<p>Robert Half is working with a growing company in Andover seeking a Billing Specialist to join its team. This is a permanent role, that can move into a "Lead" or "Supervisor" role down the road. Our client is looking for at least 2 years of billing experience and strong Excel skills. The selected candidate must have proven vendor relationship skills too.</p><p><br></p><p>Target salary for this opportunity is dependent on experience. Starting salary range is from $55-65K. If interested and qualified send your resume to Bill.Nichols@roberthalf. Thanks!</p>
We are looking for an experienced Sr. Financial Analyst to support financial planning and analysis activities for a growing organization in Burlington, Massachusetts. This Long-term Contract position is ideal for someone who excels at advanced Excel-based modeling, delivers clear insights to business partners, and helps guide financial decision-making across multiple teams. The role will work closely with functions such as accounting and other cross-functional stakeholders while contributing to budgeting, forecasting, and analytical initiatives.<br><br>Responsibilities:<br>• Build and maintain complex financial models in Excel to support forecasting, budgeting, and strategic analysis.<br>• Partner with accounting and cross-functional business teams to provide financial guidance, interpret results, and support planning decisions.<br>• Perform detailed variance analysis to identify trends, risks, and opportunities across financial performance.<br>• Prepare ad hoc reporting and in-depth financial evaluations for leadership and operational stakeholders.<br>• Analyze large data sets using effective data mining techniques to uncover actionable business insights.<br>• Support budgeting and planning processes by improving financial reporting accuracy and model reliability.<br>• Contribute to upcoming planning system implementation efforts, including process support, testing, and alignment with business needs.<br>• Provide ongoing FP&A support during a backfill period while ensuring continuity of analysis and stakeholder service.
<p><br></p><p>We’re seeking a <strong>hands-on Microsoft Dynamics 365 Developer</strong> to join our team and work onsite in a collaborative office environment. This role focuses on building, customizing, and supporting D365 solutions that drive real business impact.</p><p><strong>What you’ll do:</strong></p><ul><li>Customize and extend Dynamics 365 using plugins, workflows, and Power Platform</li><li>Develop integrations using Power Automate, APIs, and Azure services</li><li>Collaborate closely with business and technical teams onsite</li></ul><p><br></p><p>📍 <strong>This is an onsite role; remote work is not available.</strong></p>
<p><strong>Application Support Team Manager (SaaS)</strong></p><p>We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Lead and mentor a team supporting external customers across a SaaS platform</li><li>Own incident management, escalations, and SLA performance</li><li>Partner with engineering and product teams to resolve issues and improve the user experience</li><li>Drive process improvements, knowledge sharing, and support best practices</li></ul><p>If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.</p>
<p>We are looking for a Customer Service Representative to support utility customers in Concord, New Hampshire through a Long-term Contract opportunity. This role is ideal for someone who communicates clearly, handles billing-related questions with confidence, and delivers dependable service across phone and CRM channels. The position begins with onsite training for approximately 4 to 6 weeks and then moves to a hybrid schedule with in-office work on Tuesdays and Thursdays, while remaining flexible for emergency staffing adjustments when needed.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls and provide timely, courteous assistance for service-related questions and account concerns.</p><p>• Use CRM tools to document interactions accurately, update account details, and track follow-up actions.</p><p>• Help customers understand billing information, investigate charges, and resolve payment-related inquiries with care and accuracy.</p><p>• Maintain a high standard of service while managing multiple requests in a fast-paced support environment.</p><p>• Escalate complex customer issues when appropriate and coordinate with internal teams to support resolution.</p><p>• Adapt to schedule changes during emergency situations, including weather-related events that may require additional coverage.</p><p>• Participate in onsite onboarding and training before transitioning into the established hybrid work arrangement.</p>
We are looking for an experienced payroll leader to oversee accurate and timely payroll operations for a large employee population in Massachusetts. This role is ideal for someone who is detail oriented and can manage end-to-end payroll activities across multiple states while maintaining compliance, improving processes, and supporting internal stakeholders. The successful candidate will bring strong expertise in high-volume payroll administration, hands-on knowledge of ADP Workforce Now, and the ability to guide payroll performance with confidence and precision.<br><br>Responsibilities:<br>• Lead complete payroll processing for a workforce of more than 500 employees, ensuring each payroll cycle is completed accurately and on schedule.<br>• Administer bi-monthly payroll activities from data review through final approval, resolving discrepancies before processing is finalized.<br>• Manage payroll operations across multiple states while applying applicable wage, tax, and regulatory requirements.<br>• Use ADP Workforce Now to maintain payroll records, validate employee data, run payroll reports, and support ongoing payroll administration.<br>• Review earnings, deductions, taxes, and time-related inputs to ensure all payroll calculations are correct and compliant.<br>• Partner with HR, finance, and other internal teams to address payroll questions, investigate issues, and support employee needs.<br>• Monitor payroll procedures and recommend improvements that strengthen accuracy, efficiency, and internal controls.<br>• Support payroll-related system or process updates when needed, including adjustments tied to platform or workflow changes.
