br>• Provide guidance and mentorship to less experienced support staff, helping raise team effectiveness and consistency.<br>• Support planned after-hours technical work when needed for upgrades, maintenance, or issue resolution.
- 2026-08-12T00:00:00Z