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2 results for Senior Business Systems Analyst in Lehi, UT
- Draper, UT
- onsite
- Permanent / Full Time
- 65000 - 70000 USD / Yearly
- We are looking for a Senior Help Desk/Desktop Support Analyst to deliver dependable technical support for employees across a dynamic organization in Draper, Utah. This position is well suited to someone who enjoys resolving user issues, communicating clearly, and improving day-to-day technology experiences. The ideal candidate brings strong desktop support knowledge, a service-oriented approach, and the ability to manage incidents efficiently while contributing to a stable and productive IT environment.<br><br>Responsibilities:<br>• Manage support incidents and service requests from initial intake through final resolution, ensuring accurate tracking and timely follow-up.<br>• Provide end users with clear status updates, practical guidance, and attentive assistance throughout the troubleshooting process.<br>• Prioritize and escalate complex technical issues when needed to maintain service expectations and meet established response targets.<br>• Support user accounts, permissions, and endpoint access within Active Directory, Group Policy, desktop systems, and Citrix-based environments.<br>• Troubleshoot Windows workstations, core Microsoft technologies, and common connectivity problems to restore business operations quickly.<br>• Maintain support documentation, knowledge resources, and process notes to improve consistency and reduce repeat issues.<br>• Identify recurring technical problems and recommend improvements that enhance reliability and the overall user experience.<br>• Assist with infrastructure or support-related projects as assigned, including technical rollouts, upgrades, and operational initiatives.
- 2026-11-02T00:00:00Z
- Salt Lake City, UT
- onsite
- Temporary to Hire
- 65 - 72 USD / Hourly
- <p>We are looking for a Senior Software Developer to join a contract opportunity with the potential for a permanent hybrid position in Salt Lake City, Utah. This position is ideal for an experienced backend engineer who enjoys solving complex problems in voice and audio-driven systems and can contribute across architecture, development, and production troubleshooting. The role focuses on building reliable Linux-based services, working with VoIP and streaming audio workflows, and using AI-assisted development tools to plan, implement, and validate high-quality solutions.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and support backend services that power audio capture and processing capabilities in a Linux environment.</p><p>• Investigate VoIP packet flows and call signaling behavior to ensure audio streams are identified, routed, and associated correctly.</p><p>• Diagnose audio quality or delivery issues across varied emergency communications configurations and implement durable fixes.</p><p>• Translate technical requirements into scalable service designs that address integrations, system security, and long-term maintainability.</p><p>• Use AI-assisted development tools to outline features, decompose work into actionable tasks, and strengthen code quality through testing and review.</p><p>• Build and refine software components involved in audio streaming, network communication, and service reliability.</p><p>• Collaborate with cross-functional stakeholders to improve backend architecture and support the successful delivery of production-ready solutions.</p><p>• Provide technical guidance to other developers and contribute to a thoughtful, growth-oriented engineering culture.</p>
- 2026-11-02T00:00:00Z