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1 result for Help Desk Tier 2 in Lehigh, PA
- Allentown, PA
- onsite
- Temporary / Contract
- 30.00 - 35.00 USD / Hourly
- <p>We are looking for an experienced Technical Support Analyst to provide dependable IT and business support for end users. This position is a Long-term Contract opportunity suited for someone who can balance hands-on troubleshooting with strong organization, clear communication, and service-focused problem solving. The role will support daily technology operations, assist with hardware and software issues, and help maintain efficient procedures that keep business functions running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver day-to-day technical assistance for desktops, laptops, operating systems, printers, phones, and other end-user technology.</p><p>• Investigate reported issues, identify root causes, and resolve incidents quickly while keeping users informed throughout the support process.</p><p>• Coordinate device setup, deployment, replacement, and recovery activities to ensure staff have properly functioning equipment.</p><p>• Maintain accurate records related to service requests, asset inventory, and support actions in alignment with internal procedures.</p><p>• Support Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, by helping users address functional and access-related problems.</p><p>• Organize and prioritize incoming tickets, schedule support activities effectively, and manage competing requests with a high level of professionalism.</p><p>• Contribute to IT operations by following established policies, promoting best practices, and escalating complex problems when necessary.</p><p>• Partner with internal teams to support voice services, service desk functions, and general computer hardware performance across the environment.</p>
- 2026-06-08T15:43:46Z