9 Results for Help Desk Analyst Ii Jobs in Los Angeles, CA

Add your latest resume to match with open positions.

Help Desk/Desktop Support Analyst

Santa Monica, California
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Santa Monica, California. This Contract position focuses on resolving desktop and system issues, supporting Microsoft Windows environments, and ensuring timely responses to service requests. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and practical experience supporting user accounts and workstation performance. Responsibilities: • Provide front-line technical support for hardware, software, and desktop-related issues affecting end users. • Investigate and resolve service desk requests efficiently while keeping users informed on progress and next steps. • Support Microsoft Windows 10 environments, including workstation setup, configuration, and issue resolution. • Manage user account access and directory-related tasks within Active Directory. • Diagnose common system and application problems and apply effective solutions to minimize downtime. • Document incidents, resolutions, and recurring issues to support service continuity and knowledge sharing. • Escalate more complex technical problems when needed and coordinate with other support teams for resolution.
2026-08-31T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Monica, California
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support in a fast-paced academic setting in Santa Monica, California. This is a Contract position requiring on-site assistance for faculty, staff, and students, with a strong emphasis on maintaining reliable day-to-day technology operations. The role focuses on resolving desktop and classroom technology issues, supporting both Mac and Windows environments, and helping ensure equipment and audio/visual systems are ready for instruction and events. Responsibilities: • Deliver on-site technical assistance to faculty, staff, and students by diagnosing and resolving hardware, software, and connectivity issues across campus. • Manage daily service requests through a ticketing platform such as Freshdesk, maintaining timely follow-up and clear resolution notes. • Configure, deploy, and support desktop and laptop systems, with primary attention to Mac devices and additional support for Windows workstations. • Set up, maintain, and troubleshoot classroom and office technology including printers, projectors, and other shared equipment. • Administer Apple device management tools and assist with device provisioning, updates, and policy enforcement. • Prepare and support Google Workspace-related technology and other institutional platforms used for day-to-day operations. • Perform hands-on technical tasks such as equipment moves, workstation installations, basic cabling, and general campus IT support. • Provide audio/visual support for campus events and assist with technology installations tied to new facility and learning space projects.
2026-09-01T00:00:00Z

Help Desk Support Specialist

Wilmington, California
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are seeking a Help Desk Support Specialist to provide first-line technical support for end users across a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, network, and user access issues while delivering excellent customer service. The ideal candidate combines strong technical troubleshooting skills with the ability to communicate effectively, prioritize requests, and support users in a collaborative workplace. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.</li><li>Utilize ServiceNow to manage, document, prioritize, and resolve incident and service requests.</li><li>Troubleshoot internet connectivity, network access, printing issues, IP address conflicts, and other common end-user technical problems.</li><li>Support Windows 11 environments, including user account setup, software installations, system configurations, and troubleshooting.</li><li>Administer and support Active Directory, including user provisioning, password resets, group membership management, and policy enforcement.</li><li>Assist users with Google Workspace and cloud-based Google technologies, including account management, collaboration tools, and user support.</li><li>Escalate complex technical issues when necessary while ensuring timely communication and resolution updates.</li><li>Document troubleshooting steps, resolutions, and support procedures.</li><li>Maintain a strong customer-service mindset when interacting with employees at all levels of the organization.</li></ul>
2026-09-12T00:00:00Z

IT Help Desk Specialist

Los Angeles, California
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
IT Help Desk Specialist Company OverviewA growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities. Role SummaryThe IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration. Key Responsibilities<ul><li>Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.</li><li>Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.</li><li>Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.</li><li>Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.</li><li>Support Active Directory and cloud-based identity administration for routine user and access requests.</li><li>Maintain technology inventory, documentation, and internal knowledge resources.</li><li>Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.</li><li>Coordinate with technology vendors and escalate complex technical issues when appropriate.</li><li>Communicate technical solutions clearly and professionally to non-technical users.</li></ul>Additional Details<ul><li>Fully onsite </li><li>Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break</li><li>Occasional overtime may be required during peak business periods and month-end activities</li><li>Limited local travel may occasionally be required</li><li>Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities</li></ul>
2026-09-29T00:00:00Z

IT Support Technician II

Santa Ana, California
onsite
Temporary / Contract
25 - 32 USD / Hourly
We are seeking a hands-on IT Support Technician to provide desktop support, device management, and service desk assistance across multiple locations. This role is ideal for someone who enjoys troubleshooting end-user issues, managing device deployments, and maintaining organized IT operations in a structured environment. Key Responsibilities<ul><li>Serve as the first point of contact for IT support requests, including ticket intake, troubleshooting, resolution, and escalation.</li><li>Configure, deploy, and support PCs, laptops, peripherals, and mobile devices.</li><li>Perform device imaging, setup, software installation, configuration, and data migrations.</li><li>Manage device enrollment and configuration through Microsoft Intune and Mobile Device Management (MDM) tools.</li><li>Support printer installations, driver management, troubleshooting, and vendor coordination.</li><li>Provide hardware, software, network, and connectivity support for end users.</li><li>Assist with employee onboarding, offboarding, and technology refresh projects.</li><li>Maintain accurate asset records, device assignments, and ticket documentation.</li><li>Organize IT inventory and perform periodic equipment audits and inventory counts.</li></ul>
2026-09-14T00:00:00Z

