We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in Rancho Dominguez, California. In this role, you will provide technical support to end-users, troubleshoot a variety of hardware and software issues, and ensure smooth operations across IT systems. This is an excellent opportunity to apply your problem-solving skills and technical expertise in a dynamic environment.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and provide effective resolutions to technical issues.<br>• Troubleshoot and resolve hardware and software problems on devices running Microsoft Windows.<br>• Manage user accounts and permissions using Active Directory, ensuring secure access.<br>• Provide guidance and support for Windows 10-related queries and issues.<br>• Collaborate with team members to identify and implement process improvements within IT support.<br>• Deliver clear and precise communication to users regarding issue resolution and technical guidance.<br>• Maintain accurate documentation of technical issues and their resolutions.<br>• Monitor system performance and escalate complex issues to the appropriate teams.<br>• Ensure adherence to IT policies and procedures while addressing user concerns.
<p><strong>Help Desk Analyst - Evening and Weekend Shift</strong></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Evening & Weekend Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday-Thursday, 3 PM–12 AM; Friday-Saturday, 5 PM–12 AM </li><li><strong>Week 2:</strong> Wednesday-Saturday, 3 PM–12 AM </li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p><br></p>
<p>Robert Half is currently seeking a Service Desk Engineer for a client located in Burbank, CA. Service Desk Engineer will be responsible for assisting end users that are remote with support via phone, email, etc.</p><p><br></p><p><strong>Must Haves:</strong></p><ul><li>VP Level support</li><li>Strong in JAMF/ MDM platform management</li><li>ITAM Maintenance</li><li>Window 11 migrations</li><li>MFA Set up</li><li>Imaging</li><li>iOS and Android </li></ul><p><br></p><p><br></p>
We are looking for a skilled Support Analyst to join our team on a long-term contract basis in Torrance, California. In this role, you will provide first-level support for the Interactive Network Service Desk, ensuring smooth and efficient operations. This opportunity is ideal for candidates who excel in troubleshooting and have a strong background in customer support and technical problem-solving.<br><br>Responsibilities:<br>• Provide first-level technical support for the Interactive Network Service Desk, addressing and resolving user issues promptly.<br>• Assist with workstation support, ensuring all hardware and software operate effectively.<br>• Collaborate with team members to troubleshoot and resolve technical challenges.<br>• Utilize R code to analyze and solve system-related issues as needed.<br>• Support bilingual users by providing effective communication and tailored assistance.<br>• Maintain detailed documentation of technical issues and solutions for future reference.<br>• Ensure timely escalation of complex issues to the appropriate teams or levels of support.<br>• Contribute to improving service desk processes and enhancing overall efficiency.<br>• Deliver exceptional customer service while managing multiple support requests.
We are on the lookout for a meticulous Operational Risk Analyst to be a part of our team within the Financial Services industry. Our office is located in El Monte, California. In this role, you will be chiefly responsible for managing operational risk programs, liaising with different risk and compliance areas to establish program requirements, and contributing to the development and enhancement of policies and procedures. <br><br>Responsibilities<br>• Implement and manage assigned operational risk processes, tools, policies, standards, and procedures in line with Operational and Enterprise Risk Management Frameworks.<br>• Participate in Operational Risk related projects and initiatives, proposed product/system development, enhancements, and process improvements.<br>• Assist in the aggregation of enterprise-wide identification of control exceptions, issue management, remediation, and change control monitoring, reporting, and documentation.<br>• Contribute to the execution of the Enterprise-wide Risk and Control Self Assessments (RCSA) and the annual Enterprise Risk Assessment (ERA) from a Second Line oversight perspective. This includes QA/QC review, identification of gaps in processes or controls, and review of First Line remediation activities.<br>• Provide Second Line effective challenge and oversight of First Line developed issues, risk mitigation strategies, and related action/resolution plans.<br>• Assist in presenting risk assessment information, detailing relevant behaviors, activities, processes, and associated risk to ensure stakeholder awareness, support, and approval.<br>• Conduct timely analysis of First Line risk, control, and loss history information to generate management and board-level risk profile insights and reports.<br>• Manage, analyze, and report on relevant performance monitoring metrics including Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) to track the effectiveness of risk management activities and potential adverse risk trends.<br>• Help develop and facilitate ongoing risk management training to key internal stakeholders to empower business unit leadership and BRC’s to identify manage risk in an effective and consistent manner.<br>• Collaborate with internal stakeholders such as business leaders and BRC’s, Compliance, and Internal Audit, to promote a culture of risk awareness and accountability.<br>• Assist in managing Operational Risk Committee meetings by developing agendas and presentations, conducting necessary research, taking meeting minutes, etc.<br>• Keep abreast of the industry, regulatory developments, and emerging risks and trends to ensure the effectiveness and relevance of the operational risk management program.
