4 results for Reservation Specialist 3rd Shift in Lexington, KY

Bilingual Customer Service Representative

Louisville, KY
remote
Contract / Temporary to Hire
16.00 - 16.00 USD / Hourly
We are looking for a dedicated Bilingual Customer Service Representative to work for a growing company in Louisville, Kentucky. This is a contract to hire position offering the opportunity to develop your skills while providing exceptional support to customers. The role requires flexibility, attention to detail, and the ability to thrive in a fast-paced environment. The hours for the Bilingual Customer Service Representative are Monday - Friday: 8am-5pm EST and you must have weekend availability to work one weekend per month. This is a remote position and you may live outside of Louisville, however, you must reside in EST, CST, or MDT. The Bilingual Customer Service Representative must be fluent in Spanish and English. Responsibilities of the Bilingual Customer Service Representative: • Handle inbound customer inquiries and provide timely and accurate responses. • Maintain an attentive and detail-oriented approach during customer interactions, ensuring satisfaction and resolution. • Manage data entry tasks efficiently to maintain accurate customer records. • Collaborate with team members to ensure seamless communication and service delivery. • Provide bilingual support to assist customers in multiple languages. • Utilize tools such as Outlook and other relevant programs to streamline administrative tasks. • Deliver high-quality service in a call center environment while adhering to company policies.
2026-03-03T19:08:51Z

Sr. Customer Service Representative

Lexington, KY
onsite
Contract / Temporary to Hire
18.00 - 22.00 USD / Hourly
The Negotiator is primarily responsible for researching hotel options, negotiating, and booking 45+ night reservations. The position is also responsible for building and maintaining strong relationships with hotel contacts while communicating effectively with those contacts. The Negotiator makes decisions while meeting the client’s needs based on client guideline, feedback and travel policy. The Negotiator is results driven, securing the lowest possible rates and easily overcoming obstacles. Responsibilities: • Manage reservation requests 30+ nights to fulfill customer needs and ensure customer satisfaction. • Utilize decision making skills to find hotel options which fit client guidelines. • Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies. • Be proficient and consistent in providing a high-quality reservations and options to clients. • Complete negotiations on all requests 45+ nights based on the policies and procedures. • Perform more complex negotiations, including limited buying power, limited availability scenarios, reduced turnaround time while providing a target client savings %. • Identify trends and opportunities for client savings and potential market consolidation. • Secure rates, discounts, and RFPs with current and new hotel partners. • Exhibit and utilize knowledge of hotel industry and regional markets associated with clients. • Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc. • Identify and resolve client and hotel issues on a daily basis. • Resolve all client and hotel calls regarding extensions, early departures or changes to a reservation. • Responsible for meeting or exceeding all client deadlines. • Consulting with clients to choose the option that best fits the client’s needs. • Collaborate with Account Management teams and Long-Term Solutions to ensure network consolidation for our clients. • Effectively communicate with clients and hotels via phone and email to ensure consistency with CLC policies. • Attend all scheduled trainings, meetings, or other events as assigned by supervisor. • Responsible for all other duties assigned as needed.
2026-03-06T16:18:43Z

Sr. Customer Service Representative

Lexington, KY
onsite
Contract / Temporary to Hire
14.50 - 15.00 USD / Hourly
Robert Half is looking for an experienced Senior Customer Service Representative to join our team in Lexington, Kentucky. In this role, you will handle complex reservation requests and negotiations within the hospitality industry, ensuring customer satisfaction and adhering to client guidelines. This is a Contract to permanent position, offering the opportunity to grow within the organization while contributing to the success of our clients. Responsibilities:• Manage extended-stay reservation requests to meet client needs and provide exceptional customer service.• Evaluate client requirements to identify suitable hotel options that align with established guidelines.• Conduct negotiations for long-term reservations, navigating challenges such as limited availability and tight deadlines.• Secure competitive rates and discounts through partnerships with new and existing hotel vendors.• Analyze market trends to identify opportunities for cost savings and optimization.• Resolve client and hotel issues, including reservation adjustments, extensions, and early departures.• Collaborate with internal teams to support network consolidation and ensure seamless service delivery.• Ensure compliance with client preferences, including budget, amenities, location, and other parameters.• Attend training sessions and meetings to stay informed about industry standards and company procedures.• Maintain consistent communication with clients, offering tailored recommendations to meet their needs.
2026-03-06T16:28:44Z

Customer Service Representative

Georgetown, KY
onsite
Contract / Temporary to Hire
20.90 - 24.20 USD / Hourly
Robert Half is looking for a motivated Customer Service Representative to join our team in Georgetown, Kentucky. This is a contract-to-permanent position, offering an excellent opportunity to grow within the organization. In this role, you will provide exceptional service, ensuring customer satisfaction through effective communication and efficient management of orders. This position requires a collaborative approach, adaptability, and the ability to thrive in a dynamic environment. Responsibilities:• Accurately process customer orders and oversee the full lifecycle, including updates and changes, to ensure timely fulfillment.• Verify shipping, billing, pricing, and purchase order details to maintain accuracy.• Maintain customer files with updated information, such as pricing, new items, delivery instructions, and address changes.• Collaborate with sales staff to provide support and address customer needs effectively.• Communicate regularly with both internal teams and external customers to resolve inquiries and issues.• Audit purchase orders for compliance with pricing, quantities, terms, and shipping instructions.• Address and document customer complaints, ensuring timely resolution.• Handle product returns following company procedures to maintain customer satisfaction.• Ensure compliance with safety, quality, and regulatory standards while adhering to company policies.• Support team members with data entry and order intake, fostering a collaborative work environment.
2026-02-10T15:58:59Z