2 results for Help Desk in Lexington, KY

Louisville, KY
onsite
Contract / Temporary to Hire
20.00 - 23.50 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team in Louisville, Kentucky. This Contract to permanent position involves providing exceptional Level 1 technical support to end users, ensuring their hardware and software issues are resolved efficiently. The role requires a hands-on approach, excellent troubleshooting skills, and a strong focus on customer service in a fully on-site setting. Responsibilities: • Create and update tickets with accurate details and ensure timely documentation. • Deliver first-line technical support by diagnosing and resolving basic hardware, software, and operating system problems. • Assist with computer imaging, workstation setups, hardware deployments, and equipment replacements. • Provide guidance to end users on Microsoft products and address common desktop-related concerns. • Monitor ticket queues and service level agreements to ensure prompt issue resolution. • Assign or reassign tickets to maintain proper ownership and workflow efficiency. • Escalate complex issues to higher-tier support teams when necessary. • Manage tasks related to moving, setting up, or shipping computer equipment as required.
2026-02-18T20:04:17Z

Louisville, KY
remote
Temporary
16.00 - 20.00 USD / Hourly
We are seeking a Front Desk Coordinator to support front‑desk operations for. This person will be the first point of contact for visitors and callers and should provide a welcoming and organized experience. Key Responsibilities<ul><li>Greet and check in visitors</li><li>Answer, screen, and route phone calls</li><li>Maintain visitor logs and front‑desk security procedures</li><li>Manage mail, packages, and deliveries</li><li>Keep the reception area organized and presentable</li><li>Provide administrative support including data entry, filing, and scheduling</li></ul>
2026-03-12T20:53:42Z