<p>Excellent opportunity for an Accounting Manager to join a well-established Health Care Services Organization in the Peabody area. The Accounting Manager will lead and oversee all accounting operations, ensuring effective financial management and accurate reporting. This role directs the monthly close process and oversees the preparation of financial statements, supporting schedules, and financial analyses to inform strategic planning and management decision-making. BS Degree in Accounting or Finance with 7+ years of solid accounting experience preferably in a Health Care setting. This position will manage a small staff and report directly into the Controller. Excellent team collaborative environment, tenured staff, great mission statement and outstanding benefits including aggressive PTO plan. This is hybrid schedule as well (3 days on site). Email dino.valeri@roberthalf;com or message me thru LinkedIn for immediate consideration. </p>
<p>MUST BE BILINGUAL - SPANISH AND ENGLISH!!!!!!!!</p><p><br></p><p>We are looking for a detail-oriented Inventory Clerk to support accurate material control and inventory operations in Danvers, Massachusetts. This position plays an important role in maintaining stock integrity, assisting production flow, and ensuring inventory records remain current and reliable. The ideal candidate is organized, dependable, and comfortable working in a fast-paced environment where precision and consistency matter.</p><p><br></p><p>Responsibilities:</p><p>• Monitor inventory levels for materials and components used in assembly operations and update stock records with accuracy.</p><p>• Perform routine counts and full physical inventory activities to verify on-hand quantities and identify discrepancies.</p><p>• Track company assets and inventory movement to help maintain clear accountability across the facility.</p><p>• Investigate variances in inventory data and work with team members to resolve mismatches promptly.</p><p>• Support assembly line operations by ensuring required parts and materials are available when needed.</p><p>• Maintain organized storage areas and follow established procedures for labeling, handling, and inventory documentation.</p><p>• Prepare inventory reports and assist with audits by providing accurate count data and supporting records.</p>
<p>For consideration, please reach out to<strong> Jennifer Lavoie</strong> as soon as possible, ensure to include your most current resume when you apply. <strong><em>Connect with me on LinkedIn </em></strong>at Jennifer Lavoie!</p><p><br></p><p>If you currently work with a recruiter from Robert Half Finance & Accounting recruiter, please contact them directly.</p><p><br></p><p>We are looking for an experienced Sr. Accountant to join our client in the Manchester NH area. This Sr. Accountant position blends payroll ownership with core accounting responsibilities, making it ideal for someone who is highly organized, analytical, and comfortable managing sensitive financial information. The Sr. Staff Accountant role offers the opportunity to support financial reporting, budgeting, and close activities while working closely with cross-functional partners in a dynamic environment.</p><p><br></p><p><strong>Sr. Staff Accountant Responsibilities:</strong></p><p>• Manage the full payroll cycle for regular bi-weekly and monthly runs, as well as any special off-cycle payments, ensuring accuracy and timeliness.</p><p>• Oversee paid time off records and maintain balances in alignment with company guidelines and internal policies.</p><p>• Collaborate with Human Resources to address benefit-related payroll items, employee deductions, and required reporting.</p><p>• Safeguard confidential compensation, payroll, and benefits information with a high degree of discretion and professionalism.</p><p>• Prepare retirement contribution files, assist with plan-related testing, and support employer contribution calculations.</p><p>• Participate in budget preparation by analyzing compensation-related costs and selected operating expenses.</p><p>• Support monthly and annual closing activities, including journal entries, reconciliations, and financial reviews.</p><p>• Produce financial reports such as profit and loss statements and help ensure reporting is accurate and delivered on schedule.</p><p>• Complete bank reconciliations and review general ledger activity to identify and resolve discrepancies.</p><p>• Provide financial analysis and assist with special projects and process improvement efforts led by the finance team.</p>
