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3 results for Technical Support Representative in Lindon, UT
- American Fork, UT
- onsite
- Temporary to Hire
- 20 - 24 USD / Hourly
- We are looking for a Technical (Application) Support Specialist to join a service-focused team in Utah in a contract capacity with the potential for a permanent role. This position supports internal users by resolving application-related issues, improving workflow performance, and delivering timely, well-documented solutions. The ideal candidate brings a strong customer support mindset, solid troubleshooting ability, and a willingness to contribute to both software support and occasional hands-on IT tasks.<br><br>Responsibilities:<br>• Handle incoming application support requests, prioritize issues appropriately, and drive tickets through completion within established service expectations.<br>• Investigate and resolve software, system workflow, and user-access concerns affecting day-to-day business operations.<br>• Set up, maintain, and refine user workflows within the company’s application environment, including platform-based support activities.<br>• Record diagnostic steps, outcomes, and recurring issue patterns to strengthen team knowledge and improve future support efficiency.<br>• Communicate with internal stakeholders to gather missing details, clarify reported problems, and provide clear status updates throughout the support process.<br>• Join client or user discussions when additional context is needed to identify root causes and confirm appropriate solutions.<br>• Partner with technical team members on basic infrastructure-related tasks during slower support periods, such as equipment setup, cabling, or other IT support projects.<br>• Contribute ideas that improve support processes, documentation standards, and issue resolution consistency across the team.
- 2026-10-12T00:00:00Z
- Sandy, UT
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- <p>We are looking for a Tier 2 Onsite Technical Support Analyst to deliver responsive, high-quality technical support for users in Utah. This role focuses on resolving escalated desktop, network, server, and endpoint issues while providing onsite assistance and maintaining a strong customer service experience. The ideal candidate brings solid troubleshooting skills, works well independently, and partners effectively with service desk teams and client IT contacts to keep systems secure, stable, and efficient.</p><p><br></p><p>Responsibilities:</p><p>• Handle support requests escalated from Tier 1 analysts, investigate root causes, and drive issues through to resolution within expected service timelines.</p><p>• Provide onsite assistance to end users and client IT teams by diagnosing hardware, software, operating system, and connectivity problems across supported environments.</p><p>• Troubleshoot more advanced incidents affecting workstations, servers, virtual systems, and network services, including urgent response outside standard business hours when needed.</p><p>• Perform basic technology deployments, configuration updates, and support tasks within client environments while ensuring minimal disruption to operations.</p><p>• Maintain accurate ticket notes, service records, troubleshooting logs, and status updates to support visibility, reporting, and knowledge sharing.</p><p>• Create and deliver user guidance, technical documentation, and practical instruction to help employees use supported equipment and applications effectively.</p><p>• Collaborate with internal technical groups and business stakeholders to identify service improvements, recommend system changes, and support new technology solutions.</p><p>• Review system activity, server events, and security-related alerts to identify issues early, apply corrective actions, and support compliance with established security standards.</p><p>• Support the development of Tier 1 staff by offering guidance, sharing technical knowledge, and helping reinforce consistent service desk practices.</p><p>• Monitor open incidents and service requests to help ensure prompt follow-up, strong customer communication, and a positive support experience for clients</p>
- 2026-10-13T00:00:00Z
- Salt Lake City, UT
- onsite
- Temporary to Hire
- 14.25 - 16.5 USD / Hourly
- We are looking for a Customer Experience Specialist to support clients and legal teams by managing incoming inquiries and handling case-related administrative tasks. This contract opportunity is based in Salt Lake City, Utah, and is ideal for someone who enjoys delivering attentive service in a fast-paced, detail-oriented environment. The right candidate will communicate clearly, stay organized across multiple tasks, and provide dependable support for a range of law firm matters.<br><br>Responsibilities:<br>• Respond to inbound calls with care, gather key details, and provide accurate assistance to callers.<br>• Support legal case workflows by completing administrative tasks, updating records, and maintaining organized documentation.<br>• Manage email communication with clients and internal teams to ensure timely follow-up and clear information sharing.<br>• Navigate multiple browser windows and systems efficiently while handling customer interactions and research needs.<br>• Help resolve service and connectivity-related issues by identifying concerns and directing them appropriately.<br>• Maintain a high standard of customer care by addressing questions with patience, accuracy, and attention to detail.<br>• Track case-related activity and ensure information is entered correctly to support ongoing legal matters.
- 2026-10-14T00:00:00Z