<p>Are you a friendly, detail-oriented professional committed to delivering exceptional support and fostering positive customer interactions? Robert Half is seeking Customer Service Representatives for ongoing opportunities with clients across various industries. If you thrive in fast-paced environments and enjoy problem-solving, we want to connect with you!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Customer Support:</strong> Respond to customer inquiries via phone, email, chat, or in-person, ensuring timely and professional communication.</li><li><strong>Problem Resolution:</strong> Troubleshoot issues, resolve complaints, and escalate concerns as needed to ensure a satisfactory resolution.</li><li><strong>Order Management:</strong> Handle customer orders, track shipments, and process returns or exchanges accurately.</li><li><strong>Documentation:</strong> Maintain accurate and detailed records of customer interactions in CRM databases.</li><li><strong>Product/Service Knowledge:</strong> Understand and explain company products, policies, and services to assist customers effectively.</li><li><strong>Team Collaboration:</strong> Work closely with internal teams such as sales, technical support, and marketing to address customer needs.</li><li><strong>Process Improvement:</strong> Provide feedback on customer service practices and suggest enhancements for better efficiency and satisfaction.</li></ul><p><br></p>
We are seeking a friendly, solution-oriented Customer Service Representative to join our team on a contract-to-permanent basis. This role is perfect for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced environment. The ideal candidate will be the first point of contact for customers and will play a key role in ensuring a positive experience. Responsibilities: Handle inbound and outbound customer calls and emails Resolve customer inquiries, complaints, and issues efficiently and professionally Document customer interactions and maintain accurate records Provide product/service information and support Collaborate with internal teams to ensure customer satisfaction Follow up with customers to ensure resolution and satisfaction
<p>Robert Half is looking for a skilled and experienced Senior Tax Manager to join our team in Louisville, Kentucky. This role requires a strategic thinker who excels at building client relationships, managing staff effectively, and delivering high-quality tax services. The ideal candidate will be adept at handling complex engagements independently while contributing to the growth and success of the firm.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee all aspects of tax engagements, ensuring efficiency, attention to detail, and timely completion.</p><p>• Develop and maintain strong relationships with clients, earning their trust and identifying opportunities to offer additional services.</p><p>• Supervise and mentor staff, fostering a collaborative environment and promoting growth and development.</p><p>• Stay current with relevant tax laws, regulations, and industry standards to ensure compliance and accuracy.</p><p>• Participate in pre-planning and planning meetings, coordinating with team members to gather necessary information.</p><p>• Monitor and manage project budgets, deadlines, and deliverables, delegating responsibilities as appropriate.</p><p>• Provide constructive feedback and training to staff, enhancing their skills and knowledge.</p><p>• Lead marketing efforts to attract new clients and expand services offered to existing clients.</p><p>• Actively participate in strategic planning initiatives to support firm-wide goals.</p><p>• Contribute to the development and implementation of new services to meet evolving client needs.</p>
<p>Robert Half Lexington is looking for an experienced Sr. Customer Service Representative to join a team in Lexington-Fayette, Kentucky. This Contract-to-Permanent position offers an opportunity to work in the hospitality industry, providing exceptional service and solutions for clients. The ideal candidate will excel at managing complex reservations, negotiating contracts, and ensuring customer satisfaction. This is a weekend schedule and 10am-7pm work schedule. Apply today to be considered!</p><p><br></p><p>Responsibilities:</p><p>• Handle long-term reservation requests exceeding 30 nights, ensuring client needs are met with precision and care.</p><p>• Evaluate and select hotel options that align with client guidelines, applying strong decision-making abilities.</p><p>• Conduct negotiations for reservations exceeding 45 nights, adhering to established policies and procedures.</p><p>• Navigate complex scenarios such as limited availability or restricted budgets while achieving target savings for clients.</p><p>• Secure competitive rates, discounts, and agreements with existing and new hotel partners.</p><p>• Analyze hotel industry trends and identify opportunities for client savings and market consolidation.</p><p>• Ensure all reservations meet client specifications regarding budget, amenities, proximity, and preferences.</p><p>• Resolve client and hotel concerns efficiently, including issues related to extensions, early departures, or reservation changes.</p><p>• Collaborate with account management teams to enhance network consolidation and client satisfaction.</p><p>• Participate in scheduled trainings, meetings, and other events as assigned by leadership.</p>