<p>We are looking for a Sr. Financial Analyst to join a growing organization in Canton, Massachusetts on a Contract basis. This role will support both financial planning and core analytical activities in a fast-moving, less structured environment where strong judgment and initiative are essential. The position will play a key part in budgeting, reporting, and long-range modeling while helping leadership improve visibility into operating performance. Candidates who are comfortable building processes, communicating insights clearly, and partnering with technical teams will be well suited for this opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain detailed financial models, including integrated income statement, balance sheet, and cash flow forecasts, to support near-term objectives and a multi-year business plan.</p><p>• Prepare a two-year budget for leadership review and board-level planning, with particular focus on headcount-driven spending and research-related investments.</p><p>• Produce monthly, departmental, and board reporting packages that translate financial results into clear business insights and actionable recommendations.</p><p>• Analyze variances across actuals, forecasts, and budgets, identifying key drivers and highlighting risks, opportunities, and performance trends.</p><p>• Improve the efficiency of month-end financial reporting by reducing manual effort and introducing more streamlined, repeatable processes.</p><p>• Partner with accounting support resources and internal stakeholders to ensure accurate financial data and continuity of knowledge as responsibilities transition.</p><p>• Work closely with teams in a predominantly engineering-focused organization to evaluate operating needs and provide decision support for growth planning.</p><p>• Perform ad hoc financial analysis and data-driven assessments to support leadership decisions in a dynamic startup-style setting.</p>
<p>Growing privately held Manufacturing Company with 40+ year history and leader in their industry located Danvers, MA area is looking for a Controller to join the leadership team. The Controller will report directly into the President and manage a small staff. This role will have complete ownership of all financial reporting, cost accounting, inventory management, transactional accounting activities including accounts payable, accounts receivable, billing, order entry and human resources and payroll functions. Other duties include cash management/reporting, financial analysis, internal controls, tax and insurance reporting and point person dealing with outside CPA firm. This is an excellent opportunity to join a very stable company in a “hands on” leadership role. Experience working in a small company environment required, previous experience with human resources duties preferred. Sage Business works and advanced Excel knowledge is highly desired. This is mainly onsite role but flexibility when needed. Very nice work-life balance opportunity as well. If interested, reach out to Dino Valeri at dino.valeri@roberthalf;com or message me thru LinkedIn. </p>
<p>We are looking for a Project Accountant to join a growing team in Lynnfield, Massachusetts. This contract opportunity with permanent potential is ideal for someone who enjoys supporting project financial operations, maintaining accurate accounting records, and partnering with internal stakeholders to keep project reporting on track. The position will focus on billing, reconciliations, ledger activity, and transactional accounting within a project-based environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage invoicing for active projects, ensuring customer billing is timely, accurate, and aligned with contract terms.</p><p>• Reconcile accounts on a regular basis to identify discrepancies, resolve outstanding items, and maintain reliable financial records.</p><p>• Record and review general ledger activity to support accurate month-end and ongoing accounting processes.</p><p>• Prepare journal entries with appropriate documentation and ensure financial transactions are posted correctly.</p><p>• Process accounts payable transactions, including invoice review, coding, and payment coordination.</p><p>• Oversee accounts receivable activity by tracking incoming payments, following up on outstanding balances, and supporting cash application.</p><p>• Monitor project costs and profitability by maintaining job cost records and analyzing expenses against budgets.</p><p>• Contribute to construction and project accounting activities by supporting financial reporting and project-level analysis.</p>
