<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience. Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>For the right level of experience the budgeted salary range is $55-65K + bonus. Very good benefits, and legitimate growth potential opportunities too. </p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
<p>We are searching for an Account Specialist to join our team in the high-tech engineering industry. This role is based in Springfield, Vermont and offers a contract to hire employment opportunity. As an Account Specialist, you will be the primary point of contact for our customers, handling their inquiries, resolving their issues, and selling our cutting-edge products and services. </p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for customers, addressing their inquiries through various channels such as phone calls, emails, and online chats.</p><p>• Sell and promote our company's products and services to both new and existing customers, using techniques such as up-selling and suggestive selling.</p><p>• Maintain a comprehensive understanding of our company's products, services, pricing, and technical capabilities to effectively communicate with customers.</p><p>• Work with customers to answer questions about service features, options, upgrades, and billing/payment concerns.</p><p>• Initiate service orders to begin, upgrade, or terminate service, and handle number porting requests to begin service.</p><p>• Accept and post payments to customer accounts, and investigate and resolve customer billing issues.</p><p>• Establish payment arrangements with customers according to credit policy guidelines.</p><p>• Perform clerical duties such as filing, data entry, and record maintenance.</p><p>• Assist with processing batch payments and applying monthly recurring credit card payments.</p><p>• Use MS Office tools proficiently to perform tasks and manage customer data.</p>
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>We are looking for a dedicated Loan Servicing Specialist to join our team in Quincy, MA. In this role, you will handle a variety of responsibilities related to mortgage and consumer loans, ensuring all processes align with credit union policies and regulatory requirements. This is a great opportunity for someone with a strong background in loan servicing who is seeking a Long-term Contract position in the banking industry.</p><p><br></p><p>Responsibilities:</p><p>• Process applications for consumer and mortgage loans efficiently while ensuring compliance with established policies.</p><p>• Prepare loan documentation with attention to accuracy and completeness to support smooth loan closings.</p><p>• Coordinate loan closings and maintain detailed records of loan transactions and servicing activities.</p><p>• Monitor and update tracking logs to ensure loan data is current and accessible.</p><p>• Ensure compliance with federal regulations, state laws, and credit union policies throughout all loan servicing operations.</p><p>• Deliver exceptional customer service by addressing inquiries and providing clear communication to borrowers.</p><p>• Conduct regular audits of loan files to verify accuracy and adherence to compliance standards.</p><p>• Collaborate with team members to improve workflows and resolve any issues related to loan servicing.</p><p>• Maintain a thorough understanding of credit union systems and industry regulations.</p><p>• Support ongoing updates and improvements to loan processes to enhance efficiency.</p>
<p>We are looking for a meticulous Legal Billing Specialist to join a firm's team on a contract basis in Salem, Massachusetts. In this role, you will focus on managing billing processes, ensuring accuracy, and maintaining strong communication with clients. This position requires a proactive and organized individual with excellent customer service skills.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage the firm's billing, ensuring accuracy and timeliness.</p><p>• Collaborate with attorneys and associates to address billing inquiries and requests.</p><p>• Contact clients to provide updates on retainer balances and handle billing-related communications.</p><p>• Coordinate weekly billing cycles, ensuring all tasks are completed efficiently.</p><p>• Maintain and update billing records using Bill4Time software.</p><p>• Monitor and track billing data to ensure compliance with firm policies.</p><p>• Identify and resolve discrepancies in billing processes.</p><p>• Provide exceptional customer service through clear and effective communication.</p><p>• Support the firm with additional administrative billing tasks as needed.</p>
We are partnering with a well-established distribution company in the MetroWest area that is looking to add a skilled and proactive Sales Support detail oriented to their team. This position is ideal for someone with experience supporting distributor networks and sales teams in a fast-paced, customer-focused environment. In this role, you will provide critical support to the sales organization by assisting with a wide range of activities that directly impact sales effectiveness and customer satisfaction. Responsibilities include coordinating and preparing materials for sales presentations and internal/external meetings, compiling sales reports and analytics, assisting with pricing and product information requests, and managing key project timelines in partnership with sales reps and leadership. You will also serve as a point of contact for vendors, customers, and internal stakeholders, ensuring timely follow-up, accurate communication, and excellent service. This role requires a high level of organization, attention to detail, and the ability to juggle multiple priorities and deadlines. For immediate consideration, please contact Dan Duggan at (508) 205-2126.
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Brookline, Massachusetts. In this role, you will be the first point of contact for visitors and callers, ensuring excellent customer service and smooth communication. This position offers an opportunity to work in a dynamic environment while managing essential front desk operations.<br><br>Responsibilities:<br>• Greet and assist visitors with a welcoming and attentive demeanor.<br>• Manage incoming calls using a multi-line phone system, ensuring prompt and accurate responses.<br>• Direct calls and messages to the appropriate departments or individuals.<br>• Maintain an organized and efficient reception area, including handling mail and deliveries.<br>• Support administrative tasks such as scheduling and record-keeping.<br>• Address inquiries from customers or clients with clarity and courtesy.<br>• Monitor and manage switchboard operations, ensuring smooth communication flow.<br>• Collaborate with team members to ensure seamless front desk operations.<br>• Uphold company policies and procedures during daily interactions.<br>• Handle part-time reception duties as required.
