We are looking for a Customer Experience Specialist to support customers during a busy holiday season in Seattle, Washington. This is a Contract position for someone who thrives in a fast-paced service environment and can handle a large volume of interactions with professionalism and care. The ideal candidate will provide timely assistance across multiple channels, resolve routine issues efficiently, and help create a positive experience for every customer.<br><br>Responsibilities:<br>• Manage a steady flow of customer inquiries each day while delivering attentive, courteous, and solutions-focused service.<br>• Assist customers with purchases, product changes, and return requests in accordance with established policies and service expectations.<br>• Document customer concerns and feedback accurately, and route more complex situations to the appropriate support team when necessary.<br>• Communicate clearly through phone and email to ensure customers receive helpful, respectful, and easy-to-understand guidance.<br>• Work closely with team members to support a collaborative atmosphere centered on responsiveness and problem-solving.<br>• Use multiple browser-based tools and customer service systems to research issues, update records, and complete service tasks efficiently.<br>• Maintain accuracy and attention to detail while adapting to changing customer needs during peak seasonal demand.
We are looking for an Accounts Receivable Specialist to support financial operations for a Contract position based in Auburn, Washington. This role focuses on maintaining accurate receivables, applying incoming payments, coordinating commercial collections, and supporting billing activities with precision. The ideal candidate is detail-oriented, organized, and confident working with high-volume cash activity while helping keep accounts current and well documented.<br><br>Responsibilities:<br>• Record and reconcile incoming customer payments to ensure cash receipts are posted accurately and on time.<br>• Monitor outstanding balances, follow up with commercial clients, and drive timely resolution of past-due accounts.<br>• Prepare and review invoices, adjustments, and related billing documentation to support accurate customer charges.<br>• Investigate payment discrepancies by researching account activity and coordinating with internal partners or customers as needed.<br>• Maintain detailed receivable records, ensuring account notes, remittance information, and transaction histories are current.<br>• Perform regular account reconciliations to identify variances and correct posting issues promptly.<br>• Support daily cash activity tracking and assist with reporting related to collections, aging, and payment trends.