<p>We are looking for a Part-time Accounts Payable Clerk to support day-to-day financial operations for a long-term contract opportunity in Laconia, New Hampshire. This onsite role is scheduled for up to 20 hours per week and is ideal for someone who is comfortable managing invoice activity, assisting with payment processing, and handling related office support tasks. The position also includes limited accounts receivable support and general administrative responsibilities, making it a strong fit for a dependable candidate with solid QuickBooks Desktop experience.</p><p><br></p><p>Responsibilities:</p><p>• Review, code, and enter vendor invoices accurately into QuickBooks Desktop.</p><p>• Prepare payment batches and assist with routine check runs in accordance with company timelines.</p><p>• Maintain organized accounts payable records and verify supporting documentation for each transaction.</p><p>• Provide light accounts receivable assistance, including basic payment posting and account follow-up as needed.</p><p>• Support general administrative operations such as filing, document management, and other clerical tasks.</p><p>• Communicate with internal staff and external vendors to resolve invoice questions and payment discrepancies.</p>
<p>For consideration, please reach out to <strong>Jennifer Lavoie </strong>as soon as possible, ensure to include your most current resume when you apply. <em><u>Connect with me on LinkedIn</u></em> at Jennifer Lavoie.</p><p><br></p><p>If you are currently working with a Robert Half recruiter, please reach out to them.</p><p><br></p><p>Robert Half is seeking an experienced Sr. Accountant to support our client in the Concord area and be the sole Sr. Accountant for this small company environment. This Sr. Accountant role is integral to overseeing the company's financial operations and must be a hands on Sr. Accountant. The ideal Sr. Accountant will bring hands on Accounting & Finance experience to the table and be comfortable in a small company environment.</p><p><br></p><p><strong>Sr. Accountant Responsibilities:</strong></p><p>• Prepare and analyze detailed financial reports to support organizational decision-making.</p><p>• Oversee and maintain general ledger activities, accounts payable, accounts receivable, payroll, month end close, and financial statement preparation.</p><p>• Work with the auditors to ensure compliance and accuracy.</p><p>• Develop, manage, and monitor the organization's budget to align with financial goals.</p><p><br></p><p><strong><em>Company has a very strong benefits package and a good work life balance!!!</em></strong></p>
We are looking for an experienced Systems Administrator to support day-to-day technology operations for employees and office environments. This contract opportunity is ideal for someone who enjoys balancing hands-on user support with infrastructure administration across on-premises and cloud systems. The role focuses on keeping business technology secure, reliable, and efficient while helping improve the overall IT environment.<br><br>Responsibilities:<br>• Deliver technical assistance to onsite and remote employees by diagnosing and resolving hardware, software, and connectivity issues.<br>• Configure, deploy, maintain, and retire end-user devices while managing the full lifecycle of desktops, laptops, and related equipment.<br>• Support and maintain core network components, including firewalls, switches, wireless platforms, and routing hardware, to ensure stable operations.<br>• Administer Windows Server technologies such as Active Directory, Group Policy, and file services to support secure user access and system functionality.<br>• Manage Azure services and cloud-based environments, including identity administration and ongoing platform support.<br>• Strengthen IT security through patching, endpoint protection, access management, and routine monitoring of system health and risk exposure.<br>• Maintain accurate records for hardware assets and software licensing to support compliance, budgeting, and operational planning.<br>• Oversee technology-related physical security systems and help ensure server rooms and restricted IT spaces remain secure and properly maintained.<br>• Evaluate infrastructure performance and recommend practical improvements that enhance reliability, security, and user experience.