<p><strong>Job Title: Business Analyst – Configuration Management </strong></p><p> <strong>Location:</strong> Remote (Must Work PST Hours)</p><p> <strong>Contract Role:</strong> 6 Months</p><p> <strong>Employment Type:</strong> Contract</p><p><strong>Overview:</strong></p><p> We are seeking a detail-oriented and collaborative <strong>Business Analyst</strong> to support Configuration Management initiatives. This role is focused on the seamless, rapid, and global implementation of components, BOMs (Bill of Materials), documents, and other product data that align with business strategies and supply chain requirements.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Create and manage product BOMs and process change orders using a Product Lifecycle Management (PLM) system.</li><li>Ensure timely part setup, BOM releases, and changes to support New Product Introduction (NPI) and ongoing operations.</li><li>Collaborate cross-functionally to understand requirements and develop functional designs and configurations.</li><li>Participate in continuous improvement efforts focused on systems, reporting, and data analysis.</li><li>Support the creation of data center physical space parts within the PLM system.</li></ul><p><br></p>
<p>Our client, a global leader in the retail and footwear industry, is seeking a <strong>Pricing Analyst</strong> to join their international team for a <strong>three-month temporary assignment</strong>. This position is ideal for a finance- or data-driven professional who enjoys working with large datasets, developing reports, and providing actionable insights to support global pricing strategies.</p><p>You’ll collaborate with international teams to review and analyze pricing requests, manage margin analysis, and support business decisions through data modeling and ad hoc reporting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and respond to ad hoc pricing requests related to <strong>customer margins, terms, and allowances</strong>.</li><li>Analyze and submit international and subsidiary <strong>price requests</strong> for management approval.</li><li>Ensure <strong>net margins</strong> are maintained across all business units and summarized for upper management.</li><li>Create and maintain <strong>pricing reports</strong> and conduct ad hoc analysis using <strong>MicroStrategy</strong> and other business intelligence tools.</li><li>Build and automate workflows in <strong>Alteryx</strong> to streamline recurring analytical processes.</li><li>Compile, clean, and manipulate large data sets from multiple systems to provide clear, actionable insights.</li><li>Assess complex business problems and identify opportunities for <strong>automation and process improvement</strong>.</li><li>Support <strong>user testing</strong> for new system features, malfunctions, and enhancements.</li><li>Update and maintain <strong>international pricing data</strong> in the style master database.</li><li>Produce and distribute <strong>product line sheets</strong> and <strong>price lists</strong> for various business units.</li><li>Manage <strong>debit notes</strong> for factory unused stock materials.</li><li>Document and write <strong>procedures</strong> for training and reference purpo</li></ul><p><br></p>
We are looking for a highly skilled Sr. Tech Support specialist to join our team in Hawthorne, California. This long-term contract role requires a detail-oriented and experienced individual to provide advanced technical support and ensure seamless IT operations in a hybrid cloud environment. The position involves onsite support, addressing complex technical issues, and maintaining user satisfaction through excellent communication and problem-solving skills.<br><br>Responsibilities:<br>• Deliver onsite technical support five days a week, providing coverage for 8-hour shifts.<br>• Troubleshoot and resolve complex Tier 3 technical issues, primarily on PCs, with some Mac support, including connectivity to cloud services and Microsoft tenants.<br>• Manage and maintain security policies and device configuration using Intune.<br>• Oversee user onboarding and offboarding processes through EntraID.<br>• Provide expertise in Microsoft technologies, such as Office 365, SharePoint, Exchange, and Intune, to support business operations.<br>• Collaborate with team members to ensure optimal functionality of network components, including switches and firewalls, with a preference for experience in Ubiquiti systems.<br>• Apply a solid understanding of networking fundamentals, including subnetting and network architecture, to address connectivity challenges.<br>• Communicate effectively with users and team members, both verbally and in writing, to deliver excellent customer service.<br>• Ensure adherence to best practices and avoid testing in live production environments.<br>• Maintain consistent support throughout the contract period, ensuring continuity and high-quality service delivery.
