<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are looking for a Field Service Engineer to join our team in Springfield, New Jersey. This role involves hands-on work in the installation, testing, and repair of advanced systems, both in-house and on-site. The position requires independent work and frequent travel, making it ideal for individuals who thrive in dynamic environments.<br><br>Responsibilities:<br>• Conduct diagnostic testing, troubleshooting, and repairs on tone telemetry and SCADA systems, ensuring functionality down to the assembly level.<br>• Collaborate with factory personnel to perform system diagnostics and suggest enhancements to software and firmware performance.<br>• Lead system training, installation, and startup processes, ensuring projects meet contractual requirements and are finalized for acceptance.<br>• Document all activities through detailed trip and expense reports, including configuration updates, identified issues, and resolutions.<br>• Comply with company ISO 9001 standards and procedures in all aspects of the role.<br>• Support the Systems Engineering Department during the final testing and acceptance phases of systems prior to shipment.<br>• Travel approximately 50% of the time to perform fieldwork at customer locations.<br>• Execute additional assignments as needed to support operational goals.
