We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels. The role suits a detail-oriented individual who is comfortable using Microsoft Office applications, applying basic math skills, and assisting both English- and Spanish-speaking customers.<br><br>Responsibilities:<br>• Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy.<br>• Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience.<br>• Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods.<br>• Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance.<br>• Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy.<br>• Partner with internal team members to address concerns, share updates, and help create a consistent support experience.<br>• Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes.
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.<br><br>Responsibilities:<br>• Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology<br>• Support Mac OS environments, including troubleshooting operating system, software, and device-related problems<br>• Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance<br>• Set up, configure, and maintain computer hardware and related equipment for employees and teams<br>• Track support activity, document resolutions, and escalate more complex issues when needed<br>• Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
<p><strong>Production Specialist</strong></p><p><strong>Job Description:</strong></p><p>We are seeking a Production Specialist to support daily production operations, ensure quality standards, and help maintain efficient workflow. This role requires attention to detail, reliability, and the ability to follow established processes.</p><p><strong>Responsibilities:</strong></p><ul><li>Operate or support production equipment and workflows</li><li>Monitor output for quality, accuracy, and timeliness</li><li>Perform routine documentation and recordkeeping</li><li>Assist with inventory, packaging, labeling, or shipping preparation</li><li>Follow safety procedures and escalate production issues when needed</li></ul><p><br></p>
<p><strong>Order Entry Specialist</strong></p><p><strong>Job Description:</strong></p><p>We are seeking an Order Entry Specialist to accurately process customer orders, maintain order records, and support timely fulfillment. This role requires strong attention to detail, data entry accuracy, and the ability to work in a fast-paced environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Enter customer orders into internal systems with accuracy and timeliness</li><li>Review orders for completeness, pricing, and product availability</li><li>Coordinate with sales, customer service, and warehouse teams to resolve order issues</li><li>Update order status and communicate changes to customers or internal teams</li><li>Maintain accurate records of transactions, returns, and adjustments</li></ul>