We are looking for a Customer Experience Specialist to join our seasonal holiday team in Seattle, Washington. This Contract position is ideal for someone who thrives in a fast-moving customer support setting and enjoys creating positive experiences through thoughtful, responsive service. The person in this role will assist customers across multiple channels, resolve inquiries with care, and contribute to a collaborative team environment during a high-demand season.<br><br>Responsibilities:<br>• Manage a large volume of customer contacts each day while maintaining accuracy, professionalism, and a customer-focused approach.<br>• Handle order requests, product exchanges, and return transactions in accordance with established service guidelines and company policies.<br>• Document customer concerns and feedback thoroughly, and route more complex matters to the appropriate team for further resolution.<br>• Provide clear and courteous support through phone and email interactions so customers feel heard, informed, and supported.<br>• Use multiple browser windows and internal tools efficiently to research issues and complete service tasks in a timely manner.<br>• Partner with team members to foster a positive, helpful, and solutions-driven atmosphere throughout the holiday season.<br>• Troubleshoot common customer connectivity concerns and guide users toward practical next steps when issues arise.
We are looking for an Accounts Receivable Specialist to support financial operations for a Contract position based in Auburn, Washington. This role focuses on maintaining accurate receivables, applying incoming payments, coordinating commercial collections, and supporting billing activities with precision. The ideal candidate is detail-oriented, organized, and confident working with high-volume cash activity while helping keep accounts current and well documented.<br><br>Responsibilities:<br>• Record and reconcile incoming customer payments to ensure cash receipts are posted accurately and on time.<br>• Monitor outstanding balances, follow up with commercial clients, and drive timely resolution of past-due accounts.<br>• Prepare and review invoices, adjustments, and related billing documentation to support accurate customer charges.<br>• Investigate payment discrepancies by researching account activity and coordinating with internal partners or customers as needed.<br>• Maintain detailed receivable records, ensuring account notes, remittance information, and transaction histories are current.<br>• Perform regular account reconciliations to identify variances and correct posting issues promptly.<br>• Support daily cash activity tracking and assist with reporting related to collections, aging, and payment trends.