<p><strong>Summary:</strong></p><p>This role is crucial for ensuring the timely delivery of high-quality risk assessment reports, directly impacting revenue goals. The QAM will be responsible for overseeing all QA activities, maintaining excellence in report quality, and upholding Alexander & Schmidt’s Service Standards and Guidelines.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>● Lead and manage the Quality Assurance Department, including hiring, evaluating, and supporting Quality Assurance Account Managers and Independent Contractors.</p><p>● Develop, implement, and maintain quality standards, processes, and improvement strategies.</p><p>● Collaborate with various departments to ensure consistent adherence to quality standards across the organization.</p><p>● Monitor and analyze quality performance, providing regular reports on key metrics.</p><p>● Proactively identify and resolve client concerns and quality issues.</p><p>● Provide training and support to the QA team members and field representatives to ensure competency and proficiency.</p><p>● Utilize (inspection management system) and other relevant software for efficient workflow management and reporting.</p>
