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5 results for Customer Experience Marketing Manager in Manchester, NH

Customer Experience Specialist

Nashua, NH
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Customer Experience Specialist to join a team in New Hampshire in a contract-to-permanent position. This role focuses on delivering responsive support to business customers, managing order-related activities, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer support with administrative follow-up. Responsibilities: • Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests. • Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately. • Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories. • Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations. • Complete administrative and back-office tasks that help keep daily customer service operations running smoothly. • Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs. • Perform billing-related activities, review account charges, and help manage order backlogs and backordered items. • Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur.
2026-06-15T00:00:00Z

Marketing Manager

Boston, MA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
Are you a Senior Marketing Coordinator or Marketing Coordinator with 4-5+ years of AEC marketing experience ready to take the next step and become a Marketing Manager with a path to becoming a Marketing Director? I’m working on a hybrid Marketing Manager position requiring three days a week in the Boston office. Target salary is 90-95K but the client could potentially flex up to the 100K or so range for the right experience. We’re seeking a strategic, hands-on Marketing Manager to help shape how our client pursues and wins new business. In this role, you’ll work closely with firm leadership and business development to develop pursuit strategies, craft compelling proposals and presentations, and strengthen the firm’s overall marketing approach. This is an excellent opportunity for an experienced AEC marketing professional who enjoys both strategy and execution and is interested in growing into a Director-level leadership role over time. What You’ll Do<ul><li>Partner with leadership and business development to shape pursuit strategy, positioning, and messaging</li><li>Lead the development of proposals, presentations, and interview materials from kickoff through final delivery</li><li>Write and edit clear, compelling content that translates complex work into persuasive stories</li><li>Advance visual storytelling through the use of graphics, data, photography, and videography</li><li>Collaborate with internal marketing team members to create polished, high-quality materials</li><li>Manage awards submissions, support thought leadership initiatives, and contribute to PR efforts</li><li>Improve marketing systems, templates, workflows, and opportunity tracking</li><li>Help ensure continuity between business development activities and active pursuits</li><li>Guide external brand presence across platforms such as LinkedIn and Instagram</li></ul>
2026-05-27T00:00:00Z

Customer Service Representative

Concord, NH
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Customer Service Representative to support utility customers in Concord, New Hampshire through a Long-term Contract opportunity. This role is ideal for someone who communicates clearly, handles billing-related questions with confidence, and delivers dependable service across phone and CRM channels. The position begins with onsite training for approximately 4 to 6 weeks and then moves to a hybrid schedule with in-office work on Tuesdays and Thursdays, while remaining flexible for emergency staffing adjustments when needed. Responsibilities:• Respond to incoming customer calls and provide timely, courteous assistance for service-related questions and account concerns.• Use CRM tools to document interactions accurately, update account details, and track follow-up actions.• Help customers understand billing information, investigate charges, and resolve payment-related inquiries with care and accuracy.• Maintain a high standard of service while managing multiple requests in a fast-paced support environment.• Escalate complex customer issues when appropriate and coordinate with internal teams to support resolution.• Adapt to schedule changes during emergency situations, including weather-related events that may require additional coverage.• Participate in onsite onboarding and training before transitioning into the established hybrid work arrangement.
2026-06-05T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are seeking detail-oriented and compassionate Customer Service Representatives in Nashua, NH 03060 to join our team in fast-paced service environments. In this role, you will be the first point of contact for customers and visitors, helping ensure a smooth, positive experience from arrival through resolution. Ideal candidates bring strong customer service skills, attention to detail, and the ability to thrive in high-volume, high-pressure settings.Responsibilities:<ul><li>Greet and assist customers, clients, and visitors in a courteous and professional manner.</li><li>Collect and verify customer information accurately.</li><li>Handle check-ins, service intake, scheduling, and general front-desk support duties.</li><li>Explain forms, policies, and procedures clearly to customers.</li><li>Maintain accurate data entry in electronic systems.</li><li>Coordinate with internal teams to ensure efficient service flow and issue resolution.</li><li>Protect customer confidentiality and handle sensitive information appropriately.</li><li>Adapt to fast-paced environments with changing priorities and needs.</li><li>Provide exceptional customer service, especially in high-stress situations.</li></ul>
2026-06-12T00:00:00Z

Marketing Enablement Associate

Boston, MA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
I'm recruiting for a Marketing Enablement Associate role at a well-established, privately owned global investment management firm. This is a great opportunity for someone looking to grow their career at the intersection of marketing, client reporting, and financial services. This is a hybrid role, 3-4 days in office. What You'll Be Doing:• Managing client reporting across daily, monthly, quarterly, and ad-hoc deliverables• Maintaining and updating content on external websites and client-facing platforms• Supporting relationship managers with client queries and reporting needs• Collaborating with Technology teams on system enhancements and UAT• Working within a Sales Enablement platform (Seismic) to build and optimize content• Coordinating longer-term projects including financial statements and board reporting What They're Looking For:• 3–5+ years of experience in investment management or a related field• Seismic experience is a Must
2026-05-21T00:00:00Z