IT Support Analyst

El Segundo, California
onsite
Temporary / Contract
22 - 23 USD / Hourly
Robert Half is seeking Entry-Level IT Support Technician to join our client's team. This is a great opportunity for a recent college graduate, IT student, or early-career professional looking to build their technical career in a hands-on environment. The ideal candidate is someone who is eager to learn, comfortable troubleshooting technology, and has a strong customer-service mindset. You do not need to know everything on day one, we're looking for someone with a solid technical foundation, a willingness to learn, and the tenacity to grow. *******This position is ideal for candidates who have recently graduated or are transitioning into their first professional IT role. Internships, school projects, labs, certifications, help desk experience, retail technology support, and other hands-on technical experience are all considered valuable.************ The environment includes a mix of Mac and Windows systems, with Windows making up a significant portion of the support environment.Experience with the following technologies is helpful, but can be trained for the right candidate:· Windows· macOS· Azure· Microsoft Entra ID· Okta· Single Sign-On (SSO)· Microsoft 365· Identity and Access Management· Hardware/software troubleshooting
2026-09-11T00:00:00Z

Cyber Security Analyst

Los Angeles, California
remote
Temporary / Contract
35.625 - 41.25 USD / Hourly
We are looking for a Cyber Security Analyst to help protect systems, applications, and sensitive member information in Los Angeles, California. This Long-term Contract opportunity is suited for a security specialist who can monitor threats, investigate suspicious activity, and strengthen defenses across cloud-hosted and web-based environments. The role partners with technical and operational stakeholders to improve risk controls, support audit readiness, and reinforce the organization’s overall security posture. Responsibilities: • Monitor security events, assess potential threats, and take timely action to contain or escalate incidents affecting systems and user accounts. • Examine logs and alert data, including activity captured through Datadog, to identify anomalies, unauthorized access attempts, and emerging attack patterns. • Perform security reviews of cloud platforms, web applications, and member-facing systems to uncover weaknesses and recommend corrective measures. • Investigate phishing campaigns, malware concerns, bot activity, and account compromise cases, documenting findings and response steps clearly. • Evaluate user roles, access levels, and permission structures to support appropriate segregation of duties and stronger authentication controls. • Contribute to the protection and hardening of WordPress environments and other hosted platforms by helping implement practical security improvements. • Prepare audit-related security documentation and assist with remediation planning to support internal assessments and future external compliance reviews. • Partner with leadership and cross-functional teams to reduce risk, improve monitoring practices, and advance broader cybersecurity initiatives.
2026-09-21T00:00:00Z

Cybersecurity Analyst

Los Angeles, California
remote
Temporary / Contract
45 - 55 USD / Hourly
email: valerie.montoya@rht(.com) ***Local Southern California candidates only. Applicants must reside within the Southern California area and be able to work onsite as required. Relocation assistance is not available.*** Robert Half is seeking a Cybersecurity Analyst to support and enhance our organization's security posture across cloud applications, web-based platforms, and enterprise infrastructure. This individual will be responsible for monitoring security threats, investigating alerts, auditing security controls, and implementing configuration improvements to reduce risk and strengthen compliance. The ideal candidate has experience working in cloud environments, security monitoring platforms, firewalls, identity and access management, and compliance frameworks involving the protection of sensitive and regulated data. Responsibilities<ul><li>Monitor, investigate, and respond to security alerts, threats, and suspicious activity across cloud and on-premises environments.</li><li>Perform security auditing, access reviews, and configuration assessments to ensure adherence to security standards and best practices.</li><li>Support security monitoring and observability platforms such as Datadog, SIEM, EDR, and log management tools.</li><li>Review and harden security configurations across web applications, cloud infrastructure, and enterprise systems.</li><li>Manage and improve security controls related to authentication, authorization, and privileged access.</li><li>Assist with firewall administration, security policy reviews, and access control management.</li><li>Partner with infrastructure, application, and development teams to identify and remediate vulnerabilities.</li><li>Investigate and respond to security incidents, documenting findings and recommendations.</li><li>Ensure compliance with applicable security and privacy requirements related to PII and regulated data.</li><li>Support internal and external audits and participate in risk assessments and security reviews.</li><li>Develop and maintain security documentation, standards, policies, and procedures.</li></ul>
2026-09-18T00:00:00Z

Business Systems Analyst

Suite 2040, California
remote
Temporary to Hire
50 - 65 USD / Hourly
We are seeking a hands-on Senior Business Systems Analyst to support a high-impact enterprise systems initiative centered on ADP WFN deployment and optimization, with integration touchpoints across NetSuite ERP and Concur. This is a fully remote, contract opportunity with strong potential to convert to a contract-to-permanent role. This position is ideal for a systems detail oriented who thrives in a lean environment, can work independently, and is comfortable owning the full lifecycle of business systems work—from discovery and process mapping through configuration, testing, documentation, training, and go-live support. This is not a pure project management or oversight role; we are looking for someone who is willing to roll up their sleeves and execute. Key Responsibilities Lead business systems analysis for the Concur deployment, including requirements gathering, current-state and future-state process mapping, and configuration validation against business requirements Own the overall test strategy and execution, including test plans, test scripts, UAT coordination, defect tracking and triage, and regression testing through go-live Produce and maintain critical project and operational documentation Support integration testing between Concur and NetSuite, as well ADP WFN Partner closely with IT and Finance stakeholders to translate business requirements into system configuration and validated test coverage Perform hands-on configuration work directly within supported systems Drive change management activities, including stakeholder support and end-user training Ensure systems and changes align with compliance, audit, and control requirements, including SOX-related considerations
2026-09-24T00:00:00Z

9 results for Help Desk Analyst Ii in Los Angeles, CA