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4 results for Customer Success Specialist in Lexington, KY

Customer Service

Louisville, KY
onsite
Permanent / Full Time
41000.00 - 48000.00 USD / Yearly
Customer Support Specialist Location: Louisville, KY (onsite) A stable, privately held distribution and logistics company is seeking a Customer Support Specialist to support a high-volume, industrial client base. This organization has a long-standing presence in the market and offers strong stability and growth potential. Position Overview:<ul><li>Manage customer orders, inquiries, and updates</li><li>Coordinate with internal teams to ensure accurate and timely fulfillment</li><li>Support sales and assist with issue resolution</li><li>Maintain records and contribute to process improvements</li></ul>Benefits<ul><li>2 weeks PTO + 5 sick days</li><li>8 paid holidays</li><li>Health, dental, and vision insurance</li><li>Life insurance and EAP program</li><li>401(k) plan</li><li>Discretionary profit sharing</li></ul>
2026-03-31T20:04:22Z

Collections Specialist

Lexington-fayette, KY
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Collections Specialist to support a busy service organization in Lexington, Kentucky. This Long-term Contract opportunity is ideal for someone who is comfortable managing a large portfolio of business accounts while delivering detail-oriented, customer-focused collections support. The person in this role will handle business-to-business account follow-up, respond to invoice and account inquiries, and assist with credit-related activities in a fast-paced environment. Responsibilities:• Oversee a high-volume portfolio of more than 300 commercial accounts and maintain consistent follow-up to support timely payment.• Contact business customers regarding outstanding balances using a detail-oriented, service-oriented approach focused on soft collections.• Review and process customer credit applications and assist with credit checks to support account setup and ongoing account management.• Monitor and respond to questions received through a shared inbox related to invoices, payment status, and account details.• Investigate account discrepancies and support reconciliations by reviewing payment activity and open balances.• Record collection efforts, customer interactions, and account updates within systems such as Salesforce, Kinetic, and Epicor.• Apply sound judgment when prioritizing accounts and escalations during peak workload periods, especially from June through September.• Collaborate with internal teams to resolve billing concerns and help keep accounts receivable records accurate and current.
2026-04-27T20:38:43Z

Collections Specialist

Lexington-fayette, KY
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Collections Specialist to support accounts receivable efforts for a wholesale distribution organization in Lexington, Kentucky. This Contract to permanent opportunity is ideal for someone who can balance firm, effective collection practices with a customer-focused approach. The person in this role will work with commercial accounts, help resolve payment issues, and contribute to healthy cash flow through consistent follow-up and account management. Responsibilities:• Manage outreach to business customers regarding outstanding balances and past-due invoices in a timely and consistent manner.• Review account status, document collection activity, and follow up regularly to secure payment commitments and reduce aging receivables.• Communicate with customers to address billing questions, clarify payment expectations, and resolve issues that may delay remittance.• Work closely with internal teams to investigate account discrepancies and support accurate, up-to-date customer records.• Apply a service-oriented approach while maintaining accountability for collecting overdue payments from commercial clients.• Monitor assigned accounts and escalate more complex collection matters when standard follow-up efforts do not lead to resolution.
2026-04-27T20:04:20Z

Customer Service Representative - 2nd Shift

Walton, KY
onsite
Temporary / Contract
20.00 - 21.00 USD / Hourly
We are seeking professionals with a strong customer service focus to join our team as Customer Service Representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors. Responsibilities:<ul><li>Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.</li><li>Address immediate customer requests, offering relevant product and service details.</li><li>Clearly communicate expected costs and arrival times.</li><li>Follow up consistently to keep customers informed about service status.</li><li>Use sales techniques to resolve customer objections and encourage use of services.</li><li>Provide sales information to interested prospects and relay details to sales team members when needed.</li><li>Identify and escalate priority issues as necessary.</li><li>Support teammates and collaborate effectively within the team environment.</li><li>Meet established targets for service completion, job profitability, and other performance metrics.</li></ul>
2026-04-13T14:03:58Z