Add your latest resume to match with open positions.
2 results for Customer Success Specialist in Loveland, CO
- Denver, CO
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are looking for an Customer Service Representative to support resident inquiry resolution and documentation activities for a Short-term Contract position in Lakewood, Colorado.</p><p><br></p><p>This role focuses on reviewing questions submitted through an online portal, researching account and property details, and providing timely written updates to customers.</p><p><br></p><p>The ideal candidate is resourceful, organized, and comfortable working independently on repetitive tasks while navigating multiple systems to identify accurate information and next steps.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Review incoming resident inquiries through the online portal and determine the nature of each request</p><p><br></p><p>• Investigate account details, property records, and related information using internal research tools and available resources</p><p><br></p><p>• Submit insurance policies and supporting documentation through the portal with close attention to accuracy and completeness</p><p><br></p><p>• Communicate status updates and follow-up responses to customers in a clear, detail-focused manner</p><p><br></p><p>• Support resident liability program activities, including research related to coverage questions and claim outcomes</p><p><br></p><p>• Examine cases involving policy denials, refund requests, and other account-specific issues to help identify appropriate resolution paths</p><p><br></p><p>• Use search tools to locate resident records, confirm relevant details, and reconcile unclear or incomplete information</p><p><br></p><p>• Build knowledge of processes and systems quickly while taking on increasing responsibility for inquiry handling over time</p>
- 2026-05-27T00:00:00Z
- Denver, CO
- remote
- Permanent / Full Time
- 77000 - 108000 USD / Yearly
- We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment.<br><br>Responsibilities:<br>• Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications.<br>• Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance.<br>• Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively.<br>• Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution.<br>• Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods.<br>• Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings.<br>• Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response.<br>• Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
- 2026-05-22T00:00:00Z