<p>We are seeking a Business Analyst with strong technical, analytical, and communication skills to support a large‑scale Physical Access Control System (PACS) implementation. This role involves requirements gathering, business process analysis, organizational change management, and alignment with BABOK standards as part of a comprehensive business analysis framework. The ideal candidate is highly collaborative, detail‑oriented, and comfortable engaging with stakeholders at all organizational levels.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Analyze proposed changes, assess project impacts, and define business requirements for PACS implementation.</p><p>· Lead and support requirements elicitation sessions, documentation, and communication across stakeholders.</p><p>· Perform organizational change management activities and develop business process maps.</p><p>· Learn PACS functionality and validate that system capabilities meet documented business requirements through a Requirements Traceability Matrix (RTM).</p><p>· Participate in testing activities and support communication planning for end‑user adoption.</p><p>· Provide knowledge transfer, documentation, and ongoing support to project teams.</p><p>· Identify opportunities to improve existing business processes and contribute to future project scoping.</p><p>· Present findings and recommendations to business and executive leadership.</p><p>· Develop business and system requirements, use cases/user stories, workflow diagrams, and fit/gap analyses.</p><p>· Translate stakeholder needs into structured, testable requirements.</p><p>· Maintain deep understanding of business processes, associated IT systems, and PACS integrations.</p><p>· Build strong relationships with business stakeholders, SMEs, and IT teams.</p><p>· Gather information from diverse sources to support planning, analysis, and requirements development.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Seattle, Washington. In this long-term contract role, you will provide essential technical support to address user issues, manage service tickets, and troubleshoot both hardware and software problems. This is an excellent opportunity to contribute to a fast-paced environment while expanding your expertise in IT support.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, ensuring timely resolution of technical issues.<br>• Troubleshoot hardware problems, including desktops, laptops, and peripherals, to maintain smooth operations.<br>• Provide effective software support for applications such as Microsoft Office 365, Adobe, and other specialized tools.<br>• Manage user accounts, including Active Directory tasks and password resets.<br>• Address and resolve issues related to Windows 10 operating systems.<br>• Collaborate with the team to support upcoming roll-outs and deployments, including company-wide AI integration.<br>• Offer creative solutions to unique challenges, especially when working with accounting-specific software like Caseware.<br>• Ensure consistent documentation of issues and resolutions to improve service desk efficiency.<br>• Work closely with third-party vendors to escalate and route calls when necessary.<br>• Maintain a high level of customer satisfaction by delivering attentive and courteous support.
<p>We are looking for a detail-oriented Business Operations Analyst to join our team in Seattle, Washington. In this role, you will be responsible for managing investor tracking systems, performing financial analysis, and supporting operational processes. The ideal candidate will possess strong analytical skills and have experience collaborating across teams to deliver actionable insights.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and improve Excel models that track individual investor investments, project deployments, and preferred return balances across multiple initiatives.</p><p>• Monitor and update investor terms, including investment schedules, preferred return rates, broker participation, and payment obligations.</p><p>• Oversee capital inflows and outflows for various projects, ensuring investor data is accurately reflected in internal systems.</p><p>• Prepare periodic updates for management, including preferred return statements for investors.</p><p>• Identify and implement process improvements to enhance efficiency in tracking and analysis.</p><p>• Develop and manage Excel-based models to evaluate project economics, investor returns, and broker participation structures.</p><p>• Conduct research and financial analysis on new projects, investment frameworks, and operational matters.</p><p>• Summarize complex financial information into clear, concise reports for leadership review.</p><p>• Support operational processes related to capital movement and project funding, ensuring compliance and accuracy.</p><p>• Collaborate with teams such as compliance/legal and investor relations to maintain alignment and documentation integrity.</p><p><br></p><p>The salary range for this position is $80,000 to $110,000 + discretionary bonus.</p><p><br></p><p>Benefits:</p><p>Medical/Dental/vision - 100% employer paid for employee</p><p>401k with match</p><p>3 weeks PTO</p><p>7 paid holidays</p>