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2 results for Business Analyst in Lehigh, PA
- Allentown, PA
- remote
- Temporary / Contract
- - USD / Hourly
- <p>Position Overview</p><p> The Business Operations Analyst II supports customer service operations by delivering reliable operational analysis performance reporting and insights within a regulated utility environment. With moderate autonomy this role analyzes customer service data monitors operational and compliance driven KPIs and maintains established dashboards and reporting solutions to support day to day operations forecasting and staffing decisions. The analyst partners with business and technical stakeholders to identify trends risks and root causes affecting service delivery while ensuring data accuracy documentation and regulatory readiness across reporting and analytics.</p><p> ________________________________________</p><p> Key Responsibilities</p><p> - Analyze customer services operational data including call volume handle time service levels backlog billing accuracy and customer satisfaction metrics</p><p> - Develop and maintain dashboards scorecards and recurring reports for leadership and operational teams</p><p> - Monitor key performance indicators KPIs related to customer experience efficiency and compliance</p><p> - Identify trends risks and root causes impacting customer performance and service delivery</p><p> - Partner with business stakeholders to translate operational needs into analytical requirements</p><p> - Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement</p><p> - Ensure accuracy consistency and transparency of reporting and documentation</p><p> - Assist with data preparation for regulatory reporting or audits related to customer service performance</p><p><br></p>
- 2026-04-14T20:08:46Z
- Allentown, PA
- onsite
- Temporary / Contract
- - USD / Hourly
- <p><strong>Accounting Manager </strong></p><p> </p><p>A client of ours is looking for an Accounting Manager for a contract role. The Accounting Manager is responsible for overseeing core accounting operations with a strong focus on month-end close, cash and bank reconciliations, customer billing, and accounts receivable activities. This role ensures accurate financial reporting, timely processing of transactions, and compliance with internal controls, while partnering with cross-functional teams to support business operations. </p><p><br></p><p><strong>Responsibilities of Accounting Manager </strong></p><ul><li>Manage and execute the month-end close process, ensuring timely and accurate financial reporting</li><li>Prepare, review, and reconcile bank accounts and other balance sheet accounts</li><li>Monitor and follow up on customer past-due invoices, supporting collection efforts as needed</li><li>Process customer refunds accurately and in accordance with company policies</li><li>Oversee billing and invoice generation, ensuring accuracy and timeliness</li><li>Maintain accounting records and documentation to support audits and internal reviews</li></ul><p><br></p>
- 2026-04-22T15:13:51Z