We are looking for an experienced Operations Specialist to support ocean import activity for a logistics operation in Long Beach, California. This Long-term Contract position will oversee cargo movement from port arrival through final delivery while maintaining responsive communication with customers and service partners. The ideal candidate brings strong knowledge of import documentation, customs coordination, domestic transportation, and warehouse-related execution in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee ocean import shipments from vessel arrival through final delivery, ensuring each move is coordinated accurately and on schedule.<br>• Serve as the central point of contact for customers, carriers, customs brokers, terminals, warehouses, trucking providers, rail partners, and internal teams to keep freight moving efficiently.<br>• Arrange customs release, drayage, transload activity, bonded freight handling, and inland transportation based on shipment requirements.<br>• Monitor shipment milestones, provide timely status updates, and respond quickly to service issues or delivery exceptions.<br>• Manage cargo recovery efforts and resolve delays by coordinating across operational partners to reduce disruption.<br>• Support specialized freight movements, including project cargo, oversized loads, expedited shipments, and in-bond moves when required.<br>• Review operational performance to help control detention, demurrage, and storage exposure across high-volume accounts.<br>• Maintain accurate shipment records and ensure all shipping, warehouse, and transportation information is properly documented in operational systems.
<p>We are supporting a hospitality organization supporting 26 restaurant locations across multiple brands. Our client is seeking a hands-on Store/Restaurant Systems Support Engineer to provide Level 2/3 technical support for restaurant technology, POS systems, payment devices, networking equipment, and store operations technology. This role is ideal for someone who enjoys troubleshooting complex issues, working directly with hardware, supporting multiple locations, and occasionally traveling onsite when hands-on support is needed.</p><p><br></p><p>What You'll Do</p><ul><li>Provide Level 2/3 support for POS systems, payment terminals, kitchen display systems (KDS), printers, and restaurant technology</li><li>Troubleshoot networking issues involving routers, switches, wireless access points, and connectivity</li><li>Support restaurant managers and staff with escalated technical issues across multiple locations</li><li>Travel periodically to restaurant locations for installations, maintenance, upgrades, and repairs</li><li>Assist with new store openings, technology rollouts, and hardware deployments</li><li>Coordinate with third-party vendors for escalated support and warranty repairs</li><li>Maintain documentation, ticketing updates, and root cause analysis</li><li>Provide occasional desktop support for corporate users, including Windows, Microsoft 365, Google Workspace, hardware setup, and onboarding activities</li></ul>
<p><strong>Position Summary</strong></p><p> </p><p>We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul><p><br></p>