<p><strong>***Please message / email Valerie Nielsen on LinkedIn (email is on LinkedIn page) for immediate response***</strong></p><p><br></p><p><strong>Director of Technology / Director of Engineering</strong></p><p>📍 Location: Century City, CA (Onsite 2x per week)</p><p>💰 Total Compensation: Up to $300,000</p><p>🏦 Industry: Financial Services (Private Equity or related finance preferred)</p><p><br></p><p><strong>About the Role</strong></p><p>Our client, a well-established financial firm in Century City, is seeking a Director of Technology / Director of Engineering to lead technology strategy, integration, and innovation across the organization. This individual will be both a strategic thinker and hands-on technologist, capable of maintaining and enhancing complex systems while guiding the firm toward future adoption of AI and machine learning solutions.</p><p>The ideal candidate is systems-agnostic, deeply technical, and thrives in a collaborative, fast-paced financial environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee the firm’s full technology landscape, ensuring all systems, applications, and integrations operate efficiently and securely.</li><li>Roll up your sleeves to evaluate, document, and optimize the backend infrastructure, identifying opportunities for stronger connectivity across platforms.</li><li>Partner with firm leadership to define and execute a forward-looking technology roadmap, including AI/ML initiatives.</li><li>Integrate and streamline multiple financial and operational systems to ensure data integrity and performance.</li><li>Serve as a bridge between business and technical teams—translating complex system interactions into clear, actionable insights.</li><li>Manage vendor relationships, oversee system upgrades, and ensure compliance with security and financial regulations.</li><li>Mentor and develop technical staff, fostering a culture of innovation, accountability, and excellence.</li></ul><p><br></p><p><br></p>
We are looking for an experienced IT Director to oversee financial systems and drive technology strategies that align with organizational goals. Based in San Juan Capistrano, California, this role is pivotal in managing critical systems, leading teams, and ensuring seamless integration across platforms. The ideal candidate will possess strong leadership skills and a deep understanding of financial processes and technology.<br><br>Responsibilities:<br>• Develop and implement a strategic roadmap for financial systems that supports organizational objectives.<br>• Act as the primary liaison between Finance, IT, and external vendors to ensure alignment and effective execution of financial systems strategies.<br>• Manage the administration, configuration, and performance of financial systems such as Oracle Hyperion, Epicor ERP, Zuora, and industry-specific billing platforms.<br>• Lead efforts to design and implement integrations across financial systems using APIs and middleware solutions.<br>• Establish and enforce best practices for data governance, security, and compliance with regulatory standards.<br>• Collaborate with internal audit, finance, and accounting teams to ensure accurate reporting and smooth financial close cycles.<br>• Supervise a team of systems analysts, developers, and external consultants to achieve project and operational goals.<br>• Manage vendor relationships, negotiate contracts, and oversee service level agreements (SLAs).<br>• Identify opportunities for system enhancements, automation, and cost-saving measures.<br>• Stay updated on emerging technologies and trends in financial systems and SaaS platforms.