Robert Half is proud to partner with a highly reputable third-party client seeking a dedicated Payroll Specialist to join their fast-paced, team-oriented payroll department. This is an exceptional opportunity for an experienced payroll detail oriented who enjoys owning start-to-finish processing and supporting a large field workforce. In this role, you’ll assist with full-cycle weekly payroll, manage Role Centers for assigned employees and projects within the Field Time Collection (FTC) app, maintain the field employee master file, and support apprentice rate updates and off-ratio reporting. You’ll collaborate closely with project managers and foremen to resolve payroll discrepancies, reconcile field payroll, process change forms and garnishments, validate time-off requests, and manage direct deposit and tax changes within Oracle. Additional responsibilities include preparing retroactive adjustments, handling prevailing wage and year-end balance processing, calculating taxable and non-taxable field expenses, responding to payroll inquiries, and providing backup support to the broader payroll team. This role also offers involvement in system improvements through Oracle script writing, testing, and special projects assigned by the Payroll Manager. The ideal candidate brings 3–5 years of in-house payroll experience, strong organizational skills, exceptional communication, proficiency in Excel and Microsoft Office, and the ability to thrive in a high-volume environment. A background in construction, prevailing wage work, Oracle experience, or a related degree is a plus. This is a fantastic opportunity to join a respected organization and make a meaningful impact on their payroll operations. <br> For immediate consideration, please call Dan Duggan at (508) 205-2126.
We are looking for a dedicated and detail-oriented Operations and Client Services Associate to join our team in Portsmouth, New Hampshire. This role is ideal for someone with strong organizational skills, a client-focused mindset, and excellent communication abilities. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Provide accurate and timely data entry to support operational processes.<br>• Assist with administrative tasks to ensure smooth day-to-day office functions.<br>• Maintain confidentiality while handling sensitive client information.<br>• Collaborate with team members to deliver high-quality service to clients.<br>• Adapt to new technologies and software to enhance efficiency.<br>• Organize and prioritize tasks to meet deadlines and maintain workflow.<br>• Respond to client inquiries professionally and promptly.<br>• Support financial services operations with attention to detail and accuracy.<br>• Uphold ethical standards and demonstrate integrity in all interactions.
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Cambridge, Massachusetts. This position is entirely onsite and requires exceptional organizational skills to manage daily operations effectively. As the face of our company, you will play a key role in ensuring smooth communication and welcoming experiences for all guests and visitors.<br><br>Responsibilities:<br>• Create and manage work orders to ensure operational efficiency.<br>• Serve as the primary contact for greeting and checking in guests attending events.<br>• Issue visitor badges and maintain accurate records of guest access.<br>• Provide parking passes to visitors as required.<br>• Answer and direct calls using a multi-line phone system.<br>• Maintain clear and timely email correspondence with clients and internal teams.<br>• Organize files and documents to ensure easy retrieval and secure storage.<br>• Schedule appointments and manage calendars to support team operations.<br>• Utilize Microsoft Office tools, including Excel, Outlook, and Word, for administrative tasks.<br>• Deliver excellent customer service by addressing inquiries and resolving concerns promptly.
<p>Our client is a reputable and world-renowned Asset Management firm is looking to bring onboard a Finance Associate to the team.</p><p>The Finance team manages and reports on a diverse investment portfolio while collaborating with internal and external stakeholders. This role focuses on private equity investments, with exposure to other asset classes like hedge funds, public equity, and real estate. Key responsibilities include managing valuation and accounting, overseeing fund administrators, collaborating on investment closings, and conducting financial analysis.</p>
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p>Ideal candidate will bring 2+ years of experience in a similar role, FINRA Series 7 and ideally Series 66 (63/65).</p><p>Please reach out to Thatiane Abrantes for more details. Thank you!</p>
<p>Our client is a well-established investment management company is looking to add to the Finance team in their Boston office. The Finance team works alongside investment professionals, legal, tax, and operations groups to support and oversee investment activities within a diversified portfolio. Responsibilities include ensuring accurate accounting, reporting, and performance analysis, along with conducting financial analysis and market research to evaluate investment opportunities and trends. The role involves primary oversight of real assets fund investments, including real estate, private credit, and private equity, while also contributing to broader initiatives across asset classes. Collaborating closely with internal functions and external partners, the position ensures compliance with regulations and supports the lifecycle of portfolio investments. The ideal candidate will bring 5+ years of related experience, public accounting and CPA are a plus as well.</p><p><br></p><p>This position is hybrid, with 3 days in office schedule. If you are interested and would like to be considered, please reach out to Thatiane Abrantes.</p>