<p>We are looking for a dependable Administrative Assistant to support daily office operations in Wakefield, Massachusetts. This is a Contract position expected to run for 3 months and is fully onsite during standard weekday business hours. The person in this role will help keep schedules organized, coordinate travel and meetings for field teams, and maintain accurate administrative records using Microsoft Office tools.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate calendars, meeting arrangements, and travel plans for field personnel and internal stakeholders.</p><p>• Maintain organized spreadsheets and administrative records to track schedules, travel details, and related office activities.</p><p>• Provide front-office and general administrative support, including handling incoming calls and routine correspondence.</p><p>• Enter and update data accurately across internal files, reports, and office documents.</p><p>• Support day-to-day office operations by preparing materials, organizing information, and assisting with scheduling changes.</p><p>• Work closely with leadership and team members to ensure administrative tasks are completed on time and with attention to detail.</p>
<p>We are looking for an experienced Sr. Credit Analyst to join a banking team in the Greater Boston area. This role focuses on evaluating commercial and consumer credit opportunities, assessing financial strength, and supporting sound lending decisions through thorough analysis and clear recommendations. The ideal candidate brings strong experience in underwriting, credit structuring, and portfolio support, along with the ability to partner effectively with lenders and deliver high-quality credit documentation.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate borrower and guarantor financial information, including business and personal financial statements, tax returns, and supporting documents, to determine overall credit quality.</p><p>• Gather required loan data from lenders and clients, then translate findings into clear credit assessments that support new requests and ongoing relationship management.</p><p>• Develop written credit packages, financial models, narrative summaries, and risk commentary to assist lenders with informed credit decisions.</p><p>• Examine loan files for accuracy and completeness, confirming that documentation is in order and collateral records are properly maintained.</p><p>• Assess collateral position and repayment support to confirm alignment with internal lending standards and policy expectations.</p><p>• Partner with commercial lending teams to identify risk factors, recommend appropriate deal structures, and support both new originations and renewals.</p><p>• Prepare and update credit-related reports such as annual reviews, modification requests, loan presentations, and criticized asset commentary as needed.</p><p>• Maintain organized credit files and assist with servicing needs, borrower inquiries, and follow-up items related to existing and prospective loan relationships.</p><p>• Support underwriting and review activities for credit facilities across a range of exposure sizes while ensuring adherence to applicable banking regulations and internal procedures.</p>
<p>We are seeking a Registered Client Associate to support financial advisors and deliver an exceptional client experience. </p><p><br></p><p>This role is responsible for client communications, account servicing, money movement requests, new account openings, meeting coordination, and administrative support.</p><p><br></p><p><br></p>
We are looking for a highly experienced Senior Machine Learning Engineer to join our team in Boston, Massachusetts. In this role, you will design, develop, and deploy cutting-edge machine learning systems that solve complex problems and scale effectively in production environments. This position offers an exciting opportunity to contribute to impactful projects, leveraging your expertise in machine learning, cloud infrastructure, and data engineering.<br><br>Responsibilities:<br>• Build and deploy machine learning models and solutions for production environments, ensuring they meet scalability and performance standards.<br>• Design and implement comprehensive ML pipelines, including data ingestion, feature engineering, model training, evaluation, and serving.<br>• Write clean, efficient code in Python and leverage its ML ecosystem, such as TensorFlow, PyTorch, and scikit-learn.<br>• Work with large datasets to extract meaningful insights and develop complex queries using modern data processing tools.<br>• Utilize containerization technologies like Docker and cloud platforms such as AWS to ensure robust and scalable deployment.<br>• Apply MLOps best practices, including CI/CD pipelines, automated testing, and performance monitoring, to maintain reliable machine learning systems.<br>• Conduct research and apply deep machine learning and AI techniques, including statistical modeling and large language models.<br>• Solve complex analytical problems with pragmatic engineering approaches while maintaining scientific rigor.<br>• Collaborate with cross-functional teams to align machine learning solutions with business goals and mission-driven objectives.<br>• Monitor and address issues like data drift and model performance to ensure continuous improvement and reliability.
