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2 results for Customer Experience Specialist in Louisville, KY
- Lexington-fayette, KY
- onsite
- Temporary to Hire
- 19.00 - 22.00 USD / Hourly
- <p>We are looking for a Collections Specialist to support accounts receivable efforts for a wholesale distribution organization in Lexington, Kentucky. This Contract to permanent opportunity is ideal for someone who can balance firm, effective collection practices with a customer-focused approach. The person in this role will work with commercial accounts, help resolve payment issues, and contribute to healthy cash flow through consistent follow-up and account management.</p><p><br></p><p>Responsibilities:</p><p>• Manage outreach to business customers regarding outstanding balances and past-due invoices in a timely and consistent manner.</p><p>• Review account status, document collection activity, and follow up regularly to secure payment commitments and reduce aging receivables.</p><p>• Communicate with customers to address billing questions, clarify payment expectations, and resolve issues that may delay remittance.</p><p>• Work closely with internal teams to investigate account discrepancies and support accurate, up-to-date customer records.</p><p>• Apply a service-oriented approach while maintaining accountability for collecting overdue payments from commercial clients.</p><p>• Monitor assigned accounts and escalate more complex collection matters when standard follow-up efforts do not lead to resolution.</p>
- 2026-04-27T20:04:20Z
- North Vernon, IN
- remote
- Temporary / Contract
- 18.95 - 18.95 USD / Hourly
- <p>We are looking for a detail oriented Patient Access Specialist to join our team in North Vernon, Indiana. In this role, you will play a key part in ensuring smooth patient registration processes, providing exceptional customer service, and handling administrative tasks efficiently. This is a long-term contract position with opportunities to make a meaningful impact within a healthcare setting.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 3:30p to 11:30p + rotating weekends</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and register patients with professionalism and empathy, ensuring a positive first impression.</li><li>Obtain, validate, and update patient demographic and insurance information, maintaining accurate records.</li><li>Schedule, reschedule, and coordinate patient appointments across multiple providers and service lines.</li><li>Verify insurance benefits; collect and process co-pays, deductibles, and prior authorizations as needed.</li><li>Manage intake forms, admissions, and referrals with attention to detail and regulatory compliance.</li><li>Respond to patient inquiries; resolve access or billing issues with efficiency and tact.</li><li>Collaborate with clinical and non-clinical teams to ensure seamless patient flow and service.</li></ul><p><br></p>
- 2026-04-23T16:53:43Z