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6 results for Help Desk Analyst I in Los Angeles, CA

Help Desk Analyst

Santa Fe Springs, CA
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs. Responsibilities: • Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications. • Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting. • Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations. • Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions. • Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks. • Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities. • Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified. • Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.
2026-04-30T00:00:00Z

Help Desk 1

Culver City, CA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a dependable, detail-oriented Help Desk 1 team member to support end users in a healthcare environment in Culver City, California. This Long-term Contract position focuses on delivering timely technical assistance, resolving everyday desktop and system issues, and ensuring a smooth support experience for staff. The ideal candidate is comfortable working with Microsoft Windows platforms, handling service desk requests, and assisting with account access and device-related concerns. Responsibilities: • Provide first-line technical support for hardware, software, and desktop-related issues submitted by end users. • Troubleshoot problems involving Microsoft Windows systems, including Windows 10 and Windows 11 environments. • Manage service desk tickets by documenting issues clearly, prioritizing requests, and following cases through resolution. • Support user account administration tasks such as access updates, password assistance, and directory-based account maintenance within Active Directory. • Diagnose common workstation and peripheral issues and apply practical fixes to restore user productivity quickly. • Escalate more complex technical problems to the appropriate teams while maintaining accurate status updates for users. • Assist with setup, configuration, and basic maintenance of desktops, laptops, and related equipment as needed.
2026-05-20T00:00:00Z

Help Desk Manager

Los Angeles, CA
remote
Permanent / Full Time
100000 - 105000 USD / Yearly
Job TitleIT Support Supervisor / Help Desk Manager IT Company OverviewA globally recognized professional services organization based in Los Angeles, California, with offices across major U.S. cities, delivers high-impact expertise in a fast-paced, client-centric environment. The organization prioritizes operational excellence, secure systems, and reliable technology support to serve its distributed workforce. Its IT function plays a mission-critical role in ensuring seamless service delivery and a high standard of user experience across the enterprise. Role SummaryThe IT Support Supervisor will oversee daily help desk operations and lead a team of support specialists, ensuring consistent, high-quality service delivery. Supporting a distributed workforce anchored in Los Angeles, California, this role focuses on team leadership, operational excellence, and escalation management in a complex, enterprise environment. The position requires a strong balance of technical expertise, leadership capability, and the ability to engage confidently with senior stakeholders. Key Responsibilities<ul><li>Lead, manage, and mentor a team of IT Support Specialists, driving performance and professional development</li><li>Oversee day-to-day help desk operations, including ticket queues, calls, and service channels</li><li>Ensure adherence to service level agreements and maintain high standards of service delivery</li><li>Act as the primary escalation point for complex or high-impact technical issues</li><li>Analyze service data, identify trends, and implement process improvements to enhance efficiency</li><li>Coordinate staffing, workload distribution, and resource planning to ensure consistent coverage</li><li>Collaborate with IT leadership and cross-functional teams to resolve systemic issues</li><li>Prepare and present operational reports, metrics, and insights to leadership</li><li>Support hiring, training, performance management, and disciplinary actions for team members</li><li>Contribute to continuous improvement initiatives, documentation, and operational workflows</li></ul>Compensation & Benefits<ul><li>$105,000 with overtime eligibility</li><li>Discretionary bonus opportunities</li><li>Comprehensive medical, dental, and vision coverage</li><li>401(k) with employer contributions and profit-sharing plan</li><li>Paid vacation, sick time, and personal days</li></ul>Additional Details<ul><li>Remote work environment aligned to core collaboration hours</li><li>Must be located near a major company office for occasional in-person needs: Atlanta, Austin, Boston, Chicago, Dallas, Houston, Los Angeles (HQ in DTLA), Miami, New York, Salt Lake City, San Francisco, Seattle, Silicon Valley, Washington D.C., Wilmington</li><li>Requires availability for after-hours support and on-call responsibilities</li><li>Non-exempt role with expected overtime (approximately 5–10 hours per week)</li></ul>
2026-06-01T00:00:00Z

Helpesk Support Technician

Culver City, CA
onsite
Temporary / Contract
28 - 30 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* We are seeking a Helpdesk Technician for a client located in Culver City, CA. Helpdesk Technician will be responsible for IT related issues for software, hardware, applications and desk side support! In addition, you will be responsible for the installation, configuration and maintenance of computer hardware and peripherals while providing administrative duties for on-boarding employees. Key Responsibilities<ul><li>Providing Tier I help desk support for end users </li><li>Walking up to and supporting physical workstations at on-site locations </li><li>Patching and performing basic maintenance on workstations </li><li>Imaging, configuring, and deploying Windows 11 devices </li><li>Hardware intake, tracking, and asset management </li><li>Shipping, receiving, and boxing equipment as needed </li><li>Coordinating directly with users for setups and troubleshooting </li><li>Handling routine ticket queue work and documentation </li></ul>
2026-05-22T00:00:00Z

Support Specialist I

Westwood, CA
remote
Temporary / Contract
30.1435 - 34.903 USD / Hourly
We are looking for a Support Specialist I to provide responsive technical assistance for employees across local and remote environments. This Long-term Contract position focuses on resolving day-to-day hardware, desktop, laptop, and basic IT support issues while delivering a high standard of customer service. The ideal candidate is comfortable handling incoming support requests, documenting incidents accurately, and collaborating with broader support teams to ensure issues are addressed efficiently. Responsibilities:• Respond to incoming help desk requests from employees and deliver first-level technical support for desktop, laptop, and general IT concerns.• Troubleshoot common Windows and hardware issues using remote support tools and established service procedures.• Record, update, and maintain accurate incident details in the support ticketing system to ensure clear case tracking and follow-through.• Escalate unresolved or higher-complexity issues to the appropriate technical teams while keeping users and stakeholders informed of progress.• Assist users during transitions to a new tenant environment by answering questions and providing step-by-step support as needed.• Support both corporate and field-based personnel, including remote users, with timely and thorough technical assistance.• Communicate case status updates clearly to end users and management to help maintain transparency throughout issue resolution.• Contribute to team effectiveness by applying feedback, sharing knowledge, and identifying practical ways to improve support delivery.
2026-05-11T00:00:00Z

Data Analyst

Glendale, CA
onsite
Temporary / Contract
59.375 - 68.75 USD / Hourly
We are looking for a skilled Data Analyst to join our team on a long-term contract basis in Glendale, California. The ideal candidate will play a pivotal role in analyzing data to identify trends, detect fraudulent activity, and support decision-making processes. This position offers an excellent opportunity to work on meaningful projects while leveraging your expertise in fraud analytics and data investigation. Responsibilities:• Analyze large datasets to uncover patterns and anomalies that may indicate fraudulent activity.• Develop and implement fraud detection models and algorithms to enhance risk management.• Investigate suspicious transactions and activities to identify potential fraud cases.• Collaborate with cross-functional teams to design strategies for fraud prevention and mitigation.• Prepare detailed reports and visualizations to communicate findings to stakeholders clearly.• Monitor and refine anti-fraud systems based on emerging threats and trends.• Conduct research to stay informed about new fraud schemes and data analysis techniques.• Ensure data integrity and accuracy while working with sensitive information.• Provide actionable insights that help drive business decisions and improve operational efficiency.
2026-05-12T00:00:00Z