<p><strong>Customer Service Specialist</strong></p><p><strong>Brief Job Description:</strong></p><p>The Customer Service Specialist provides support to customers by answering questions, resolving issues, processing requests, and delivering a positive service experience.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone, email, or chat</li><li>Resolve issues related to orders, billing, products, or services</li><li>Document customer interactions in CRM or ticketing systems</li><li>Escalate complex issues to appropriate departments</li><li>Process returns, refunds, or service requests as needed</li><li>Maintain service quality and meet response-time goals</li></ul>
<p>We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. </p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.</p><p>• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.</p><p>• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.</p><p>• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.</p><p>• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.</p><p>• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.</p><p>• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.</p><p>• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.</p><p>• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.</p><p>• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.</p>
We are looking for a Customer Service Representative to provide hands-on administrative and customer service support for a Long-term Contract position based in San Leandro, California. This role will help keep daily department operations organized by managing routine tasks, supporting communication, and assisting with document and spreadsheet work. The ideal candidate is dependable, detail-oriented, and comfortable working onsite in a manufacturing environment while adapting to shifting priorities and team needs.<br><br>Responsibilities:<br>• Coordinate day-to-day administrative activities such as organizing records, entering information accurately, and managing written communications.<br>• Support the customer service team by taking on routine and overflow assignments so core staff can focus on higher-priority work.<br>• Create, update, and format business documents using Microsoft Word to ensure materials are clear and professionally prepared.<br>• Maintain and revise spreadsheets in Microsoft Excel to track information, organize data, and support reporting needs.<br>• Use Microsoft Outlook to manage emails, schedule-related tasks, and assist with timely follow-up communication.<br>• Help improve departmental workflow by staying responsive to requests and contributing to efficient task completion.<br>• Collaborate with team members across the department and provide assistance wherever additional support is needed.
<p><strong>Order Management Specialist</strong></p><p><strong>Brief Job Description:</strong></p><p>The Order Management Specialist oversees the order lifecycle, ensuring customer orders are entered, processed, tracked, and fulfilled accurately and on time.</p><p><strong>Responsibilities:</strong></p><ul><li>Enter and process customer orders in internal systems</li><li>Review orders for accuracy, pricing, and product availability</li><li>Coordinate with sales, warehouse, and logistics teams</li><li>Resolve order discrepancies, delays, and fulfillment issues</li><li>Provide order status updates to customers and internal stakeholders</li><li>Maintain records and prepare order-related reports</li></ul>
<p>***This Is A Contract Opportunity. Spanish-English Bilingual Fluency Required***</p><p><br></p><p>We are looking for a Compensation & Benefits Specialist to support the administration of union-related fringe benefit programs. This Contract opportunity is ideal for someone who can balance accuracy, responsiveness, and professionalism while assisting members with health, vacation, disability, and retirement benefit matters. The role requires strong communication skills, careful document handling, and the ability to manage a steady workload in a collaborative environment.</p><p><br></p><p>Job Duties:</p><p>• Administer enrollment activity and disability benefit processing for union members with a high level of accuracy and timeliness.</p><p>• Serve members through frequent phone and in-person interactions, addressing questions and resolving benefit-related requests professionally.</p><p>• Explain coverage details, program rules, and administrative procedures in a clear and member-focused manner.</p><p>• Review applications, supporting records, and enrollment documentation to ensure complete and correct benefit processing.</p><p>• Handle legal documents and related requests, including matters involving child support orders, in accordance with established procedures.</p><p>• Maintain compliance with governing plan documents and benefit guidelines throughout all administrative activities.</p><p>• Partner with colleagues to coordinate efficient processing and support consistent service levels across the benefits team.</p><p>• Assist leadership with additional benefit administration tasks and special assignments as business needs evolve.</p>
<p>We are looking for an Operations Support to support hands-on testing, monitoring, and operational activities in San Bruno, California. This Long-term Contract position is ideal for someone who is comfortable working around prototype equipment, assisting with product evaluation, and maintaining safe, efficient workflows. The role combines device oversight, sample collection, refurbishment support, and food-based test preparation. This contract role has a duration of 6 months - 12 months in length and the overnight hours are Tuesday, Wednesday, Thursday, and Friday 12:00am Midnight to 10:00am. </p><p><br></p><p>Our start-up client offers a great teamwork environment, complimentary snack & beverages, and more. Apply today! We are hiring two professionals.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the operation of prototype equipment, ensuring devices run as expected and remain under close observation throughout testing activities.</p><p>• Load and remove materials or units from equipment as needed to keep testing and operational work moving efficiently.</p><p>• Track screen alerts and equipment behavior, respond promptly to unusual conditions, and initiate shutdown actions when required for safety or quality purposes.</p><p>• Collect samples, then measure and document results using standard lab instruments and established procedures.</p><p>• Assist with evaluation work on supporting test fixtures and component-level setups used to verify equipment performance.</p><p>• Provide support for refurbishment operations by unpacking returned units, reviewing their condition, and separating them into appropriate disposition categories such as repair or scrap.</p><p>• Move and stack incoming or processed units, including handling heavier items and using pallet jacks as part of daily material flow.</p><p><br></p>