<p>We are looking for a Property Administrator to support day-to-day property operations for a position based in Charlestown, Massachusetts. This role is suited to someone who can balance resident and tenant support with accurate administrative coordination across residential, commercial, and affordable housing environments. The ideal candidate brings strong leasing and property management knowledge, along with experience using industry software and maintaining compliance-related records.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate daily administrative activities for property operations, including documentation, correspondence, and record maintenance for residential and commercial portfolios.</p><p>• Assist with leasing processes by preparing files, tracking application status, scheduling appointments, and supporting timely move-in and renewal activities.</p><p>• Maintain organized tenant and resident records in property management systems such as Yardi Software and OneSite, ensuring information is current and accurate.</p><p>• Support compliance efforts related to affordable housing programs by helping manage recertifications, income documentation, and required reporting for LIHTC, HUD, and tax credit properties.</p><p>• Respond to resident, tenant, and vendor inquiries with careful attention to detail and help resolve routine operational issues through effective follow-up.</p><p>• Prepare reports, update occupancy and rent data, and help monitor property performance metrics for management review.</p><p>• Work closely with site teams to support supportive housing and senior housing administration, including deadline tracking and file completeness.</p><p>• Contribute to operational continuity during property management system updates or process changes by helping maintain accurate data and administrative consistency.</p>
We are looking for an Accounting Manager to lead core financial operations and provide accurate, timely reporting that supports business decisions. Based in Boston, Massachusetts, this position will oversee the integrity of accounting processes, strengthen controls, and help guide budgeting and compliance efforts. The role is ideal for a hands-on finance leader who can balance day-to-day execution with strategic partnership across the organization.<br><br>Responsibilities:<br>• Direct daily accounting activities and ensure financial records are maintained accurately and consistently.<br>• Manage the monthly close cycle, including general ledger oversight, reconciliations, journal entries, and required adjustments.<br>• Produce and review monthly, quarterly, and annual financial reports to support internal leadership and external obligations.<br>• Evaluate financial performance, identify notable trends, and present practical recommendations to senior management.<br>• Create, refine, and uphold accounting policies, procedures, and control frameworks that promote accuracy and accountability.<br>• Monitor adherence to applicable federal, state, and local regulations, as well as relevant accounting standards and company guidelines.<br>• Oversee tax-related submissions and other statutory reporting requirements to ensure deadlines and accuracy standards are met.<br>• Lead, coach, and develop accounting team members while setting clear expectations for performance and collaboration.<br>• Work closely with executive leaders to support planning, operational efficiency, and long-term organizational growth.
We are looking for a Paralegal to join a Services team on a contract basis. This position supports attorneys through the full litigation lifecycle, from early case development through trial readiness. The ideal candidate is organized, responsive, and comfortable handling multiple priorities in a fast-paced legal environment.<br><br>Responsibilities:<br>• Draft, format, and file litigation documents, including pleadings, motions, and related court submissions with close attention to accuracy and deadlines.<br>• Conduct legal citation and case law verification using Shepardizing and other research methods to support attorney strategy and filings.<br>• Coordinate discovery activities by organizing document production, tracking requests and responses, and maintaining complete case records.<br>• Assist with trial preparation by assembling exhibits, preparing binders, coordinating witness materials, and supporting attorneys before and during proceedings.<br>• Maintain case information in case management software, ensuring documents, deadlines, and litigation updates are recorded consistently.<br>• Monitor court calendars and litigation timelines to help the legal team stay on schedule for hearings, filings, and other case milestones.
<p>My client who is in the Life Sciences space is hiring an FP&A Manager to join their team. The FP&A Manager will report to the CFO and handle various finance duties such as budgeting, forecasting, planning, financial modeling, business partnering and more. This position would be great for a strong Senior Financial Analyst looking for growth or a Junior FP&A Manager. Compensation for this position is $125-140K + Bonus. This company is very stable, has an established Finance team, offers great growth potential, nice benefits, a great hybrid arrangement and more!</p><p><br></p><p>If interested in hearing more, please EMAIL YOUR RESUME to matthew.katz@roberthalf ASAP or message me on Linkedin. Thank you.</p>
<p><strong>Robert Half Legal Permanent</strong> <strong>Placement </strong>is seeking a highly organized and experienced <strong>Legal Assistant or Paralegal</strong> to support a senior partner in a high-visibility role for their <strong>Boston</strong> client. The ideal candidate will have a strong background in estate planning and trusts and estates law, OR Family law with excellent communication and administrative skills. congenial environment; fulltime in the office.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide direct support to a partner, ensuring seamless daily operations</li><li>Draft, proofread, and manage legal documents including motions and letters of intent</li><li>Maintain and organize case files and complex documentation</li><li>Schedule appointments, manage calendars, and handle administrative tasks</li><li>Communicate professionally with clients via phone, email, and in person</li><li>Conduct legal and background research as needed</li><li>Screen and prioritize incoming communications</li></ul>
<p>Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>