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7 results for Customer Experience Marketing Manager in Manchester, NH

Customer Service Manager

Northborough, MA
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
We are looking for a Customer Service Manager to lead day-to-day customer support operations and ensure a responsive, organized experience for domestic and international clients in Northborough , Massachusetts. This role combines team leadership with hands-on order coordination, shipping support, and cross-functional collaboration across sales, production, and quality teams. The ideal candidate brings a strong background in regulated or manufacturing environments and is comfortable improving processes while maintaining high service standards. Responsibilities:• Lead, coach, and evaluate customer service team members to build a high-performing department focused on accuracy, responsiveness, and customer satisfaction.• Partner with sales leadership and internal stakeholders to deliver consistent service, resolve escalations, and support business objectives.• Oversee open orders, quotations, and proforma activity to ensure timely follow-up, accurate communication, and on-schedule shipment execution.• Manage international order fulfillment from order review through delivery, including coordination with distributors, carriers, and internal teams.• Prepare and review export-related paperwork such as proforma invoices, delivery documentation, shipping records, and related transaction files.• Confirm inventory availability, communicate shortages or backorders to the appropriate teams, and help align customer commitments with production timelines.• Support returns and initial complaint handling, partnering with quality personnel when product concerns require further investigation.• Maintain accurate customer records and operational notes in CRM or order management systems while ensuring service and shipping areas remain organized and properly supplied.• Update departmental procedures and work instructions as processes evolve, and contribute to marketing or administrative initiatives when needed.
2026-07-22T00:00:00Z

Product Marketing Manager

Boston, MA
remote
Temporary / Contract
50 - 55 USD / Hourly
Robert Half is seeking a Product Marketing Manager to support product launch initiatives and go-to-market execution for a growing organization. This role is ideal for a strategic yet hands-on marketer who can translate complex product capabilities into compelling messaging, develop sales enablement content, and collaborate closely with Product, Engineering, Sales, and Customer Success teams. Responsibilities<ul><li>Lead and execute go-to-market initiatives, ensuring successful launch planning, messaging, and cross-functional alignment.</li><li>Develop product marketing and sales enablement assets including presentations, one-pagers, messaging frameworks, and customer-facing communications.</li><li>Partner with Product Management, Engineering, Sales, and Customer Success teams to gather insights, define value propositions, and support product adoption.</li><li>Manage project deliverables across multiple launches, coordinating stakeholder reviews and maintaining content within project and enablement platforms.</li><li>Support internal training and sales readiness efforts by creating and maintaining enablement resources and product knowledge materials.</li></ul>
2026-07-20T00:00:00Z

Marketing Communications Coordinator

Boston, MA
onsite
Temporary / Contract
30 - 35 USD / Hourly
Robert Half is seeking a Communications Manager for a temporary contract opportunity with a mission-driven organization. This individual will play a key role in maintaining communications, marketing, branding, and digital engagement efforts while supporting ongoing organizational initiatives. This is an excellent opportunity for a communications detail oriented who can quickly integrate into a fast-paced environment, manage multiple priorities, and produce high-quality content across digital and print channels. The ideal candidate is a strong writer, skilled storyteller, and strategic communicator who can work independently while collaborating effectively with cross-functional teams. Responsibilities:<ul><li>Create and manage content across digital and print channels, including website content, newsletters, marketing materials, and organizational communications.</li><li>Oversee website updates, email marketing, and social media platforms to maintain an engaging and consistent digital presence.</li><li>Support branding, marketing campaigns, events, and fundraising initiatives while ensuring consistency across all communications.</li><li>Draft press materials and help identify opportunities to increase organizational visibility through strategic communications.</li><li>Partner with internal stakeholders to manage multiple projects, prioritize deadlines, and deliver high-quality communications.</li></ul>
2026-07-14T00:00:00Z

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-07-22T00:00:00Z

Marketing Enablement Associate

Boston, MA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
I'm recruiting for a Marketing Enablement Associate role at a well-established, privately owned global investment management firm. This is a great opportunity for someone looking to grow their career at the intersection of marketing, client reporting, and financial services. This is a hybrid role, 3-4 days in office. What You'll Be Doing:• Managing client reporting across daily, monthly, quarterly, and ad-hoc deliverables• Maintaining and updating content on external websites and client-facing platforms• Supporting relationship managers with client queries and reporting needs• Collaborating with Technology teams on system enhancements and UAT• Working within a Sales Enablement platform (Seismic) to build and optimize content• Coordinating longer-term projects including financial statements and board reporting What They're Looking For:• 3–5+ years of experience in investment management or a related field• Seismic experience is a Must
2026-07-28T00:00:00Z

Marketing Project Manager

Boston, MA
remote
Temporary / Contract
40 - 45 USD / Hourly
Robert Half is seeking a Marketing Project Manager for a 5+ month contract in the Greater Boston area. This is a remote, 37.5-hour-per-week opportunity; candidates must be willing and able to work eastern (EST) hours. The Project Manager will support a fast-paced marketing team across digital and integrated marketing initiatives while driving workflow efficiency, stakeholder alignment, and operational excellence across the marketing organization. The ideal candidate is a proactive problem-solver with experience managing complex marketing projects, navigating cross-functional teams, and leveraging project management tools. Key Responsibilities:<ul><li>Manage end-to-end delivery of brand, digital, social, content, and integrated marketing projects</li><li>Partner with Brand, Content, Social, Digital, Creative, and Marketing teams to drive project execution</li><li>Lead project kickoffs, status meetings, stakeholder reviews, and retrospectives</li><li>Build and maintain project plans, timelines, dependencies, and resource allocations</li><li>Monitor project progress and proactively identify and mitigate risks</li><li>Manage project intake, workflow, approvals, and trafficking processes</li><li>Utilize Adobe Workfront or similar tools to track projects, priorities, and deliverables</li><li>Facilitate communication across stakeholders, leadership, agencies, and external partners</li><li>Develop project documentation, status reports, and dashboards</li><li>Identify process improvements that increase efficiency, collaboration, and speed-to-market</li></ul>
2026-07-31T00:00:00Z

Client Service Representative

Boston, MA
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Client Service Representative to support client relationships and deliver a high standard of service for a long-term contract opportunity. In this role, you will serve as a key point of contact for client requests, coordinate with internal teams to resolve issues, and help ensure service commitments are met across multiple products. This position is well suited for someone who can manage competing priorities, communicate clearly, and work effectively in a hybrid environment. Responsibilities:• Serve as a primary contact for day-to-day client questions, providing timely updates, clear guidance, and appropriate follow-up on open items.• Assess incoming requests, route complex matters to the right teams, and track escalations through resolution to maintain strong client support.• Join scheduled client discussions when needed, offering service updates and helping address operational concerns or outstanding requests.• Review client-related reporting and identify potential service risks, bringing concerns forward when issues could affect the client experience.• Partner with internal departments and external providers to coordinate deliverables, resolve service issues, and keep priorities aligned.• Use internal systems and technology platforms to document inquiries, research account details, and manage service activity efficiently.• Help clients adopt available digital tools and automation features by explaining functionality and encouraging effective use of new solutions.• Monitor required client records and supporting documentation, including tax forms, account details, and authorized signer information, and flag gaps that could create risk.• Contribute to team initiatives, control reviews, and audit-related activities that strengthen service quality and operational compliance.
2026-07-29T00:00:00Z