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4 results for It Business Intelligence Analyst in Lehigh, PA

Business Operations Analyst II

Allentown, PA
remote
Temporary / Contract
- USD / Hourly
Position Overview The Business Operations Analyst II supports customer service operations by delivering reliable operational analysis performance reporting and insights within a regulated utility environment. With moderate autonomy this role analyzes customer service data monitors operational and compliance driven KPIs and maintains established dashboards and reporting solutions to support day to day operations forecasting and staffing decisions. The analyst partners with business and technical stakeholders to identify trends risks and root causes affecting service delivery while ensuring data accuracy documentation and regulatory readiness across reporting and analytics. ________________________________________ Key Responsibilities - Analyze customer services operational data including call volume handle time service levels backlog billing accuracy and customer satisfaction metrics - Develop and maintain dashboards scorecards and recurring reports for leadership and operational teams - Monitor key performance indicators KPIs related to customer experience efficiency and compliance - Identify trends risks and root causes impacting customer performance and service delivery - Partner with business stakeholders to translate operational needs into analytical requirements - Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement - Ensure accuracy consistency and transparency of reporting and documentation - Assist with data preparation for regulatory reporting or audits related to customer service performance
2026-04-14T20:08:46Z

Accounting Manager

Allentown, PA
onsite
Temporary / Contract
- USD / Hourly
Accounting Manager A client of ours is looking for an Accounting Manager for a contract role. The Accounting Manager is responsible for overseeing core accounting operations with a strong focus on month-end close, cash and bank reconciliations, customer billing, and accounts receivable activities. This role ensures accurate financial reporting, timely processing of transactions, and compliance with internal controls, while partnering with cross-functional teams to support business operations. Responsibilities of Accounting Manager <ul><li>Manage and execute the month-end close process, ensuring timely and accurate financial reporting</li><li>Prepare, review, and reconcile bank accounts and other balance sheet accounts</li><li>Monitor and follow up on customer past-due invoices, supporting collection efforts as needed</li><li>Process customer refunds accurately and in accordance with company policies</li><li>Oversee billing and invoice generation, ensuring accuracy and timeliness</li><li>Maintain accounting records and documentation to support audits and internal reviews</li></ul>
2026-04-22T15:13:51Z

HR Coordinator

Allentown, PA
onsite
Permanent / Full Time
48000.00 - 55000.00 USD / Yearly
We are looking for an HR Coordinator to support core people operations in Allentown, Pennsylvania. This position plays an important role in attracting talent, maintaining accurate employee information, and helping team members navigate onboarding, benefits, and day-to-day HR questions. The ideal candidate brings a strong sense of organization, sound judgment, and the ability to manage multiple priorities in a fast-moving environment. Responsibilities:• Manage recruiting activities from job advertisement through early-stage candidate evaluation, including interview coordination and applicant communication.• Oversee pre-employment steps such as background reviews and reference checks to support informed hiring decisions.• Guide employees and managers through onboarding and separation processes while keeping documentation complete and up to date.• Maintain accurate personnel data within HR information systems and ensure records are handled with confidentiality and precision.• Monitor HR-related documentation, status updates, and administrative workflows to support smooth department operations.• Work with external benefits providers to assist with enrollment support and help administer healthcare-related benefit processes.• Support annual benefits enrollment activities and explain available plan options to newly onboarded employees.• Address employee inquiries related to HR policies, procedures, and programs with timely and accurate responses.• Help organize training activities, track participation, and maintain completion records for internal learning requirements.C
2026-04-20T19:08:43Z

Payroll Administrator

Slatington, PA
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a detail-oriented Payroll Administrator to support construction-related payroll and billing operations in Slatington, Pennsylvania. This Contract to hire position is ideal for someone who can manage payroll processing accurately while also assisting with job costing, invoicing, and financial documentation in a busy office setting. The role requires strong attention to detail, hands-on experience with construction accounting processes, and the ability to work effectively in an on-site environment. Responsibilities:• Process payroll data with accuracy, including time entry, wage calculations, and records needed for regular payroll cycles.• Prepare and maintain certified payroll documentation to meet project and compliance requirements.• Support job costing activities by entering and tracking labor and cost information tied to specific projects.• Assist with accounts payable tasks, including entering invoices and maintaining subcontractor-related financial records.• Handle billing support functions such as preparing monthly invoices, coordinating AIA-related documentation, and processing change orders.• Review payroll, billing, and cost records for completeness and follow up on discrepancies when needed.• Maintain organized financial and payroll files to support reporting, audits, and internal recordkeeping.• Collaborate with office leadership on payroll and accounting priorities while working fully on site during standard business hours.
2026-04-23T15:18:46Z