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2 results for Call Center Agent in Lemoyne, PA
- Reading, PA
- onsite
- Temporary to Hire
- 19 - 21 USD / Hourly
- <p>We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate transportation arrangements for units moving to and from external repair providers.</p><p>• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.</p><p>• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.</p><p>• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.</p><p>• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.</p><p>• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.</p><p>• Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.</p><p>• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.</p>
- 2026-10-22T00:00:00Z
- New Holland, PA
- onsite
- Temporary to Hire
- 19 - 20 USD / Hourly
- <p>We are looking for a Customer Service Representative to support customers and vendors with timely and attentive service in New Holland, Pennsylvania. This Contract to Permanent opportunity is well suited for someone who enjoys resolving questions, handling a high volume of inbound interactions, and ensuring each inquiry is routed or completed accurately. The role focuses on delivering responsive assistance across several service areas while maintaining clear documentation and a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and other communication channels, gathering details to understand the nature of each request and determine the best path to resolution.</p><p>• Address service-related matters within assigned authority, including questions connected to underwriting, claims, billing, and marketing support.</p><p>• Escalate concerns that fall outside established guidelines to the appropriate internal department and follow through to help ensure timely handling.</p><p>• Document customer interactions thoroughly and maintain accurate records of requests, actions taken, and outcomes.</p><p>• Track recurring service concerns and share patterns with leadership to support issue identification and process improvement.</p><p>• Welcome guests in a courteous manner when assigned to front desk coverage and help manage visitor entry into the facility.</p><p>• Provide administrative support in the office, including assistance with preparing and assembling renewal mailing materials when needed.</p><p>• Contribute to daily operations by taking on additional tasks or special assignments as directed by the supervisor.</p>
- 2026-10-22T00:00:00Z