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1 result for Product Support Specialist in Lehigh, PA
- Emmaus, PA
- onsite
- Temporary to Hire
- 18.00 - 20.00 USD / Hourly
- <p>Robert Half is seeking a professional and customer-focused <strong>Customer Service Representative</strong> with experience handling a <strong>high volume of inbound and outbound calls</strong>. In this role, you will serve as the first point of contact for customers, providing prompt, accurate, and courteous support while managing a fast-paced call environment. The ideal candidate is calm under pressure, solutions-oriented, and committed to delivering an excellent customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage a high volume of inbound and outbound customer calls daily</li><li>Respond to customer inquiries regarding products, services, orders, billing, or account issues</li><li>Resolve customer concerns efficiently while maintaining professionalism and empathy</li><li>Accurately document customer interactions in CRM or internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Meet or exceed service metrics, including call volume, response time, and resolution goals</li><li>Maintain up-to-date knowledge of company products, services, and policies</li><li>Support additional administrative or customer service tasks as assigned</li></ul><p><br></p>
- 2026-06-01T16:48:46Z