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2 results for Technical Support Representative in Lindon, UT
- American Fork, UT
- onsite
- Temporary to Hire
- 20 - 24 USD / Hourly
- We are looking for a Technical (Application) Support Specialist to join a service-focused team in Utah in a contract capacity with the potential for a permanent role. This position supports internal users by resolving application-related issues, improving workflow performance, and delivering timely, well-documented solutions. The ideal candidate brings a strong customer support mindset, solid troubleshooting ability, and a willingness to contribute to both software support and occasional hands-on IT tasks.<br><br>Responsibilities:<br>• Handle incoming application support requests, prioritize issues appropriately, and drive tickets through completion within established service expectations.<br>• Investigate and resolve software, system workflow, and user-access concerns affecting day-to-day business operations.<br>• Set up, maintain, and refine user workflows within the company’s application environment, including platform-based support activities.<br>• Record diagnostic steps, outcomes, and recurring issue patterns to strengthen team knowledge and improve future support efficiency.<br>• Communicate with internal stakeholders to gather missing details, clarify reported problems, and provide clear status updates throughout the support process.<br>• Join client or user discussions when additional context is needed to identify root causes and confirm appropriate solutions.<br>• Partner with technical team members on basic infrastructure-related tasks during slower support periods, such as equipment setup, cabling, or other IT support projects.<br>• Contribute ideas that improve support processes, documentation standards, and issue resolution consistency across the team.
- 2026-10-12T00:00:00Z
- Salt Lake City, UT
- onsite
- Temporary to Hire
- 14.25 - 16.5 USD / Hourly
- We are looking for a Customer Experience Specialist to support clients and legal teams by managing incoming inquiries and handling case-related administrative tasks. This contract opportunity is based in Salt Lake City, Utah, and is ideal for someone who enjoys delivering attentive service in a fast-paced, detail-oriented environment. The right candidate will communicate clearly, stay organized across multiple tasks, and provide dependable support for a range of law firm matters.<br><br>Responsibilities:<br>• Respond to inbound calls with care, gather key details, and provide accurate assistance to callers.<br>• Support legal case workflows by completing administrative tasks, updating records, and maintaining organized documentation.<br>• Manage email communication with clients and internal teams to ensure timely follow-up and clear information sharing.<br>• Navigate multiple browser windows and systems efficiently while handling customer interactions and research needs.<br>• Help resolve service and connectivity-related issues by identifying concerns and directing them appropriately.<br>• Maintain a high standard of customer care by addressing questions with patience, accuracy, and attention to detail.<br>• Track case-related activity and ensure information is entered correctly to support ongoing legal matters.
- 2026-10-14T00:00:00Z